3StepDivorce™ (3stepdivorce.com) has a 2.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 69% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-10.
I now see all of these bad reviews about this company. I wish I would have known this before paying them over $800. Once you could call and speak to a live person; however in the past 3 months, they have removed that ability and now you can only send emails with your questions. I have sent multiple emails to them for an update on my divorce process. They are slow at responding to email correspondence and this process with them has been incredibly frustrating. I still have yet to actually have my divorce processed and it's been 6months.
Reply from 3StepDivorce™2024-06-10
Hello Latonya,
Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused. We will have a representative reach out to you.
We greatly appreciate your feedback!
T
Tim Chrisman美国 · 1 review · Experienced 2024-05-16 ·
★★★★★
I could not have had a worse experince…
I could not have had a worse experince with this company.
It has been over a year since initially hiring this company to file my divorce. First, they sent my initial packet to a completely different state, not even close to my address. The customer service there is practically useless. Hardly ever responds to emails and I've had multiple multiple phone calls with their agents being outright rude and condescending for absolutely no reason. They sent mine and my spouses final packet to the court a month late, which the court sent back to me with an additional document that we needed to sign, absolutely insane to me that 3stepdivorce couldn't have included the court filing request in that packet. I sent that back to 3SD for whatever reason (they told me to) and recived it back from the court AGAIN because my check was out of date after having been sent across the country multiple times over the last two months.
Come to find out that the court here in Cleveland has a help desk that I could have gotten this all done at for free minus the court filing fee. So not only did I waste a year delaying my divorce, but I payed around $800 in total when I could have only paid around $150 for the filing fee.
The court help desk told me that this company is essentially a waste of money, and they've seen many people with the same story as me.
Do not, ever, use this company for your divorce. Don't be like me. Get a real lawyer to handle your divorce.
Reply from 3StepDivorce™2024-05-20
Hello Mr. Chrisman,
Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused. We will have a representative reach out to you.
We greatly appreciate your feedback!
The process was very easy. I looked online to find someone that was affordable, knowledgeable and who had a program that was easy to understand. They sent a link to my email for us to fill out and send back. The team is currently drawing up the documents and will mail them to us to review and sign. The next step will be a Hearing at the location we chose.
Reply from 3StepDivorce™2024-04-18
Hi Ronald,
Thank you for the great feedback!
C
Catlizg美国 · 8 reviews · Experienced 2024-01-28 ·
★★★★★
3StepDisaster
What should have been a simple straightforward divorce turned into a 6-month nightmare. Mistake after mistake made. When I pointed out a fee had already been paid, was documented by them, the young woman told me "It's your divorce. Don't want to pay, don't get divorced.) I found the parent company who supposedly oversaw 3Step. The errors continued. I ended up with a full refund and took over the paperwork myself. My divorce finalized within 2 business days. Sadly, there are other people going through the same disaster and are not able to speak to anyone at 3Step nor get any email responses.
I like the fact you can fill ur paperwork out on line and everything else will follow
Reply from 3StepDivorce™2024-03-28
Hi Gerald,
Thank you for taking the time to leave a review. We are glad to know you had an easy time filling out your paperwork with 3StepDivorce. We appreciate your feedback!
This could be a great service but it doesn’t match Colorado law. I could not have it fill out the correct forms as a petitioner/co-petitioner. It kept asking questions as if my ex and I were contesting the divorce. When I asked for a refund because it did not follow the guarantee for accuracy in all states, I was denied.
Reply from 3StepDivorce™2024-03-28
Hello Patti,
Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused. We will have a representative reach out to you.
We greatly appreciate your feedback!
J
JA美国 · 2 reviews · Experienced 2023-09-01 ·
★★★★★
They did not do anything they promised…
They did not do anything they promised they offered zero assistance. I did most of everything they did nothing except mail me paperwork. That's all they did. I could never get timely answers. My divorce should've taken a month it took six and now I have another lawyer involved and since I need a legal counsel, I will be suing them for what I spent what I spent on the new lawyer for time. I would not recommend this service if it was your last resort.
Reply from 3StepDivorce™2024-03-15
Hello JA,
Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused.
If you have any other questions or concerns, please call us at 1-888-665-6782 or send us an email at [email protected]. We greatly appreciate your feedback!
P
P.M美国 · 1 review · Experienced 2024-02-16 ·
★★★★★
3 Step Nightmare
I got my paperwork rejected by the court 2 times! I paid for 6 months 168 so they can make sure everything was good to go. My paperwork got rejected 2 times. Its going to almost be a year now. Very frustrating. The location that i was dealing with seems like they hire foreigners who barely understand you which concerned me. They overlooked a lot of things. Got refunded which was a surprise to me and with that money I hired local paralegals to help me which they did. The papers that 3 step filed were incomplete and overkill. My local paralegal completed and fixed everything in a few days and they are already ready to get sent out. I could kick myself for choosing 3 step divorce.
Reply from 3StepDivorce™2024-03-01
Hello P.M
Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused.
Your order has been refunded.
If you have any other questions or concerns, please call us at 1-888-665-6782 or send us an email at [email protected]. We greatly appreciate your feedback!
The process of filling out the forms was easy, but the next step seemed extremely complicated. It feels like I need to be a lawyer to understand the steps and how to actually file the paperwork and finalize my divorce. This site claims to have a 100% money-back guarantee, but calling in for one I was rejected. I signed up for this service on a Saturday and their customer service was not available until Monday morning. I called first thing Monday asking for my refund, but no help was to be found. Please be aware of what you are buying. They did not help me at all.
Reply from 3StepDivorce™2024-02-14
Hello Mr. Kranz
Thank you for your inquiry. You were denied a refund per our refund policy located here: https://www.3stepdivorce.com/suppterms. Once the customer has logged in and used our portal to access the questionnaire they would not be approved for a refund. Your questionnaire is 100% complete. Included in the portal are the filing instructions for your state that will help you navigate through the filing process. If you have additional questions you can easily contact your local county clerk for assistance as needed.
Our 100% refund policy is only if your packet was rejected by the courts due to a defect in our documents, as its noted on the website.
If you have any other questions or concerns at any time please call us at 1-888-665-6782 or send us an email [email protected]. We greatly appreciate your feedback!
The whole process was very easy and easy to understand. Simply a great service!!
Reply from 3StepDivorce™2024-03-01
Hi Brian,
Thank you for taking the time to leave a review. We are glad to know you had an easy time filing out your paperwork with 3StepDivorce. We appreciate your feedback!
Not through the whole process yet but find it is not as simple as stated. Also while you are doing steps it is repeatedly stated that papers go in to provided envelope to send back. What envelope???
Reply from 3StepDivorce™2024-03-01
Hello Danita,
Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration.
If you have any other questions or concerns, please call us at 1-888-665-6782 or send us an email at [email protected]. We greatly appreciate your feedback!
S
Steven Aquavia美国 · 1 review · Experienced 2023-12-13 ·
★★★★★
Absolute waste of time and money
Absolute waste of time and money. They don’t send paperwork like they say they will. Their customer support first not exist, it’s a pager system and the person you get connected to can only “fill out a ticket” which does absolutely nothing. I called multiple time to get an update on status and each time they said they didn’t have a record of my account. They are so bad, even when they finally submitted my petition, they had no idea they did it. They claimed they didn’t know where the papers were. My wife eventually went to courthouse to serve me, and discovered that my paperwork had been submitted! Wasted a lot of time and energy in an already thought time. Oh, and when you call for a refund after all this, the answer is “no, you used our system, no refunds.” Go anywhere else. Anywhere.
I wish it gave you the checklist at the beginning before you paid so you k ow what all information to gather.
it was relatively simple and easy.
The 4 star instead of 5 is because the end process with the filing is not clear with the instructions.
Reply from 3StepDivorce™2024-01-16
Thanks for the review, R. We will bring your suggestions to the attention of the 3Step team.
K
Khill美国 · 1 review · Experienced 2024-01-15 ·
★★★★★
3Step divorce leads you to believe all…
3Step divorce leads you to believe all forms will be ready for filing when completed. This is not the case at all. The forms are filled with the basic information and left unediteable except for the separation agreement. Financial forms and irretrievable breakdown are left completely blank except for the names. So, you must hand write in all that information, because it won't be typed. All of these forms are completely able to be filled out in almost the same manner for free on my state's website. I was hoping for help with wording and technical law jargon, however the areas I needed help with were all left blank. Unable to reach anyone for assistance. So, I have paid $149 for forms I can't use. Why they are allowed to have a service for basically auto-filling in your names and addresses is beyond me.
