Browne Trading Company (brownetrading.com) has a 4.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 60% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Once again, BTC excelled in on-line service, flawless delivery, and product quality. In my experience, fresh fish not procured locally is a risky undertaking, but I never worry with BTC and won't buy from anyone else. This latest order included black cod filets, which were so fresh that, upon opening the wonderful plastic flat tray they were packaged in, I discovered no odor at all -- like the fish had just been caught. Impossible, but BTC does it!
Reply from Browne Trading Company2024-02-07
Thanks for the kind review :) Black cod is so underrated. Delicious in so many ways.
Great selection of seafood. Appreciate that they reached out regarding shipping and their experience with delays so I could make sure the gift I sent wasn't delayed. My sister was very happy with the crab, scallops, and oysters they received. All well packaged and fresh. I will definitely use Browne Trading again.
Reply from Browne Trading Company2024-01-04
Thank you, Jackey! We're so glad you trusted us with a gift for your sister.
"Super fresh Nantucket bay scallops!" No, not really. Despite currently being in-season, Browne is selling scallops that were frozen over a year ago! (harvested 11/4/22, frozen 11/5/22, shipped 12/5/23). Quality was poor, and they were not worth eating. It also took multiple emails and eventually a phone call to get a full refund (2nd star only because shipping was eventually refunded by a different customer rep). Will not order from Browne again.
Reply from Browne Trading Company2023-12-13
Hi Dave,
Thank you for leaving some feedback on your recent order. I understand that you were not satisfied with the quality of the Nantucket Scallops and I see that we processed a refund per your request.
I wanted to add a bit of context to this product.
The Nantucket Bay scallops are vacuumed sealed and super frozen from harvest (at -40 degrees or less), which is standard practice in the seafood industry. We are proud to carry a selection of premium fresh seafood online, but we love frozen seafood too! Super freezing impeccably locks in taste, color, texture and nutrients, and of course it ensures the seafood can be enjoyed for months to come. We would never try to pass off frozen product as fresh, which is why the Nantucket scallops are labeled as frozen and sold in the frozen collection of our website.
Indeed, perishability is the reason why we don't sell fresh Nantucket scallops. These scallops are harvested on weekly schedule, and when they are delivered to us, we would have a very limited amount time to ship them to customers before their quality declines. Customers often order their seafood to eat over the weekend, and we would not be able to guarantee the scallops' quality over multiple days of transit and storage.
So while Nantucket Bay scallops are in season now, we genuinely do not believe customers' expectations would be satisfied with a fresh product in this case.
While we can't change the experience you had, I hope that gives some more context to this product and our decision-making. If you ever want to try something else, please email us at [email protected] and we would be happy to extend a discount code to use on a future order.
