Disappointing Changes
The tea is great but they have either changed ownership or changed the way they do things and it hasn’t been a good experience for me. The website is intermittently not working well and they are often out of the tea I want to purchase. They used to do free shipping on purchases over a certain dollar amount but now, it doesn’t seem to be the case. When I tried to call customer service, the person was not helpful and had kids screaming in the background. I will be looking for a new tea company. Adagio tea still offers free shipping on larger purchases.