I have tried several collagen…
I have tried several collagen supplements in the past and had allergic reactions. I have not had that problem with your collagen & I feel better taking it, thank you!
About Alaya Naturals
Data updated- Website
- alayanaturals.com
- Category
- Beauty & Well-being
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 100% (2/2)
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Is Alaya Naturals legit?
Alaya Naturals (alayanaturals.com) has a 4.7 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Love the products
Love the products! Customer service is great, vert quick to reply with order questions!
Collagen is what I use and based on my…
Collagen is what I use and based on my own research I believe that they offer the best product.
I have used this product for 6 years &…
I have used this product for 6 years & there was never a problem. They changed their delivery company & it took 3 attempts for them to deliver it. I had to make phone calls & send emails. The deliver said in the system, unable to deliver, homeowner not home. I was home. Not sure if I want to order it any more.
Reply from Alaya Naturals2026-07-30
Dagmar, six years of loyalty means the world to us, and we are truly sorry this delivery experience nearly undid all of that. You should never have to make phone calls and send emails just to receive your order, and we take full responsibility for how our carrier handled this. We are reaching out to you directly because losing a customer of six years over a delivery issue is not something we are willing to let happen.
Received within the time window
Received within the time window. Love the products.
Pain is so much better
Took awhile, about 2 months before I could tell the difference. But, now I can climb stairs with less pain. Be in a vehicle and have no hip pain when getting out. At 72 years old has changed my life for the better!
This product really works!
The discount offers are amazing!
Excellent Support!
Today I received my order sent within two days as a replacement for the lost order. Thank you, Jen, for your support!
Reply from Alaya Naturals2026-07-22
Michele, we are sorry your order has not arrived and that tracking has gone silent. That is completely unacceptable. Our team is reaching out to you right now to get a replacement shipped and make sure you have product in your hands as soon as possible.
Love their collagen
Love their collagen . I use it every morning with my coffee. My skin never looked better.
Great customer
Great customer! Very helpful. Easy to order. Very happy with this company.
great products
great products, great shipping, great customer service!
Customer service replied and granted my…
Customer service replied and granted my request to delay my next order promptly and positively….
Website was a pain
After I checked out I had the option of getting a third collagen for 29.99 and when I clicked on it , it said that I already checked out but the timer still said I had 9 minutes. I tried again to add it and again I got an error . Very frustrating website.
Reply from Alaya Naturals2026-07-20
Tracy, we are sorry about that. The offer should have worked while the timer was still active, and we understand how frustrating that is. Our team is reaching out to you directly to make this right.
Ordered 2 collagen powders
Ordered 2 collagen powders, offered me a 3rd for 29, and then declined my acceptance saying my order was complete.
Reply from Alaya Naturals2026-07-20
We are sorry about that. It sounds like the offer timed out before it could be applied to your order, and that should not have happened. Our team is reaching out to you directly right now to make this right.
I have noticed a marked improvement in…
I have noticed a marked improvement in my nail Health for the first time with taking a collagen product. I will continue to take this indefinitely.
Easy to order & received quickly
The ordering was easy
The ordering was easy. The transaction was smooth, with fast shipping. I just started this and so far and so far so good. I like the alternative from the powder.
Fast & efficient …
My order came very fast after placing my order.
Excellent Customer Service
I was having trouble navigating the website to manage my subscription and the customer service rep offered to take care of it for me. (She also provided detailed instructions for my future reference.)
Love the frequent reminders and the…
Love the frequent reminders and the product is as good as in my youth. So much better than store bought. Next time I'll buy lots more. Would love me some Colorado peaches, too. Would have done the subscription but going to be out of town and couldn't work out a good delivery schedule. Maybe next year.