ENEnglish Tea Store★★★★★
Worst customer service ever
Do not under any circumstances purchase anything from this place! I am still trying to get my refund they took out of my account on 11/19 on a shipment that 4 out of the 5 items were out of stock. I told them 11/28 to cancel the whole order but did they listen...NO! They shipped one thing that arrived 12/5. I have asked for my money on numerous occasions and received this reply...
EnglishTeaStore_CSR
From:
English Tea Store
To:
Sheila Gordon
Thu, Dec 11 at 11:18 AM
Hello Sheila,
We did not charge you on these items and it was just on hold, once the order cancelled the hold would be released and the charge would be reflected back in 3 - 5 business days.
Sincerely,
Customer Service
Online Stores, LLC
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672
They did charge my account, the shipment received, tho I didn't want was received 9 days ago. So much for 3-5 business days.
Again, don't waste your time because all you will receive is frustration.
2025-12-15
ENEnglish Tea Store★★★★★
Bad business practices
Current emails, back and forth, telling me a lot of lies!
Sheila Gordon
To:
CSVETS Customer Service
Fri, Dec 12 at 8:37 AM
Look, the order was cancelled on 11/28. The 5th piece was still shipped and received 12/5. The $39.95 was not on hold, it was charged to my card and is still there! 3-5 business days from 11/28 or even 12/5 is long gone! I will continue to give bad reviews until my money is refunded. Part of that review will be your remarks from the body of this email.
Totally disgusted with this company.
Sheila Gordon
On Thursday, December 11, 2025 at 11:18:01 AM EST, EnglishTeaStore_CSR wrote:
Hello Sheila,
We did not charge you on these items and it was just on hold, once the order cancelled the hold would be released and the charge would be reflected back in 3 - 5 business days.
Sincerely,
Customer Service
Online Stores, LLC
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672
On Wed, Dec 10, 2025, at 05:20 PM, Sheila Gordon Why can't I get my money back for the 4 items never shipped! I have asked numerous times but am ignored. This is ridiculous! I expect this from Chinese companies but not from an American/English company.
2025-12-12
