1-800-GET-LENS (1800getlens.com) has a 4.6 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Very bad support. Got almost all my information wrong.…
They were very helpful with helping me get my contacts order right away BUT they screwed up ALL of my information and put in random information instead. No idea what they were thinking because non of the information matched mine (found it out when a comepent worker was able to finally send the information to my correct email. The reason for the 2 stars is because they repeatedly keep sending my order receipt to some unknown email address dispite me asking them multiple times to send it to mine. I FINALLY got a competent agent on the phone the 4th time around and multiple emails of them losing my order or not responding. The support agent actually knew how to help me switch things around. I would never recommend this place. Most of the workers there are very incompetent with their jobs of getting customer information correct. Usually never have anything online go this bad but this was one of the first times it went this bad for me.
I canceled my order due to not trusting that they will do it correctly knowing they horrificly messed up my basic contact information. I'd highly recommend going somewhere better.
I just wish the questions asked matched the answers on my vision prescription. On my script for OS "ADD" it is 0.00 but that is not an option on your website so I got confused. yes I was able to send you the script and give you my eye doctor's name. I hope that helps.
I 800 get lens?? OK!! Have I been living under a rock?
This is my first time using this Company for contacts! Ordering was super easy and the price was unbeatable!
After I placed my order, I had to go back and see if I actually did place an order because it was that easy! No regrets!
I will update in 5 days when my contacts arrive!
First time using 1-800 contacts. I was able to order rather easily. Didn't realize that I needed to have a account. I set up the account, and it still saved the information that I put in. I was able to submit my order quickly and easily. Thanks!
