agiftcustomized.com (agiftcustomized.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 32% give 1 star; The business has replied to 15% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-12.
I never received my order and my money was taken and they keep sending the same generic email. This place is a scam! Do not order from them. I ordered a retired teacher purse.
Reply from agiftcustomized.com2024-04-08
Hi Anetra,
We are truly sorry to hear about the inconvenience you've experienced with our service. To address and rectify this situation, please provide more details about your order and the specific issues you've encountered by emailing us at [email protected]. We are committed to ensuring your satisfaction and appreciate your patience as we work through this matter.
Thank you.
Warm Regards
Ryan Cooper from A Gift Customized
L
Le · 4 reviews · Experienced 2024-03-20 ·
★★★★★
They have a quality product
They have a quality product. They are quick to respond. I would recommend their products.
Reply from agiftcustomized.com2024-03-29
Dear Le,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you're satisfied with the quality of our products and our responsiveness. It means a lot to us.
As a token of our appreciation for your enthusiastic support, we've prepared a small gift, please contact us at [email protected] to claim it. We hope it brings you even more happiness in the future.
Sending love and good vibes,
Ryan Cooper from A Gift Customized
I loooooovee my customized underwear and so does my husband thank you so much ... We love youu
Reply from agiftcustomized.com2024-03-18
Dear Amanda
We're absolutely thrilled to hear that you and your husband love your customized underwear! Your enthusiasm and love mean the world to us, and we're so grateful you chose us for something so personal and special.
Thank you for sharing your joy with us—it truly brightens our day and reaffirms why we do what we do. We're here to bring a little extra happiness and personal touch to your lives, and knowing we've succeeded brings us immense joy.
As a token of our appreciation for your enthusiastic support, we've prepared a small gift, please contact us at [email protected] to claim it. We hope it brings you even more happiness in the future.
With heartfelt thanks and warmest regards,
Ryan Cooper from A Gift Customized
I am so happy with my tote and my purse I am a 50 year old nurse. I was so excited I have been jumping up and down. Never been so happy and excited over my purse. I love it
Reply from agiftcustomized.com2024-03-18
Dear Erinn,
We are absolutely delighted to hear about your excitement and happiness with your new tote and purse! It's truly heartwarming to know that our products have brought such joy into your life. As a dedicated nurse, you deserve all the happiness in the world, and we are honored that our creations could contribute to that.
Thank you for taking the time to share your wonderful experience with us. Your enthusiasm is incredibly inspiring, and it motivates us to continue creating products that bring joy to our customers.
As a token of our appreciation for your enthusiastic support, we've sent a small gift to your email address. We hope it brings you even more happiness in the future.
With heartfelt thanks and warmest regards,
Ryan Cooper from A Gift Customized
I was satisfied right from the start. I loved the customer service from beginning to the end. I had quick responses to my emails and notification that my item had been delivered. My door sign is absolutely beautiful.
Dr. Pamela Flowers-Magee
Reply from agiftcustomized.com2024-02-23
Hi Pamela,
We are delighted to hear about your satisfaction from the very beginning of your experience with us. Your kind words about our customer service and the prompt responses you received truly mean a lot to us. We're thrilled to know that your door sign has met your expectations and is as beautiful as you hoped.
Also, a special gift was sent to your email adress, please kindly check your mailbox.
Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future!
Stay calm and sending good vibes
Ryan Cooper from A Gift Customized
s
star. MB · 1 review · Experienced 2024-02-20 ·
★★★★★
Response
The quick responses and keeping me updated! Will definitely order again jn the future. My husband loved his customized gift!. Thank you so much.
Reply from agiftcustomized.com2024-02-23
Hi there,
We're so pleased to hear that you appreciated our quick responses and updates, and even more thrilled that your husband loved his customized gift! Thank you for choosing us for your special occasion, and we look forward to creating more memorable gifts for you in the future.
Please contact us at [email protected] to claim a special surprise we have prepared for you.
Your satisfaction is our greatest motivation!
Ryan Cooper from A Gift Customized
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Wendy · 5 reviews · Experienced 2024-01-20 ·
★★★★★
AVOID
AVOID. Production time is 10 days and then shipping is 20 days.
I ordered a Valentines Gift for my husband on January 21st and it did not arrive on time for Valentines Day.
They will not refund my money.
Horrible service
BEWARE!
Reply from agiftcustomized.com2024-02-23
Hi Wendy,
We sincerely regret the inconvenience you have encountered with your order. Our Customer Service team has thoroughly reviewed your case and initiated appropriate actions. Please check your email for the most recent updates regarding this matter. We are committed to ensuring your satisfaction and appreciate your patience as we work through this matter. Thank you.
Warm Regards
Ryan Cooper from A Gift Customized
So I was surfing the net one night and came across agiftcustomized.com and I saw the welcome to my office sign and I had to have it. It's every bit a cute as I hoped it would be. No part of the process was difficult. Just pick what you want, pay and wait. Don't even have to wait long. It was a great experience. Recommend.
Reply from agiftcustomized.com2024-02-23
Hi Angela,
Thank you so much for your kind words and for taking the time to share your positive experience with agiftcustomized.com. We're thrilled to hear that you found the 'welcome to my office' sign and that it met all your expectations in terms of cuteness and ease of purchase. We strive to provide a seamless shopping experience, and it's rewarding to know we've succeeded.
Please contact us at [email protected] to claim a special surprise we have prepared for you.
We appreciate your recommendation and look forward to serving you again in the future!
Keep calm and stay awesome
Ryan Cooper from A Gift Customized
My boyfriend loved the custom boxers I got the I love you and I F**cking love you ones! They’re so cute and comfy he looks great in them and he’s already worn them:) he says they’re perfect and comfy I got him size MEDIUMS
Reply from agiftcustomized.com2024-02-22
Hi Jasmine,
We're thrilled to hear that the custom boxers were a hit with your boyfriend and that he finds them cute, comfortable, and a perfect fit! It's great to know he's already enjoying them. Thank you for choosing our products to express your affection.
Also, a special gift was sent to your email adress, please kindly check your mailbox.
We look forward to serving you again in the future!
Keep calm and stay awesome
Ryan Cooper from A Gift Customized
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Melinda N · 1 review · Experienced 2024-02-12 ·
★★★★★
Cutest undies ever!
I ordered customized undies for my sweetie for Valentine’s Day and am beyond pleased with them! They are so cute and perfect, and his reaction to them was even better than I hoped for! I received emails keeping me up to date with the progress as well as shipping. I knew almost immediately when they were delivered and since I had them shipped to him that meant a lot. Will definitely be ordering again and would recommend to anyone!
Reply from agiftcustomized.com2024-02-17
Hi Melinda,
We are absolutely delighted to hear about your positive experience with your Valentine's Day order! It brings us immense joy to know that the customized undies were not only to your satisfaction but also received an enthusiastic response from your sweetie.
Please contact us at [email protected] to claim a special surprise we have prepared for you.
Thank you for taking the time to share your feedback and for considering us for your future gifting needs.
Warm Regards
Ryan Cooper from A Gift Customized
B
Bonnie · 2 reviews · Experienced 2024-02-07 ·
★★★★★
Scam artists
Zero stars. Paid over $100 and received nothing but a run around!
Reply from agiftcustomized.com2024-02-19
Hi Bonnie
We sincerely regret the inconvenience you have encountered with your order. Our Customer Service team has thoroughly reviewed your case and initiated appropriate actions. Please check your email for the most recent updates regarding this matter. We are committed to ensuring your satisfaction and appreciate your patience as we work through this matter.
Thank you.
Warm Regards
Ryan Cooper from A Gift Customized
T
Tamekia Johnson · 1 review · Experienced 2023-09-17 ·
★★★★★
I ordered custom crocs from this…
This company has blocked me on all of their social media sites! This company is a scam! ordered custom crocs from this company. I received 3-4 sizes too big! They ignored me telling me it was my error. After research, I found their sizing chat was incorrect. They finally agreed to correct the error & ship me the correct size. I got the replacement much later & the sizing is still wrong! They blamed me again, but their understanding is the issue! Their now ignoring me once again! Please assist me with getting my refund! I hate this company!
Reply from agiftcustomized.com2024-02-19
Hi Tamekia
We are truly sorry to hear about the inconvenience you have experienced with your order from our company. Our support team is currently reviewing your case to identify the cause and find the most appropriate solution. Please keep in touch with us via [email protected] for support. We appreciate your patience and hope for your understanding while we work on resolving this issue.
Thank you.
Warm Regards,
Ryan Cooper from A Gift Customized
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MC Jones · 2 reviews · Experienced 2024-01-29 ·
★★★★★
Beautiful ornament
Had lots of trouble with first shipment, but customer service took care of it and eventually I received my ornament and it looks beautiful, can’t wait to hang it on my Christmas tree this year. UPDATE 2/16/24 Wow, you guys went above and beyond, thank you for the special surprise gift ❤️❤️ now each one of my children can have one 😢
Reply from agiftcustomized.com2024-02-17
Hi there,
Thank you for your patience and understanding throughout the process. We deeply appreciate your feedback and are here to ensure your satisfaction with every purchase.
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at [email protected] to claim your special surprise.
Best wishes
Ryan Cooper from A Gift Customized
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Donna · 1 review · Experienced 2024-01-16 ·
★★★★★
Great product for any occasion
I have ordered ornaments two times and absolutely love them! Very unique personalized gifts for any occasion. I will be ordering many more.
Reply from agiftcustomized.com2024-02-17
Hi Donna,
We're absolutely delighted to hear about your positive experiences with our photo ornaments! Thank you so much for your kind words.
We look forward to bringing more happiness to your special moments with our future products!
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at [email protected] to claim your special surprise.
Take care and stay awesome
Ryan Cooper from A Gift Customized
K
Kay · 2 reviews · Experienced 2024-01-31 ·
★★★★★
I love the door signs
I love the door signs, they are a perfect size and nicely made. The only thing I’d add is, they need to take a little more care in centering the hanger. Communication was excellent! Thanks!
Kay
Reply from agiftcustomized.com2024-02-17
Hi Kay,
Thank you for your valuable feedback.
We're delighted to hear that you love the door signs and appreciate the craftsmanship. Your suggestion regarding the centering of the hanger has been duly noted, and we will take greater care in this aspect moving forward.
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at [email protected] to claim your special surprise.
Keep calm and sending good vibes
Ryan Cooper from A Gift Customized
I would also give them a 0 star. On November 2, 2023. I place 2 orders for the exact ornament. The 2nd order was done incorrectly as was the replacement of the 2nd order. They send me an e-mail acknowledging its their fault but want me to send more money for shipping to get what I already paid for. I was told if I want a full refund I can send the incorrect ornaments to their warehouse in China at my expense. I would never recommend doing business with this company. Its now January and I'm now having to file a complaint with the Attorney Generals Office (since their not BBB accredited) to see if this can get resolved They should have corrected their mistake and made it right.
Thank you Trust Pilot and Ryan Cooper Customer Service Rep for A Gift Customized for you quick response in resolving the above matter. Within a few weeks I received the corrected ornaments,
Reply from agiftcustomized.com2024-02-19
Hi Moe,
We are truly sorry to hear about the inconvenience you've experienced with our service. To address and rectify this situation, please provide more details about your order and the specific issues you've encountered by emailing us at [email protected]. We are committed to ensuring your satisfaction and appreciate your patience as we work through this matter.
Thank you.
Warm Regards
Ryan Cooper from A Gift Customized
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Mary · 1 review · Experienced 2024-01-30 ·
★★★★★
Two orders received, and a third on its way!
This is the second photo ornament I have received from A Gift Customized. I also have a third ornament on order. I have been very pleased with the products. They have arrived securely packaged, and looking great. The photo quality is very good, and it's a nice touch that the ornaments come with three types of 'hangers': red ribbon, twine, gold string. I also get a real kick out of the fun, thorough, and upbeat emails that accompany every stage of my order from placement to shipping to delivery. Based on my experience, I can wholeheartedly recommend A Gift Customized!
Reply from agiftcustomized.com2024-02-01
Hi Mary,
We're absolutely delighted to hear about your positive experiences with our photo ornaments and the joy our emails have brought to you! Thank you so much for your kind words and recommendation. It's wonderful to know that our efforts to ensure quality and provide enjoyable communication have resonated with you. We look forward to bringing more happiness to your special moments with our future products!
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at [email protected] to claim your special surprise.
Stay strong and stay awesome.
Ryan Cooper from A Gift Customized
E
Emma · 5 reviews · Experienced 2023-12-18 ·
★★★★★
My best experience ordering online
This was best I have felt ordering a gift!! It was like ordering something from a friend to a friend! It’s the trust, I think, even though it was my first time ordering! Communications with a client like me felt like I was talking to a very close family or friend! My order came on time as promised and it came as perfect as it was pictured! My daughter loved it and she had so many compliments when she brought it to work!! A new grad , who just passed her board !!! Now I am ready for my next order! Yes!!!
Reply from agiftcustomized.com2024-02-01
Hi Emma,
Thank you so much for your kind words! We are thrilled to hear about your positive experience with us, and it brings us immense joy to know that your daughter loved her gift. We always strive to maintain the quality of our service and look forward to assisting you with your future orders. Your trust and satisfaction are what motivate us to do our best every day!
Also, we have a little surprise gift waiting for you! Please reach out to [email protected] to claim it. Enjoy!
Keep calm and stay awesome
Ryan Cooper from A Gift Customized
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Linny K · 1 review · Experienced 2024-01-29 ·
★★★★★
Awesome photo ornament & Key chains
I ordered a Xmas ornament from a photo it turned out beautiful I ordered a key chain and it came but the back was brown. I emailed them I was disappointed and they emailed me immediately saying the brown paper peeled off. Oops, my mistake, I peeled the paper off and it was a wonderful as my ornament. Thank you so much !
Reply from agiftcustomized.com2024-01-31
I am thrilled to hear that your issue was resolved and that you're happy with both the ornament and the keychain! I hope these little gifts continue to bring joy and wonderful memories.
Also, I have a little surprise gift waiting for you! Please reach out to [email protected] to claim it. Enjoy!
Stay awesome and enjoy the good vibes
Ryan Cooper from A Gift Customized
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Susan · 2 reviews · Experienced 2024-01-29 ·
★★★★★
I absolutely love my ornaments
I absolutely love my ornaments! They are so unique and the images came out perfectly. Everyone who I have given them to thinks they are awesome
Reply from agiftcustomized.com2024-01-31
That's wonderful to hear! Unique gifts for unique people, indeed. We're overjoyed that the ornaments have created such special memories for you, and we look forward to crafting even more wonderful memories together in the future.
Also, we have a little surprise gift waiting for you! Please reach out to [email protected] to claim it. Enjoy!
Stay awesome
Ryan Cooper from A Gift Customized
