dont sign up if you need it now, try 2-3 days wait
Updated: they got me the number later that day and followed up a few times. thanks again for catching onto the problem I ran into. The main thing would be to communicate how long it takes to use it if it isn't right away. Original: When you sign up it takes 2-3 days to get your member id. So if you are having a dental pain problem, what can you do???? wait??? It does not tell you that you can not use the service. In fact, it lies in the review email saying you can call to get the member id when you are waiting. If you call the support, they tell you to wait 1-2 days because it is not in their system. (tried 2 times to call support to get member id)
Hello, this is Lindsey from Careington. Thank you for bringing this issue to our attention and we sincerely apologize for the inconvenience it has caused. We are taking this feedback very seriously and have promptly escalated it to our Customer CARE team as well as senior leadership. We’d appreciate the opportunity to investigate this further and work toward making things right. Please reach out to our contact center manager at (800) 441-0380 ext. 2302, and we’ll be glad to assist you directly.