⭐☆☆☆☆
⭐☆☆☆☆ Extremely disappointing experience. I accidentally booked the wrong date and never used the room. When I arrived at the hotel on the correct day, I had to pay for a completely new reservation because the original one had already passed. I contacted Expedia immediately and was told over the phone that I would receive a refund. After waiting for them to contact the hotel, I was informed that no refund would be issued because the reservation was non-refundable. I understand that policies exist, but charging a customer for a room that was never occupied and refusing to make any exception shows a complete lack of customer service. I still stayed at the hotel and paid for another room, yet neither Expedia nor the property was willing to help resolve an honest mistake. This experience has left me very disappointed. The lack of flexibility and the conflicting information I received from customer service make it difficult for me to recommend booking here.