I have ordered from this company for company leadership awards.
I have ordered from this company for about 3 years now, always exceptional service. The rep (Jake) who always remembers me and is very pleasant and helpful.
About Awards.com
Data updated- Website
- awards.com
- Category
- Hobbies & Crafts
- Location
- United States · Boca Raton
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 80% (4/5)
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Is Awards.com legit?
Awards.com (awards.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
What people say
The etching was smeared when we…
The etching was smeared when we received the product. It should have never been shipped that way. We asked for a new one rushed so we could get it in time and was told that could not be done. That it would that 6 days plus the time for delivery. We were told we should go ahead and give the award that way and then switch it out when we got the new one.
Reply from Awards.com2026-06-15
We’re sorry the award arrived with the engraving appearance compromised. In situations like this, it’s possible that the color-fill had not fully cured before transit and was affected by contact with the protective packaging during shipping. As soon as the issue was reported, we began producing a replacement. Unfortunately, the production and shipping timelines could not be compressed enough to guarantee delivery before your event. Rather than leave you without an award to present, we suggested using the original temporarily and then exchanging it for the corrected version once it arrived. We understand this was not an ideal solution and appreciate your patience as we worked to make it right.
Heavy and elegant
Heavy and elegant. Great piece for an aniversary
After multiple proofs that corrected…
After multiple proofs that corrected wording, the final product was not the walnut plaque originally ordered. The plaque we received does have correct wording and the correct logo. The material of the plaque is not what we wanted.
Very quick response to my requests
Very quick response to my requests, ordering was easy and product was delivered one week in advance of date needed!! Plus, awards ordered look fantastic!
Great communication and a lovely finished product.
Great communication. The finished product was excellent and delivered in a timely fashion. The awards also arrived labeled and in nice, protective box.
The customer service/sales team was…
The customer service/sales team was very responsive to my phone calls and assured me they could complete our items in time for our event. The awards arrived and are better than I imagined.
Quick response and excellent follow-up…
Quick response and excellent follow-up on complaints—highly recommended!
I am very disappointed with my…
I am very disappointed with my experience. I ordered a custom trophy and specifically requested that the engraving read "9 Iron." Unfortunately, the trophy arrived engraved with "7 Iron" instead. When I contacted customer service, I explained that I had never received or seen an engraving proof before production. I even had a screenshot showing the correct engraving details entered at the time of purchase. Despite this, the company refused to take full responsibility and only offered a discounted replacement, requiring me to pay again for a mistake on the final product. What was most frustrating was the lack of follow-up communication after I requested a fair resolution. Customer service stopped responding to my emails altogether. I understand that mistakes can happen, but how a company handles those mistakes is what matters. Unfortunately, the customer service and resolution process fell well below my expectations. I cannot recommend this company based on my experience.
Reply from Awards.com2026-06-08
Thank you, Cindy, for your feedback. We’re sorry for the disappointment and understand why you were frustrated by the outcome. After reviewing the order history, the personalization submitted with the order specified “7 Iron,” which is what our art team used when preparing the proof. A proof was sent along with reminder notifications, but we never received approval or correction. Because the proof matched the submitted personalization and no feedback was received, the order proceeded through production under our standard approval process. We recognize that email delivery is not always reliable, which is why customers can also review proof status and order details through their online account at any time. Had we received a correction before production, we would have gladly updated the engraving. That said, we understand the final product did not meet your expectations, which is why our team offered a discounted replacement as a goodwill gesture. We regret that this resolution did not meet your expectations and appreciate your feedback.
Incredibly bad, twice.
Design files for awards were sent with an opaque background, that was clarified in writing through emails, but proof came stating "clear". Though I missed this upon approval, "clear" should have never been in the proof to start, as the design file sent had an opaque background and was, once again, clarified over email before proof was sent. Award product photo on site also shows gold band surrounding the entire award (Narita). Upon delivery, it was a small gold base at the bottom of the award, and does not reflect any of the gold around the border as described on product page. Reached out with disappointment, was told we could get ours redone for no extra charge, and they would select the appropriate award with gold all around and ensure that the background was, this time, opaque. Upon delivery, this "gold" band is entirely yellow. I can't even begin to state how atrocious it looks. Nothing about this is gold. It looks like the award is stained. I wish I could add pictures to show how truly terrible this looks. If we can get some sort of correction on top of the correction that already had to be made, that would be ideal but I am just convinced that these reps are not aware of what these awards even look like. The fact that no design conflicts are notified to clients is shocking, especially when they are this bad and this much money and time is being spent on them. Either be very, very sure that you're choosing the right award through real photo reviews on their site from actual people, or just enquire with another awards company that is able to communicate better. There seems to be too much of a client-company disconnect for these awards to come out properly in most situations.
Quality
Quality, communication on creating product was fast. Will definitely order from them again!
So easy to design my award
It was easy to design my award with the awards.com editor. I was nervous waiting for the item to show up in the mail, but it is absolutely gorgeous. I chose the Chiltern paperweight since the light sparkles from it so beautifully. I think anyone would love to have this award displayed in their home or office.
Open communication with the rep
Open communication with the rep. Great guidance, reasonable price. The finished product exceeded expectations. Rory Kirk Outreach Director-Samuel U Rodgers Health Center
Disappointed, Twice.
No comment.
Reply from Awards.com2026-06-02
Thank you, Nicole, for your feedback. After reviewing your account, the order associated with this review was completed successfully: proofed, produced, and delivered as scheduled. However, we believe your frustration may stem from a subsequent order placed on 6/1 with a requested in-hand date of 6/8. Unfortunately, that timeline did not allow enough time for our standard process, which includes up to 2 business days for proofing, 5 business days for production, plus transit time. While we do offer rush services when production capacity allows, those services must be arranged in advance and come with additional costs. Since we could not confidently meet your deadline, we felt it was more honest to cancel the order than to risk disappointing you with a late delivery. We understand that was frustrating and appreciate your feedback. We always prefer to set realistic expectations rather than promise a date we cannot meet.
Fast shipping
Fast shipping. Great customer service!
Professional and great product
My experience with Awards.com continues…
My experience with Awards.com continues to be very positive. My contact, Aaron Bruhn, along with his team at Successories, consistently respond promptly and process orders efficiently, providing excellent support that makes my role much easier. The awards are of high quality and feature a thoughtful design that works well for our monthly milestone anniversary mailings. I truly appreciate working with Awards.com and look forward to continuing our partnership.
You should order from these guys!
I always get great customer service, and the product is always just right. Will definitely order again!
They were professional
They were professional, helpful and worked well with our school’s purchase order.
Everything was great from the customer…
Everything was great from the customer service to the quality of the product to the super fast delivery. I will be purchasing from this company again and again. Thank you for everything!