Not received order since October do not…
Not received order since October do not trust keeps saying on its way after reverted emails I will be checking reviews next time
About Artsisanake
Data updated- Website
- artsisanake.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 0% (0/38)
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Is Artsisanake legit?
Artsisanake (artsisanake.com) has a 1.1 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Product. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers expressed deep frustration because their purchases ordered months in advance for holidays never arrived. Buyers stated that tracking information was unreliable and packages failed to show up despite waiting for weeks. When trying to resolve delivery issues, customers found communication unhelpful as the business repeatedly refused refunds. Some reviewers were not happy with the actual items received, pointing out that products were made of cheap materials. People also noted that the delivered goods looked completely different from what was advertised online. Others mentioned receiving incomplete sets or damaged goods with very little support offered for replacements.
Auto-generated from all reviews of this business. For reference only.What people say
Ordered in November
Ordered in November, still waiting in December. No updates. They also charged me more than advertised. Dodgy company.
Northern Lights lamp
Dreadful company - do not buy anything from them. I waited for over a month and nothing arrived. Completely ripped off by them and am now in dispute with PayPal and my bank to try and get the money back.
Scam company DO NOT USE
Scam company DO NOT USE. months for dispatch and now dispatching to the US not UK! I doubt very much I’ll get my money back! Criminals in action!!
Don't buy anything from them
A month after my order was placed they haven't even processed it yet and when I contact them they give me standardised answers like 'We're not responsible for logistics time...'
Appalling !This site is a scam
Appalling !This site is a scam, its not from the USA its from China. I ordered an Advent Calendar in October and its not December 7th , nothing arrived .. I asked for a refund on several occasions and have not had a response. DO NOT USE THIS WEBSITE! I'm now having to dispute through Paypal.
Should be 0 stars
Should be 0 stars! Ordered beginning of October and have still not received anything. When I contacted them they 'resent' my order, this was 3 weeks ago. Was told on numerous occasions that they could not refund my money as the order had been sent. I have now received my money back through contacting my bank. DO NOT USE THIS COMPANY.
BE CAREFUL
BE CAREFUL, THEY CHARGE EXTRA TO YOUR CARD My order total came to £11.70 yet when I checked my bank they had charged an extra £3. Customer services send me responses that sound like they are automatic and I have not received a refund despite sending screenshots of the order total (incl postage) and the actual charge. DO NOT USE THIS COMPANY
still waiting
Ordered October still not received. Contacted them after checking tracking showing in Edinburgh. Still not arrived end November so requested refund. Informed by them that refund cannot be given because the product is on its way. I will not hold my breath. Agree with all reviews not a good company to deal with. I will in future check reviews before buying.
Scam company
Scam company - AVOID! Order hadn’t arrived and no contact in first 12 days. On checking credit card, more had been taken than originally bought for so not obvious it was this company! Contacted credit card company and now going through fraud process to get money back. I will be using Trustpilot from now on!
Unacceptable delay
Gifts ordered in September and still not here 21 November even though tracking says it has been in the UK since 20 October. I got an email reply to my query to say they had asked the courier to expedite the delivery but I’m not confident they’ll ever arrive.
Very slow business
UPDATE: Placed order 25th September 2025. As at 20th Nov, no delivery, and when I chase, I get the same message that they will re-send. Requested refund - all goes silent. But miracles happen, and this morning the items arrived (21st Nov) and are as ordered. Yippee!
Ordered on 28 September 2025, 2 months later not received
Ordered on 28 September 2025. Items still not received by 17th November. Requested a refund but all emails ignore my request and just state they have re-sent and yo expect delays. I advised the order was a gift and that it is now too late but the company obviously does not want to pay the refund.
Would not recommend this company wait weeks and weeks and whst you paid for doesn't arrive
I ordered a remote control set of three construction mini items. Only one arrived individually wrapped and they are trying to tell me all were delivered. They were not delivered under the tracking number. I think it's a scam you pay for the set but get one. Rip off at £19.99 and waited 6 weeks.
If I could it would get no stars
If I could it would get no stars . My purchase never came . I asked for a refund they said they send my order again , that has never come . It was £18 but very annoying and how many other people are buying stuff and not getting it .
Awful
Awful. Goods never arrived. I have asked for a refund. Please avoid this company!
Please be careful
Please be careful! My goods were not delivered!
Christmas Bauble arrived dented and cracked
Christmas Bauble arrived dented and cracked paid £26 offered me no return and £2 compensation, I went back to them finally offered me £7 compensation. Please DO NOT order from this company. They came up on my Instagram, product also didn't look anything like the advert - AVOID at all costs complete scam and horrible to deal with
Bought a Christmas crochet angel kit
Bought a Christmas crochet angel kit. No pattern inside. The company offered £8 of my £26 back. Refusing to let me return it for a full refund. Be aware when buying from this company. They dont care about consumer rights
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