Alex was exceptional in his…
Alex was exceptional in his understanding of my needs and speed to action
About Alpha Flight Guru
Data updated- Website
- alphaflightguru.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 38% (8/21)
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Is Alpha Flight Guru legit?
Alpha Flight Guru (alphaflightguru.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 75% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
Utterly unhelpful
I had the misfortune to be in Europe when the COVID-19 scare hit on reservations made through Alpha Flight Guru. Lufthansa cancelled my return flights and Alpha Flight Guru did NOTHING to help me. I called their help line repeatedly and each time was assured they were working on my problem. But they would not respond to emails and never got back to me with any form of solution. In the end, I just had to book return flights on my own. They are happy to take your money, but if anything goes wrong, you're on your own. Avoid.
Reply from Alpha Flight Guru2020-05-18
Dear Richard, we apologize that we were not able to help you when you needed our assistance. Your return flight was originally scheduled for 3/19, a time when not only we were overwhelmed with an unprecedented wave of affected reservations, but also airlines and suppliers' operations frequently failed, and we were not able to get a response on your reservation until it was too late. Please send us the receipt of what you paid at the airport so we can make this right.
Gary Ginzburg
I was taken care of by Gary: not only did he provide excellent service, he also helped us immensely in a tough situation. We were trying to get a student back into the US amidst the corona virus crisis: not only was Gary able to find us a secure flight within minutes (at a great price), he also waived his own commission given the situation. We cannot thank Gary and AFG for this generosity, and we will definitely be back for more service. Thanks! :)
Robert Carbone is a knowledgeable young…
Robert Carbone is a knowledgeable young man. He always comes through with the best deal for us.
Great Service
I booked RT flights to Ireland on 3/18/2020 for my 2 sisters and myself. Monica was excellent to work with and kept me updated with everything. The rates she found for us were the lowest I have paid in the last 3 trips to Ireland. I WILL use Alpha Flight Guru again. We’re so excited about our upcoming trip in September 2020!
Fantastic service from Robert whom we…
Fantastic service from Robert whom we have known for 10 years He works hard to get the best flights .
I have been through a lot of travel…
I have been through a lot of travel agents and companies. I almost never write reviews. I am motivated to write this based on Gary Ginzburg's support and performance. Through multiple bookings and a cancellation Gary has been the most efficient agent I have come across in my career. I always go online first to figure out what is available. Gary comes back with better deals immediately (with good itineraries) and his booking process is efficient. He doesn't call me 5 times throughout like some others. His communication is the most efficient I've seen as well as his response and support. Thank you Gary and Alpha!...This may be the 2nd review I have ever written online.
Thank you flight guru for rearranging…
Thank you flight guru for rearranging my flight on such a short notice. Michael Boyd was great! Made my cancellation and booking process quick and easy. Alla.
Michael Ostia was SUCH a big help
Michael Ostia was SUCH a big help. I could tell he truly cared about my travel needs and he should be congratulated for his surpassing service. Thank you
Leo makes it easy!
Leo made making flight reservations an informed decision. He explained the features if the aircraft as well as various flight plan options. He has helped us with reservations before and we will call upon him again
Alpha Flight Guru was professional, timely and competitive
Alpha Flight Guru was professional and timely with providing me a very competitive quote for my round trip business class flight from Las Angeles to Barcelona. I enjoyed doing business with someone who knew what she was doing and kept me informed when a price changed.
ALL GOOD AS USUAL
Great Service
I worked with Mark, who was very helpful, particularly when the Coronavirus completely upended my plans. Pleasant, efficient, and supportive.
Miss Tracy was amazing she help book…
Miss Tracy was amazing she help book the tickets very fast and stayed at the office after hours just to make sure we get the confirmation number, booked it same day next day travel
This was easy to use and much more…
This was easy to use and much more efficient than what I could have done on my own. Look forward to using Alpha Flight Guru in the future!
Great service
Great service! Fast response!
Poor attention to detail and don’t…
Poor attention to detail and don’t return calls promptly. Once they have your money that’s it. Additionally after booking with them for business class found a ticket for $500 less on. $3500 fare! Don’t recommend
My favorite flight guru Alex Rosentul
My favorite flight guru Alex Rosentul, always comes up great with his picks for me, very pleased
Was a wonderful and professional…
Was a wonderful and professional experience. Roman did all that he said he would and had incredible patience with multiple changes. Will definitely use you again. Aue
Yuri always comes thru with the best…
Yuri always comes thru with the best deals! We have been using his services for many years now and are always satisfied.