Book2park (book2park.com) has a 4.2 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 90% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
j
james dalton · 7 reviews ·
★★★★★
" this is about 4th time I have used…
" this is about 4th time I have used you. Everything went pretty smooth
except with all the construction, was really hard getting into lot.
Coming back, Alvin (I believe was his name) was Superman. He loaded
everyone's baggage, some very heavy and got everyone on board and then
unloaded it all at the lot. Your people did a great job."
Thank you!
Reply from Book2park2022-04-18
Thank you for your loyalty!
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
D
DOROTHY · 6 reviews ·
★★★★★
Omni Parking
Omni Parking, booked at Orlando (MCO) through book2park, provides excellent service. I use the valet service which costs no more than self park. I hand them my keys, and head to the shuttle. When I get back I notify them and when I arrive by their shuttle, my car is waiting for me. Once I had a ride from MCO to Omni, and when I arrived, gave them my ticket number, and my car was delivered in a few minutes. I will use this place any time I have to leave my car at MCO.
Reply from Book2park2022-04-18
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
C
Customer · 7 reviews ·
★★★★★
Close, convenient and safe parking
Close, convenient and safe parking close to Dulles Airport. Hotel has a fast, reliable shuttle which has always been responsive to our calls. Will continue to use in the future for all my trips from this airport.
Reply from Book2park2022-04-18
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
S
Stanton · 3 reviews ·
★★★★★
Hilton Garden in RDU…
I parked at the Hilton Gaden in RDU airport on the 31 of jan. Nice people, good service.
Reply from Book2park2022-02-02
Dear Mr. Stanton,
Thank you for contacting us in regards to your experience!
We apologize that we didn't reply to the email you sent today at 6 am prior to our business hours ( 8:00am -11 pm eastern time).
As mentioned to you during our call, we have a 24 hours response time due to the volume of emails we receive. The best way to get a hold of us would be through online chat or phone as you were able to see during your call at 2:08pm when you were able to speak to our CSR.
We want to first of all apologize for the inconvenience you experienced this should not have happened.
As promised, we reached out to the hotel in regards to this and left a message to the hotel General Manager Mr. Bake Baker. We have contacted them to clarify the misunderstanding and we have also confirmed with our bank that payment has been received by the hotel.
The front desk clerks currently at the desk had no recollection of denying the partnership. Please note, we understand that this could be a misunderstanding from a newer team member and this is why we wanted to address this with the hotel's general manager and with you immediately.
We look forward to having a second opportunity to make things right!
Best Regards,
The Book2park Customer Experience team
R
Rosa Morgan · 1 review ·
★★★★★
My experience with book2park was easy…
My experience with book2park was easy and smooth online. I will definitely reserve with book2park again. Overall good experience.
Reply from Book2park2022-02-02
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
O
O amet · 2 reviews ·
★★★★★
GREAT experience with long term parking
Made a 20 day parking reservation in Dec 2021. This was our first time using Book2park and boy! am I glad we did!!!The reservation process was quick and effortless. Cost was fair. Travel day came and went without a hitch. Lots of open parking. The location of the hotel was just right. Hotel offered a shuttle to and from the airport. All around positive experience. Will definitely use again someday.
Reply from Book2park2022-01-19
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
s
steve · 16 reviews ·
★★★★★
Great experience from the ease of…
Great experience from the ease of signing up for the service to the checking in at the BWI hotel. Must be a popular venue as the extremely large parking lot was almost filled to capacity.
Reply from Book2park2022-01-19
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
T
Tom B · 2 reviews · Verified ·
★★★★★
Good and fair
Price was right ... only parking left was on the roof ... clerk at hotel desk was little help ... security guard was very nice and gave me a ride to my car ... just got to the pickup spot and shuttle was already there ... perfect timing
Reply from Book2park2022-01-19
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
l
lisa k · 1 review ·
★★★★★
said they would pick us up in 10
said they would pick us up in 10. made us wait in the freezing cold for 30 mins. lady at front desk is so rude hung up on us 5 times. she needs to be fired or retrained. very unprofessional do not trust
Reply from Book2park2022-01-14
Dear Ms. Lisa,
We are very sorry to hear that you did not have a good experience!
Please provide your reservation number so that we can follow up with the parking location in question and ensure action is taken to avoid this from happening in the future.
Best Regards,
The Book2park.com Customer Experience Team
G
Guy Djoken · 3 reviews ·
★★★★★
I recommend Book2park without reservation
I have been using Book2park for years and what keeps me coming back to them is their outstanding customer service. I will recommend them to whoever without any reservation.
Reply from Book2park2022-01-19
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
J
Janet Stolba · 2 reviews ·
★★★★★
My experience was superb
My experience was superb! I've never had such an easy long term parking experience at BWI.
Everyone was so accommodating and friendly. There was only one person at the lobby desk and he was overwhelmed but WONDERFUL.
Reply from Book2park2022-01-14
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
W
WILLIAM ALZOS · 10 reviews ·
★★★★★
Better Service than Airport-operated Lots
I've been using Book2Park for airport parking at Philadelphia and Baltimore for several years, and will continue doing so. The parking lots are always excellent, and usually the shuttles are quick and reliable. I've learned that it's best to choose lots with scheduled, 24 hour shuttle service, but have never had a problem even with non-scheduled service. Especially good about Book2Park is that there are no hidden fees/cost surprises.
Reply from Book2park2022-01-14
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
N
Nicole S · 1 review · Verified ·
★★★★★
Reasonable rates and various locations…
Reasonable rates and various locations offered.
Reply from Book2park2022-01-14
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
R
Rudolph · 3 reviews · Verified ·
★★★★★
No shuttle at 5 a.m.
F
Fernando · 3 reviews · Verified ·
★★★★★
Easy
Easy, convenient and affordable so far!
Reply from Book2park2022-01-14
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
J
Jill W · 2 reviews · Verified ·
★★★★★
It works!
Very easy and such a great price!
Reply from Book2park2022-01-14
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
R
Rita Campbell · 7 reviews · Verified ·
★★★★★
Book2Park Weblink=Easy Peasy
Link to book parking is super easy to navigate.
Over the years, any issues that have emerged have been assertively resolved with the highest logic that serves the consumer's interest.
The team knows how to maintain customer loyalty.
Reply from Book2park2022-01-14
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
R
Roger Fortin · 1 review ·
★★★★★
Cruise parking 10/16/21
Cruise parking 10/16/21 - 10/25/21 Waited way too long to return to our car 45 minutes after we left the ship Called more than once and was told it's on the way. The van had wet seats and a podium unsecured in the isle. We rather walk than book parking here.
Reply from Book2park2021-10-28
Dear Mr. Fortin,
Thank you for taking the time to write a review of the services you received at the 241 Car Services parking lot . We apologize that your experience wasn't a good one.
Book2park.com is a third party booking agent that does not own or operate the parking lots . We do value your feedback and we will pass this information to the parking lot upper management that you used in order to ensure their service improves and to avoid this from happening again . Since we value you as our customer and care for your satisfaction, Book2park.com would like to honor you a special discount code to use towards your next reservation and we will reach out to you by email with further details . We look forward to having a second opportunity to make things right!
Regards,
The Book2park Support team
L
Luke Tung · 6 reviews · Verified ·
★★★★★
Good experience
Good experience, will come back.
Reply from Book2park2025-10-13
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
T
Tennessee Tom · 11 reviews · Verified ·
★★★★★
Saved 50% over airport parking
Very smooth transaction and parking was a breeze at the hotel. Excellent shuttle service, I saved 50% over the cost of airport parking. I will definitely use this service again.
Reply from Book2park2025-10-13
We greatly appreciate you taking the time to write a review of the services you received. We are happy to hear that you were satisfied with your experience and we look forward to serving you again soon!
Regards,
Book2park.com Customer Experience Team
