Primo can’t get it right
I used to get me water delivered for years from a local distributor. They recently got bought out from Primo. I’ve been attempting for a month to get a delivery. After Primo purchased my local distributor, I received an email asking me to login to the new website and set up my account. I figured I’d give Primo a try so I set everything up. It look like my delivery was good to go. I did not receive the delivery. It turns out for some reason they had my old expired credit card and not the new one I entered on the website. I thought this was weird because I never entered my old credit card in to Primo’s website and have no idea how they got it. It was the same credit card number I used with my old distributor. Somehow they obtained it without my permission. OK, no big deal. At least now we figured it out and I can get my water. I called back and explained to them over the phone. They said they would fix it and I would have a new delivery on Thursday. They took my credit card information over the phone and confirm my order. The next day, I got an email saying my delivery was coming on Friday. Then on Thursday morning, I got an email saying my delivery is coming today between 2 and 6 PM. I already took off from work Friday to be home for the delivery. So I switched my work schedule around last minute. It cost me some jobs but OK no problem. At least I’ll get my delivery finally. So then, at noon, (2 hours before delivery window) a delivery truck shows up with the wrong order. If this is the level of service I can expect from Primo, I will not be a customer of theirs for very long. I’m praying they don’t have monopoly on distribution and I can find another company that knows what they’re doing.