Horrible experience
I found a good hotel, and kept selecting next waiting to select the dates until I was surprised when it was like “Okay it’s reserved” but it was for the wrong dates. Then I tried to change the dates, but it doubled the cost. It wouldn’t let me cancel the reservation unless I bought insurance, so I bought cancellation insurance, which said that if I get injured, am sick, or have a work obligation, I can cancel and get 100% of my money back. Then I immediately afterward tried to cancel it because of a work commitment, and it said, "Sorry, we can’t refund you". So they just straight-up lied to me. Customer service said I was sol. Scam