Bloch Dancewear (blochworld.com) has a 1.4 out of 5 rating on OK.one, based on 42 user reviews collected here. It is listed under Sports and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 4 of them were added in the last 12 months. Last updated 2026-08-10.
AVOID!!!!! Worst retail service I've ever experienced. DO NOT USE. I have ordered two sizes, 6-8 and the first time and the second time, 8-10. These are sizes for babies, NOT FOR A 6 YEARS OLD GIRL. Their size conversion chart is wrong, but you pay for the return. They don't care to acknowledge an email. Please avoid!
I purchased a pair of Boost Mesh Split Sole Dance Sneakers before the pandemic. Needless to say, they were barely used for 3 years. Now that dance has started again, the shoes are falling apart on sole sections. I contacted the company and their response was “Shoes with polyurethane soles will only last 4-5 years before falling apart, even if used or not” This is totally unacceptable because they pride themselves with craftsmanship. I will not purchase any of their products again.
DO NOT USE Wish I could give zero stars. No assistance, automated email message, you cannot call them, sadly I have shopped many times in the shop and have spent a fortune in store but if you have an online order no one is available to assist.
I’m so disappointed with everything I order size 6 woman’s tap shoes. They arrived 2 weeks later a size 8! I tired to send them back with the instructions that came in the box but kept coming back from the post man with no address available. I’m on a student uni wage and start my second year on dance uni in September now I’m trying to find something to put in them so they fit. Will next buy online again!
Be extremely cautious buying from this firm - don’t trust them with returns - count your money as lost. ⚠️ you have no means of raising a dispute or grievance since they’ve cut their phone lines and are only available across an obstructive e-mail wall located abroad. Strongly advise any customer checks out the other reviews on Blochworld here on TrustPilot - from other customers also ripped off by this dishonest bunch. What’s the scam? - they falsely claim the unused products are which you return exactly how you received them are in an unacceptable used state and ineligible for returns. No comeback, no discussion, just rip you off. Don’t expect to get your money back from a return*.
I made a mistake ordering through this company. I’m new to ballet and wasn’t sure with sizing. I did send a question to them and was told to try a nearest Bloch store which is in Brisbane and 4-5 hours drive away from me. I ordered my gear and under garment. Once received I found out the size was small for me. So I requested to get an exchange for next size up. Still had tags on. They refused to do anything so I’m stuck with something that’s too small. I will not order anything from them again.
OMG - do not use this service. DO NOT USE. They have a mad system where you have to order 2 sizes too small to get the Bloch size you want. But the size conversion chart says 3 sizes too small ... There's no phone number to call. No way of speaking to anybody about their crazy size system in order to be able to rectify the mistakes they say you, the customer, has made (in their email). Ask someone from Bloch to call you (in email reply) and they won't. They just disappear with your money forever. Dreadful. DREADFUL service. I've never experienced such bad service from anywhere ever before.
I ordered on Friday a white Leo for a costume and I paid $35 for next day air shipping. I still haven’t received my order at the end of Monday. Apparently, in tiny print at “the bottom” of the page they don’t work on Saturday or Sunday. Why offer the next day air shipping then? At no point in placing my order was this shown to me during the checkout process. I will not be using this company.
Customer service non existent. Ordered tan jazz shoes and they sent me a skirt? Sent several emails, filled out the online contact form and even messaged them on Facebook and I’ve had no response over the last few weeks. Disgusting service, will never use Bloch again.
I order a size 7 pair of ultra flex jazz shoes. A size 9.5 was delievered. Emailed Bloch 4 times, no response after 2 weeks. Return label does not include postage. If I return will I even get a refund? Their phone number is a premium rate number.
I purchased a crop top from Bloch and it arrived with makeup and dirt stains. I regret not taking a picture at the start as when I returned it - they said they wouldn't refund me because it was an unusable condition. I didn't have proof of the condition I received it in so I'd highly recommend taking a picture at the start in the likely event they do it again. I sent them proof that my skin colour is VERY different to the foundation colour on the garment yet they still refused to refund me. They claim they sent it from their warehouse and that it hadn't been previously returned by a customer. They've obviously refunded a previous customer that returned the stained garment, then passed it on to the next, unsuspecting customer - which happened to be me. That way they still make a profit knowing that customers aren't diligent enough to take photos of items on arrival and it's easy enough for them to argue their case. Would not recommend. Staff obviously lack empathy and I hope that if they ever find themselves in a similar frustrating position to myself, they'll finally be able to understand how I feel. Item was also poorly made and not worth the $79.95 price tag.
I was at Bloch at Town Hall today (on the 02.12.21 at around 3:30pm) and the guy who was supposedly "serving" me asked me to do the usual protocol i.e. sign in, show him my vaccination... I did everything he asked of me... except when he asked me to put on a mask, i told him i did not have a mask at the time... he goes and mutters to himself then goes to the desk and pulls out a mask which the lady from the front desk was holding, with his bare hands and expects me to wear it... does he not know that a relatively high percentage of germs is spread through touch... and he wants me to put it near my mouth... ??? or is "appearing" to look like they are actually trying to do something just part of their show?... honestly sometimes i just wish there was more common sense in the world...
As a disclaimer bloch is my goto brand when it comes to ballet stuff. I bought a lot of ballet products including shoes, bags and clothes. However I recently bought a fur jacket that sheds a lot, almost impossible to wear, giving me allergic reactions!! They just simply refused to refund because i don't have original packaging. This is very disappointing, and all can do is to spread the words and don't buy anything from this company
DO NOT USE!!! Absolutely terrible service. Ordered a pair of jazz shoes in May, tried them on indoors & they were too small so returned. For the last three months I’ve been chasing my refund & Bloch have been saying they never received it. After I complained they magically found the shoes, but told me they’re not accepting my return because they’ve been tried on. Absolutely ridiculous and disgusting how long they’ve left me out of pocket. I now have the shoes back so I’ll have to try and sell them. Will never ever ever use them again.
The only way to contact them is by email; 18 months on from the first lockdown they still haven't got the phones running. I ordered a pair of jazz shoes and needed to return them as they were too small, but it took so long for them to issue the free shipping code I'd had to order the replacements. Now it's weeks since I sent the originals back and the refund has not been processed, and a week since I sent an email chaser to check refund status. Will leave one more week then go through Visa.
I complained to Bloch about an almost new pair of trainers that were faulty. I sent photographs to them of the problem and a replacement pair has just been delivered. This whole process took about ten days and I am very satisfied with their customer service.
Forget about it. Ordered some shoes my dhl order was sent to ITALY instead of staying in the UK. The costumes service barely replied and did not refund the dhl fees, they just said "oops sorry"
Dreadful customer service, ordered a UK 5 , arrived more like a 3, sent pictures of them next to another pair of Bloch dance shoes, over a week later they respond to say there is nothing wrong with the shoes they sent me and they are a UK 5 , what a load of croc, wont pay for return postage and wont honour the discount code I used on original purchase to order more in a 6.5 size although I'm only just a size 5 , good luck with this company if you have a problem , the customer service is a big fat ZERO!!
Response time took a while but I imagine online ordering is much busier at the moment so this was understandable. Customer service otherwise was really good and Bloch is still my go to for ballet shoes :)
42 reviews matching