BULLYMAKE (bullymake.com) has a 4.5 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I asked for durable toys for a 4 lb dog, n got 3 large toys our trainer said were for dogs at least 30 lbs. My dog could no way lift or get his mouth around them. When i contacted them, they did nothing but cancel my subscription, so now wasted money on the box they sent. Bark Box happily replaced my toys that were a lil big so easily.
Reply from BULLYMAKE2026-07-22
Hi Jamie! We're sorry to hear your experience didn't meet your expectations. We'd love the opportunity to make this right. If you're willing, please respond to the request for additional information initiated through Trustpilot so a member of our Service Leadership Team can reach out to you directly and assist.
J
John Griffin美国 · 3 reviews · Experienced 2026-07-16 ·
★★★★★
Still waiting on first box
Still waiting on first box. Maybe should go with somebody other than DHL. They haven't updated in 4 days. Not Bullymakes fault. They done their thing fine. I would've just expected DHL to show it leaving Irving TX by now and not still sitting for 4 days so far. Pretty sure Bullymakes products will be 5 star though...
Reply from BULLYMAKE2026-07-22
Hi John! We know how exciting it is to be waiting for your pup's first Bullymake box, and we're sorry for the delay in tracking updates. While carrier scans can occasionally take longer than expected, our team will be happy to look further into this. Please reach out to us here https://bullymake.com/pages/contact
D
Diamilet美国 · 2 reviews · Experienced 2026-07-14 ·
★★★★★
This subscription service appeals to…
This subscription service appeals to people who love their dogs by promising exciting new toys and treats. Unfortunately, the products I received were not of the quality I expected, and my experience with customer service has been extremely disappointing.
Despite repeatedly requesting to cancel my subscription, the company has refused to honor my request because of a six-month commitment. After numerous emails back and forth, there has been no resolution, only frustration.
As an unsatisfied customer, I believe I should have the right to cancel my subscription. Instead, I feel I am being forced to continue paying for products I no longer want. In my opinion, this business practice is unfair and misleading, and it has left me feeling that customers are not treated honestly.
Reply from BULLYMAKE2026-07-15
We’re truly sorry to hear about your experience and understand your frustration. We know how important it is to feel confident in both the products you receive and the support you receive from our team.
Our goal is always to provide a positive experience for both pups and pet parents, and we’re sorry to hear that we fell short of your expectations. We appreciate you sharing your concerns regarding the products, subscription commitment, and cancellation process, and we would like the opportunity to review your experience further.
Please respond to the request for additional information initiated through Trustpilot so a member of our Service Leadership Team can connect with you directly and assist with your concerns.
I was scrolling through my social media and came up on this offer and decided to take a chase since I was spending thousands on toys for my aggressive cheer so like any good dog owner this offer sounded to good to be true. Signed up , waited for 1st box and couldn't believe what was sent. I then contacted them and was told I could not cancel my subscription without paying another 30 dollars after just paying for a 40 dollar box (which i turned off the auto renewal and they still took it). Then when I reached out to customer service explaining that needs to be made clearer when people are signing up for their products and I got back the "fine print" policy that no one reads before signing up hence making it clearer in the beginning. My dog destroyed the toy within a few days. After doing a little research on NYLON toys ( you can get them cheaper online), all I wanted and needed to do was cancel this subscription but here I am waiting on an email so I can pay 30 more dollars to stop this whole ordeal.
Reply from BULLYMAKE2026-07-15
Hi Jenny! We’re sorry to hear about your experience and understand your frustration. We know how important it is to find toys that can keep up with a strong chewer, and we’re disappointed to hear that the toy you received did not meet your expectations.
We also appreciate your feedback regarding the subscription terms and the cancellation process. We strive to provide clear information throughout the sign-up experience and understand how important transparency is when making a commitment. We’ll be sure to share your comments with our team as we continue looking for ways to improve the customer experience.
A
Abi美国 · 1 review · Experienced 2026-06-10 ·
★★★★★
Came quickly great products
Reply from BULLYMAKE2026-07-06
Hi Abi. We love knowing your box arrived quickly and that your furry friend is enjoying the toys! We can't wait for your pup to see what is in the next box!
R
Raymond Wallace美国 · 1 review · Experienced 2026-07-05 ·
★★★★★
I would like to try toys that are a…
I would like to try toys that are a little softer but still resilient for my 1 year old terrier mix.
Reply from BULLYMAKE2026-07-06
Hi Raymond. We appreciate your feedback. If you'd like to try toys that are a little softer while still being durable, we recommend updating your box preferences. We offer different toy types to better match your pup's chewing style, including options that provide a softer chewing experience while still being made with durability in mind. You can customize your box here. https://bullymake.com/customer_authentication/login?return_to=%2Fapps%2Fsubscriptions%2Fmanage
If you need any help updating your preferences, our support team would be happy to assist. We hope your next box is an even better fit for your pup! [email protected]
J
JT 美国 · 6 reviews · Experienced 2026-07-02 ·
★★★★★
DON'T DO IT!
Our boy, Theo, is a VERY aggressive chewer, and we signed up for a subscription - BAD MOVE.
After seeing the quality of the first shipment, we tried to cancel, and were told we needed to pay $30 to get out of the subscription, and we agreed. Bullymake ignored our request, kept shipping cheap toys, and charging us $40+ per shipment.
BL: Bullymake's toys are very cheap, and their customer service is HORRIBLE. They are thieves! Don't waste your money!
Reply from BULLYMAKE2026-07-06
Hi JT. We’re very sorry to hear about Theo’s experience and your frustration.
We understand how disappointing it is when products don’t meet expectations, especially with a strong chewer like Theo, and we take concerns about durability and billing seriously. We also hear your concerns regarding cancellation and continued shipments, and we’d like the opportunity to review what happened on your account in detail to ensure everything was handled correctly.
Please respond to the Trustpilot request for additional information, and a supervisor from our leadership team will reach out directly to investigate and address your concerns as quickly as possible. We want to make sure this is fully reviewed and properly resolved for you.
L
LD美国 · 3 reviews · Experienced 2026-05-28 ·
★★★★★
Overall satisfaction Very Good
Overall, a good experience and enjoy products. I wish there was a way to have more items focused on my pet's age, she is a puppy. While all of the toys are durable, some are just to hard for her teeth.
Reply from BULLYMAKE2026-06-05
Hi LD! We're so glad to hear that you've had a positive experience overall and that you and your pup are enjoying the products. We appreciate your feedback and will be relaying this to our team. Our support team will be happy to help you customize your box and determine the best fit for your pup. Feel free to reach out to us here. [email protected]
E
Ellen Terry美国 · 5 reviews · Experienced 2026-04-08 ·
★★★★★
The whole experience was fun
The whole experience was fun! The dogs were excited to see what was in the box. The toys were very durable which was intentional. Consequently, my dogs were not all that interested in them (nothing to destroy). No points off for that. 4 stars because I think the treats could be better. Potato starch as the main ingredient is not really what I love giving them. To be fair, the dogs did enjoy them… but they also eat bird poo, so…
Reply from BULLYMAKE2026-04-29
Hi Ellen! We’re so glad to hear the unboxing was a fun experience—that excitement when the box arrives is one of our favorite parts too! As for the treats, we really appreciate the honest callout. Ingredient quality matters, and we understand wanting the very best for your dogs. We’ll be sure to share this with our team as we continue to evaluate and improve our treat options.
