Whilst a customer I contacted them to…
Whilst a customer I contacted them to say my usage was far less than the increased DD they had imposed!! I subsequently closed the account and submitted updated meter readings because of a house move. However, they have continued to take the hugely increased monthly DD. I contacted them to express my frustration but they came across as being completely disinterested. Very unhappy. It seems that since they have gone into special measures their service has 'tanked'and no longer put customers first.