Disastrous Experience
1) The sales people play games about the pricing. They come to your house and tell you they have a BOGO deal. Although that sounds good, on their website, they have a better deal they don’t tell you about. Then they pressure you that if you sign that day, you get 5% more off. 2) Next, they ask for 100% payment. In CA, the Business and Professions Code 7159 limits down payments for home improvement contractors to $1000 or 10% of the total contract price. I brought this up to the sales person and they checked and said 3 Day Blinds® does not agree with that law. 3) Next, the person measuring came out. After that, the installer came, but one of the blinds was measured inaccurately. That necessitated another trip back with a new blind. The installer returned and that solar blind did not work. The company said they ordered a new one but tracking never showed anything beyond a label being created. Eight days later, it still had not arrived and as it turns out, it was either lost or never ordered in the first place. Wait times to reach customer service about this were 45 minutes to 75 minutes to talk to people who ultimately were no help. Good luck getting a timely response to any email. 4) When the customer service”team” finally got it right, the installer came out and the project was finally done after about a month. The only people that were professional, timely and helpful were the installers and their employees.