American Van Lines (americanvanlines.com) has a 2.8 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 49% give 1 star; The business has replied to 6% of negative reviews. Last updated 2026-08-10.
What people say
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David Ross · 4 reviews · Experienced 2025-11-10 ·
★★★★★
Absolute fraudsters
Update 2.3.2026: This company continues to harass me. They stated in writing that they admit they were unable to provide me with service, and offered a full refund, ONLY IF I signed a non-disclosure (gag order) and removed my negative reviews about them. I called them out for "extortion" since the main point was that they admitted to providing no service. Since then, it has been a series of ongoing threats. This company is run by horrible people. Look at the BBB reviews. That will tell you everything you need to know. I was not alone in this experience with them.
Absolute fraudsters. This company literally STOLE $5200 from me, and did absolutely nothing DO NOT TRUST A WORD THEY SAY.
Edward (the driver) did a great job with his communication and being where he said he would be at any time.
Junior might not have exactly known how the process worked and/or communicated it correctly such as which day the packers would be at our house, how long it would take and when our household goods would be delivered. That made it difficult in knowing what day we could be at our closing on the home.
The guys that did the packing did a good job and the guys that unloaded the truck did a phenomenal job and had it done quickly.
Deanna also did great communicating with us and checking in to see how it was going.
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David · 2 reviews · Verified · Experienced 2025-08-25 ·
★★★★★
Great move
Great move. They did a great job packing and were nice and courteous throughout. Nothing was damaged in the move and they did everything quickly and professionally. They only reason I'm not giving 5 Stars is that they originally did not order enough boxes but fortunately we caught that in advance but that increased the cost of the move.
The pro's, sales and flexibility to pack and load on a short timeline. The con's, the tacking on a week's storage when we took 2 days to travel the 900 miles and when packing you did damage furniture and pack items which were in the garbage. We're still looking for items crammed into boxes packed by American.
Thomas RAO did a very nice job of organizing the move, telling us how we could help and offered a reasonable price. Ed the Driver was prompt and courteous. The crews on both ends at his direction were very polite and surprisingly careful with all our items. Despite temperatures and rain, they never complained. Ed stayed in touch with us throughout his drive from FL to TX and helped clear up a couple areas of confusion. We highly recommend them.
