CashCall Mortgage

Worst experience EVER!

Don't use Cashcall Mortgage unless you want to spend massive amounts of time on your email, phone, and speaking with supervisors! We used Cashcall Mortgage recently and missed TWO closing dates b/c they could not underwrite the loan quickly enough. They kept asking for more, and More, and MORE info, some of which shocked our realtor and title company. They continued to ask for info event AFTER we closed and funded the loan, even threatening to "unfund" our loan if we didn't get them the extra info they were requesting. I tried to speak with supervisors by phone and email. Guess what, NO RESPONSE! I actually spent several hours crying just b/c of the stress they put me under, and I am typically a very laid-back executive. AWFUL experience which I will never repeat.

Lied about documents they needed to get my information.

Told me they only needed certain documents to close, then after I gave them all their information they sent me signatures for much more information that I could not provide. Classic bait and switch.

Beware

I refinanced and was switched from FHA to Conv and my interest went up. I questioned this and was told that it had to be done this way but I could call back after a month and lower it at no charge....WRONG - When I called back to lower it I was told I could not. I was mislead by the professional company I trusted. Beware, I am now stuck with higher interest rate!

Cashcall is always a pleasure to deal…

Cashcall is always a pleasure to deal with.

Cashcall was efficient and helpful…

Cashcall was efficient and helpful through out the loan process

got prequaled twice and was rejected…

got prequaled twice and was rejected both times, what the heck is the use getting a prequel if you don't get the loan?

BEST EXPERIENCE EVER!

THIS IS MY FIFTH OR SIXTH REFINANCE WITH CASH CALL. I WOULD RECOMMEND THIS COMPANY TO EVERYONE. THE BEST EXPERIENCE EVER. ALEX AND LISA WERE GREAT. CLOSED IN 14 DAYS AND BY FAR THE LOWEST FEES EVER!! THANK YOU CASH CALL

Worst ever experience with Cashcall

If I can give a lower rating than this I would. Unfortunately this is the lowest I can provide. I was with Bank of America for 20 years before moving with Cashcall against my wife's advice. Unfortunately or not she was proved absolutely right base on what she had heard from her friends and colleagues. I must admit Bank of America never failed even once. The cash call website is terrible. Their customer service is worst in the industry. To start with you should call your own customerserice number and go thru the hell we customers go thru. Then you know what we are talking about. I still do not have a login. If you need to know more please call me 415-743 0564. Thank you / Ashroff

quick and easy to follow

Not professional At All. Its too bad.

We were very excited to qualify for this mortgage loan. We provided everything and then some from the get go. Asked questions. Made sure there wasn't anything else we could do or get to speed the process along. We applied for the loan in mid November and it finally funded in February. What we found was a horrible lack of knowledge and communication. They were condescending and rude at times. If you apply with them make sure that you ask questions and ask the same questions of the next three or four people you will be dealing with. We luckily had one person who actually cared. She was in the Escrow department. The rest of the experience was very disappointing. And when I complained I was told to not ever call upper management as they are very busy people and don't have time for menial issues. That was the last straw for me. I knew I was on speaker phone and could hear people laughing. Not professional and not good for business.

They are pros

Quick, efficient, good communication...I was very pleased with the entire process. These guys are pros. No "We'll get back to you sometime next week," or needless delays. If anything, wait times were from me, not them. Lisa Vuong especially was terrific.

I am a happy customer

I am a happy customer. The people at CashCall did everything to make my approval as easy as possible. I would recommend the company and the people I dealt with as responsive and caring.

Thank you for the excellent service you offered through Cashcall

Minh Nguyen and the team have always been my number one choice for mortgage needs. I have refinanced with Cashcall for 3 times and it has always been Minh who helped me with the process. And by being on top of everything, Minh offered the best service possible. Thank you Minh, Tudo and the team for your excellent service; and I will sure come back in the future.

I liked that a company representative…

I liked that a company representative kept in contact with me all along, and facilitated a speedy closure of my refinance. That was the good part. On the negative side, the application process was not quite as slick or easy as Quicken loans, with whom I also applied for a loan. Also, the company representative confused me at one point telling me that I had a lien on the house, when I just needed to get my ex-husband to sign a quit-claim for the deed. However, Cashcall gave me a better rate and scheduled the closing sooner than Quicken.

I am very pleased with the service I…

I am very pleased with the service I received from Nicole Salazar. She was very good to work with. The loan process was quick and we got our money. Thank you again Brett Espinoza

Loan officer (Minh Nguyen) and Loan…

Loan officer (Minh Nguyen) and Loan Processor (Cindy Knutsen) patiently and diligently worked with me in getting through all of the documentation hurdles and getting the refinance loan to close in a record time for my situation. They both were extremely professional and sensitive to my refinance needs.

Excellent service

Excellent service, efficient, fast processing, and very professional staff. I worked with Tamara Pendergraft who was a pleasure to work with. She was knowledgeable and thorough. She walked me through the entire process and was very open/realistic about what to expect. Stephen Allen was excellent as well. He was accommodating and helped to secure a better rate than I was first quoted. He apologized when there was no need, but, that was very professional and they both showed they appreciated me as a customer. Looking forward to the process again if rates drop.

Took too long

Our refinancing took over three to complete; the gentleman that started it Dan, was helpful and available, the loan officer John was never available and avoided phone calls unless it was unfamiliar number, he went on vacation without telling us and fortunately a young lady took over and we closed in a week w/her help— I don’t remember her name because we only dealt with her one week, I would give her five stars but unfortunately I’m doing an overall experience.

Jesse Sosa and Tudo Nguyen are my go to…

Jesse Sosa and Tudo Nguyen are my go to guys for a loan. I've worked with them on at least 5 loans and they are awesome at guiding me through the process with patience and expertise. Cashcall gave me a chance when most other companies would not despite my excellent credit score. Through their trust and direction, I have successfully become somewhat of a real estate mogul, now owning 8 homes and working on my 9th then 10th! I would not be where I am without them and I am very grateful for their assistance in building my portfolio while helping me achieve my goals of college for my daughter and positioning for my retirement. Thanks CashCall for all you have done for myself and my family!

Escrow / Title company can do better…

Escrow / Title company can do better job on the Estimated vs Final ALTA Settlement Statement. If they charged any items of taxes or insurance for the borrower, please immediately send a copy of payments to the borrower. I have double paid the insurance and worried about missing the deadline for paying the taxes. BTW, my name is George Chiachi Yao, but you misspelled as 'George Chiechi Yao'.