Worst service I’ve ever received.
Worst service I’ve ever received. I ordered over £100 worth of stock which got me next day delivery. The items then didn’t show up. I contacted the first customer service agent through The chatbot service and was fobbed off with a £5 discount offer and told my items should receive the next day. I then wake up to an email to say that they’ve been returned to my protein without an attempted delivery. This then sparked a second conversation with the chatbot/human agent where I was again fobbed off with a £5 discount by a customer service Agent, who used terrible grammar (do wanna complain, he asked rather than “do you want to make a complaint” and didn’t really grasp what I was saying. He then told me to wait a couple of hours and I would receive a new dispatch note. I’ve now received two extra dispatch notes which are meant to arrive tomorrow, but they have only shown the free items which would’ve come with my hundred pound order. I then had to message a third agent to explain my paid for items are not on the dispatch note and rather than engaging conversation or even acknowledge my frustration and disappointment. He fobbed me off with it will be dispatched and you’ll get another email and then cut the conversation dead without even asking if there is anything else he could help me with For a global company which is meant to be highly respected. I cannot believe the deplorable service that they have offered this time round I have absolutely no idea when my full order will be here and I’m likely to have to complain for a fourth time. I did log a complaint with the second agent and was told that their complaint service will be in touch within two days. We’ll see what happens. I would suggest to anyone else looking for a supplement Supplier to stay well clear of my protein because they clearly do not care about their customers or their dieting schedule and requirements. The supplements I am waiting on are required for my health, I’m now going have to find alternatives until they arrive and I’m out of pocket until they do so This is absolutely, the worst service I’ve ever received from a company of this size