This is exactly why I still get my…
This is exactly why I still get my frames through American Frames. I was struggling to get my mat window size so it doesn't cover things like the signature or number on the art. I picked up the phone and called them, they walked me through how to enter the art so window size is the exact size I needed. Their customer service is amazing, I waited on hold for about 30 seconds before speaking to an actual human being. It's why I love them!