轻松预订
轻松预订
Chris
英国
2★ 评价
6👁 被浏览
1👍 有帮助
2 条评价
Delivery experience has been very poor
Delivery experience has been very poor. I missed a shipment because no one told me it was coming. Contacted customer support who told me to speak to the delivery company but couldn’t tell me who the courier is because it just said “other” in their system. Said there would be up to three delivery attempts but can’t tell me when, tracking link provided is empty “no information available”, and promises that I would get an email from the delivery/logistics team were not kept. Edit after their response: I have sent several emails and made several calls and got repeated wrong information. Being invited to email again when I’ve already been in touch multiple times isn’t particularly helpful in any way. Loads of apologies for rubbish service and no action. The delivery was finally made monday (still not showing updated on the tracking page as of last night), so the whole delivery process was pretty appalling. Add to that the staff member who told me the WRONG delivery company that he’d clearly googled and I spoke to an irate person at the wrong delivery company who was clearly getting loads of these calls. I’d probably not use EcoFlow directly again to be honest.