Referrals, Ratings and Responsiveness are Key
I am new into the process with the funds being deposited into my account yesterday. Everything to date has been very quick and easy. The comfort I felt in trusting Acorn came 1) from the company doing the remodel (whom I trust) recommending Acorn, 2) Acorn's online ratings and 3) Acorn support continuing to check in with me. I chose the lender from Acorn's lender list because of their better offer and their association with Acorn. I had concerns about some of the lender's reviews. Acorn's email to me providing the lender's phone number was reassuring that I might be able to talk with a real person to answer questions, so I proceeded with the loan. The lender site only offers email communication. The lender has been very good thus far, so hoping that lasts throughout my experience with them. Doing business online right now feels risky given current scamming and hacking, so the reviews provided on Trustpilot and other sources weigh heavily into deciding who is trustworthy in how they deliver their products and services.