Customer service was excellent.
Customer service was excellent when I called them. Before I spoke with the customer service person I was using the online custom design area and could not find the image of my painting uploaded into the frame so this is when I called customer service. Once I worked with the customer service person, I realized I had to put my uploaded painting with my choice of frame into the “cart” before I could actually see the image. It was not clear to me after uploading my image, and picking out my frame, I needed to put it in the cart before I could view it. The customer service person suggested me buying some frame samples. She also suggested a few frame samples that would go with my painting. All in all, it was a very good experience.