BetterVet (bettervet.com) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I have used Better Vet now for the last two years. Dr. Navatta. and his assistant are wonderful kind and patient with my cat. She’s very comfortable with them and the experience is always great. My kitty pearl gives them a thumbs up.
The Vet and Vet tech were amazing, completely understanding my unsocialized, semi-feral cats, not wanting to do anything to upset them during the visit. They came up with a plan, provided the items for me to try to resolve the issue, and will come back if necessary. It was not as expensive as I expected either! I will be recommending them to all pet owners I know.
I opted for a mobile vet knowing the cost is 2-3 times the cost of a local office visit because I thought it would be less stressful for my pets. I have a 12 yo husky who Is starting to have hip problems. She loves people, is gentle with children. And has a sweet disposition. Dr y and her assistant could not provide services because my dog was anxious around them. Even with trazodone and a muzzle they couldn't draw blood The first visit I got flea treatment for both pets. For my husky I got ear medication, cleaner, 30 trazodone, 10 rimadyl for about $800. Second visit I had to sedate my dog. When the team arrived i had to muzzle her. The assistant tried to pick her up and then laid on her Dr y was not able to draw blood. This cost $178 even though no services were rendered. Dr y told me we aren't a good match. We need a clinic where our dog can be rendered unconscious. I agree they're not a good match. I was surprised to learn what a pet friendly visit means. Your pet must be docile or they leave . I believe the 5 minutes it took to scare my sweet husky was the most profitable. We’ll look for a local independent vet.
Dear Catherine, Thank you so much for taking the time to share your valuable feedback with us. We truly appreciate it and we are sorry to hear that your visit did not go as planned. We understand how important your senior pup is to you and we wish we could have been a better fit for their needs. Please know that at BetterVet, we prioritize Fear Free approaches to ensure that our furry patients feel safe and comfortable during their visits. This not only benefits their well-being, but also the safety of our team and your beloved pup. We are sorry that the oral sedatives were not successful in calming your pup and we want to assure you that we have your pup's best interest at heart. In order to thoroughly examine and treat your pup, we do suggest injectable sedation. However, we do not currently offer this service. We understand that our prices may be higher compared to traditional clinics, but this is because we have our staff come to you and provide medications in the convenience of your home. We want to assure you that the charges for your recent visit were for the travel fee to your home and the follow-up fee for the time spent attempting to examine your pup. We apologize if this was not clearly communicated to you and we always strive to provide transparent pricing. If you have any additional concerns or would like to further discuss the charges, please do not hesitate to contact us at 888-788-1165 or [email protected]. We are always here to help and we want to make sure you have a positive experience with us. Best regards, The BetterVet Team
The best thing about our Better Vet team is that they really care. It seems to be more than a job to them. The visit is over, but the vet still calls with suggestions and advice. (We need this kind of help!) The visit itself went well. The vet and assistant are very flexible and experienced. They are used to adverse conditions. My cat is hostile and very afraid of strangers, but they have techniques and the determination to counter such situations. They work fast, but with sensitivity. They are true professionals!
They were so kind to Dakota. They made it as easy on her as possible. I’ll definitely use them again.
We love better vet. My dog is eternally traumatized by clinic experiences and this is a life changer for us. The visit was virtually stress free, the vet crew only did what needed to be done without jacking up the fees like they do in most clinics. They were super gentle and kind to my dog, she even did the zoomies after they left. Never switching to a traditional vet again.
Everything was perfect. I was nervous about my cat being seen by vets because he is a rescue from the streets and he can be aggressive and has anxiety. They were so kind and held him in such a perfect way they only his head was accessible. He growled the entire visit but he let the vet check him out and listen to his heart and lungs and even was ok for the shot he eventually needed. I was very happy with how good he was and how professional the vets were. Having a home visit allowed me not to have to push him into a cat carrier which would have been traumatic for him, being in a clinic with all the other animals and smells would have also been traumatic for him. He could run off into his own space when the visit was over and it lessened how much he had to go through. I will absolutely use this service again, not just for the convenience but for the peace of mind it had for my cat and me.
The BetterVet team that came for my cat's annual wellness appointment was excellent! They took the time to get to know my cat before rushing in to the exam and vaccines which was really important for a not stressful experience for my cat. I would highly recommend them!
Dr. Hefner and his tech were kind, knowledgeable and patient, our cat was treated very well. I will use them in the future.
I, unfortunately, cannot recommend Better Vet. I was not informed that the provider would be unable to prescribe anything for a virtual visit, which we just needed antibiotics. The provider was so rude, unhelpful, condescending, and tried to force onto me the “Better Vet Products”, as that seems to be the whole plan. The miscommunication was one thing, but the providers agfeessive & spicy demeanor & behaviors is what pushed me over the edge. I contacted the customer service line & the individual who answered the phone was clueless & help less. She was like a dispatcher & xouldnt do anything nor could she direct me to someone who could. Just a very badly ran & mismanaged quick attempt at a cash grab. Go to a real vet for the same price & receive actual care, you’ve been warned. Good luck all!
Dear John, We sincerely apologize for the negative experience you had with our services. Your feedback is important to us and we are always working towards finding a solution to make things right. Our team of doctors is dedicated to providing the highest quality care for your beloved pet. However, please note that we are only able to dispense medications for pets that we have previously seen. Our telehealth visits are designed to offer guidance and recommendations for your pet's well-being. For established patients that we have seen within the past year, we do offer telemedicine visits. We regret any confusion or miscommunication that may have occurred during your interaction with us. In order to further investigate and resolve this matter, we kindly request that you contact us at 888-788-1165 or email us at [email protected]. Your account information was not accessible, and we would appreciate the opportunity to gather more details from you. Thank you for your patience and for choosing BetterVet. We value your business and look forward to resolving this issue for you. Best regards, The BetterVet team
The vet who attended was VERY thorough and informative. She was very professional and friendly. Overall, a very good choice for a vet visit. I don't agree with having to order my pet's medication through Chewy. They have not yet shipped the order and it may still take an additional 3 days or more to get here.
Great experience. Both vets were friendly and knowledgeable. They arrived during the window I was given. Earlier than I thought it would be. I was able to get the pills and the drops from them as well. Not having to put my cat in the car and take him to a strange place he doesn’t know is also a huge benefit. 10/10 would recommend
Dr. Barbara and her assistant are very friendly, gentle and helpful. Everything was very professional, and they are very patient. Thank you for a great appointment.
I recently moved to San Diego, and in May I adopted a pair of Male Cats. I was worried about my cat named Tatis (Padre fan), and found BetterVet would come to the house. I was impressed that they came the very next day. My cat initially was extremely anxious, but Dr. Tranh, and Cameron were great in petting and calming his. The best news was they did give him a clean bill of health. In the future, I will use them again, since driving the kittens would have been far more stressful. Overall it was a great experience.
BetterVet has been the best solution for my timid cat. The veterenians and the technicians have all been wonderful, both in Massachusetts and in New Jersey. They know how to approach a shy cat. They ask and answer thoroughly. They’re super-equipped when they arrive. And the virtual option is also great for certain problems. The customer service team has also been caring and accommodating.
They were very skilled at handling my cat , explaining everything and let me ask questions all went very well.. oh and love the cute pink car with logo . I will definitely call on them again!
My husky malamute suddenly had difficulty with his bag legs and I could not get him into the car to take him to the vet. I was able to get a quick televisit. The vet was very kind and thorough. He watched him walk and talked me through a plan to get his inflammation down which is working. Very kind and very thorough
Dr. Daniels was kind and very patient with my cats. Takes her time and answers all questions without making you feel rushed.
Friendly compassionate patient and professional. Exceptional experience for me and my pet
Very convenient, thorough and precise. Audrey was a bit nervous but the doctor and attendant were able to coax her into some calmness so they could complete the check-up. The mobile vet concept eliminates hours travelling and waiting at a vet's office.
62 reviews matching