Customer Service is terrible
I was due a 2 night credit on hotel rooms. Only received one. After a hour of getting through the AI bots, I finally got a live person. Her name was Pea or Pee (I’m assuming the latter). I was not upset at all, just asking questions that were apparently too hard for her. She told me to “calm down” 🤣 I was already calm and actually in a great mood. Simple questions. Gotta tell anyone in customer service, those 2 words (“calm down”) will absolutely destroy your career. I’ve been in customer service for over 40 years and wonder who hires these idiots. We use to call upset customers “irates” when I worked for airlines. I was in no way an irate. I’d fire her instantly just listening to that recording. She has no business representing a business she doesn’t own. Do better Expedia.