casiny.com (casiny.com) has a 3.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Dan is my new vip manager finally getting communication couldn’t ask for anything more most humble and open minded guy willing to work with you
Reply from casiny.com2026-02-06
Kyriacos, it is fantastic to hear you are enjoying the communication with your new VIP manager.
We are lucky to have Dan on the team and we will be sure to pass your kind words along to him. Our goal is always to provide that personal and helpful service you mentioned, so we are thrilled to know you are feeling well looked after.
If there is anything else you need as you continue playing, please let us know.
Casiny Team
c
customer · 2 reviews · Experienced 2026-01-28 ·
★★★★★
Casiny Review
Used Casiny for the last 2 years, multiple withdrawals, mostly in the account within the day, like all casinos you have days you don't win, that's gambling.
Reply from casiny.com2026-01-29
Thank you for sharing your experience!
We really appreciate you being with Casiny for the last two years. It’s great to hear your withdrawals have been smooth and that payouts often land within the day. Casino games come with highs and lows, and results can fluctuate.
If you ever need anything or have a question about your account, our team is here to help
Casiny Team
Thanks for the great review, nathynsofa!
Really happy to hear you found Casiny easy to use and that you’re enjoying the offers. If you ever need a hand with anything, our support team is ready to help via live chat or email
Casiny Team
T
Tino · 1 review · Experienced 2026-01-20 ·
★★★★★
Frustrating & Disappointing!!
It was a good site to begin with, fast withdraws and very easy. But as soon as I won something big. There was delay after delay, same thing over again. I then got told to cancel my withdraw as the amount was too big, and was only allowed to withdraw a certain amount this month. However, the withdraw amount is still pending and I’ve been following up getting the same answers (that they will make it a priority, and take it up with managment) but I’m still waiting. I’m having to follow up 3/4 times a day. Very disappointing. This site is happy to take your money, then as soon as you win something huge it becomes a mission to withdraw.
Reply from casiny.com2026-01-30
Thank you for your review, Tino, and we’re sorry for the delays and frustration this caused
We’ve reviewed your case and can confirm you were advised that a monthly withdrawal limit would apply, and a withdrawal was processed successfully after that. We’ve also confirmed you can now proceed with withdrawing your funds without further issues
For any further help, please message our team on live chat from your account
Casiny Team
Casiny has been the only website I play on if I want to jam in the comfort of my own home. Their online chat is amazing always on point with any questions I have. The withdrawal process has been super quick its insane. If you want to play online i would recommend casiny.
Reply from casiny.com2026-01-22
Candice, thank you for such a lovely review!
It means a lot to hear Casiny is your go to when you feel like a session from home, and a big shout out for mentioning the live chat team. We are also happy to hear withdrawals have been quick for you. We really appreciate the recommendation, and if you ever need anything, just reach out.
Casiny Team
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Abbey Jae · 1 review · Experienced 2026-01-21 ·
★★★★★
Really good site
Really good site , trustworthy, vip managers are brilliant they really look out for you the bonuses are awesome , and best yet they look out for you .
Fast with response which is great .
And a huge variety of games .
Would recommend!
Reply from casiny.com2026-01-23
Abbey, thanks for the lovely review
It’s great to hear you’ve found the site trustworthy and that our VIP team has been looking after you with bonuses and support when you need it. We’re also glad you’re enjoying the game variety and the quick responses from the team.
Appreciate the recommendation and hope you keep having a great time with us!
Casiny Team
C
Cian · 2 reviews · Experienced 2026-01-11 ·
★★★★★
I have been having issues for over two…
(To be fair after a little back and forth it has arrived to my account within a day, therefore I’ll change my review)
I have been having issues for over two days regarding my withdrawal. It is not even a big amount.
I have been left extremely frustrated by the lack of support received during this process. I have tried on multiple occasions to withdraw some funds. My transfers kept bouncing back to my Casiny account.
I contacted live support. I was told there was a system error regarding withdrawals. This has been for 2 days. I have been given no roadmap, no help. All I receive is generic answers.
I followed up by email, the same scenario, robotic copy and paste reply’s, 0 help.
It is not even a big amount, it is just the principle of it at this stage. I would like this issue resolved as I have had it. I am an avid player and when I do on the off chance win, I would at least like to get my cash.
(To be fair after a little back and forth it has arrived to my account within a day, therefore I’ll change my review)
Reply from casiny.com2026-01-13
Thank you for your review, Cian. We are sorry for the frustration you experienced and for the way your enquiries were handled.
We have reviewed the withdrawal activity linked to your feedback and can see that the most recent requests have gone through successfully. Some earlier attempts were missing the required withdrawal details, which meant they could not be actioned.
We are also looking into the support interactions you mentioned, as we do not want responses to feel generic or unhelpful. If you need any further assistance with withdrawals, please reach out via live chat or email [email protected]
and we will help.
Casiny Team
Honestly after seeing so much good feedback i decided to give it a go and let me tell you with only $50 deposit i had withdraw over $1000's with only a month of playing, Its fun and safe and a chat team who are willing to help you thru your rookie errors i would highly recommend it to anyone who has a midnight craving of the pokies lol
Reply from casiny.com2026-01-09
Thank you for the awesome review, Lani!
We are really happy to hear you felt safe on Casiny, had a great time playing, and that the chat team was able to help along the way. We appreciate the recommendation and hope you continue enjoying the games.
Casiny Team
J
Joel Moore · 1 review · Experienced 2026-01-07 ·
★★★★★
40 odd spins at $2 a spin without a…
40 odd spins at $2 a spin without a single pay, not even 10cents. Around the 45 spin mark ($90 down) i won $5. I rate luckyhills way above casiny.
Reply from casiny.com2026-01-07
Thanks for your feedback, Joel. We are sorry to hear your session felt rough. Outcomes on slots are random on every spin and results can vary a lot from session to session, so a short run can feel especially unlucky at times.
If you need a hand with anything, please reach out via live chat or email [email protected]
Casiny Team
h
hosko hosko · 1 review · Experienced 2026-01-02 ·
★★★★★
It should have been a 5 star review
Have enjoyed all the games I have played. Small amounts were paid out within a hour, then I hit $400, $400, and a $1652. Took 4 days back and forth with customer support to finally get verified. Then told will be escalated to finance team and will hear back with a email from finance when it will be paid. But yet nothing. Little disappointing to have this happen as the casino is really fun. Hopefully they can fix this up asap and I will continue to play their games
Reply from casiny.com2026-01-08
Thank you for taking the time to leave a review. We are glad to hear you have enjoyed the games, and we are sorry the follow up around your verification and withdrawal has been disappointing.
We requested further information on Trustpilot so we could review your case properly, however we did not hear back within the set response window. If you still need assistance, please reach out via live chat or email [email protected] and our team will help you from there.
Casiny Team
A
Anonymous · 1 review · Experienced 2025-12-31 ·
★★★★★
Absolutely appalling casino
Absolutely appalling casino. Before I ever deposited money I made sure my account was verified the 3 times I’ve withdrawn only smaller amounts have taken about 12 hours to process but I just won a higher amount and was asked to re verify my account which I done almost immediately it’s now been 4 days and still nothing. The documents I uploaded still havnt been looked at and my withdrawal is still pending and it’s been 4 days. Everytime I email and ask them what’s happening they tell me they are having a high demand of verifications but let’s face is 4 days and still not even a slight update is crazy! I spent thousands and thousands of dollars on this casino and the one time I withdraw a high amount they ain’t responding or doing anything to process the payment. As of today I’ll be posting on my TikTok account that has 15.4 million followers warning everyone not to use this casino if they ever come across it because its absolutely unfair that they can do this.
Reply from casiny.com2026-01-08
Thank you for your review. We are sorry to hear about the delay with your verification and withdrawal.
We did request additional details through Trustpilot so we could locate your account and review the situation, but we did not receive a reply within the available time frame. If you would still like us to look into this, please reach out via live chat or email [email protected] with your account details so our team can assist you.
Casiny Team
Thanks for the review, Todd!
We are happy to hear you found Casiny easy to use. If there is anything we can do to make your experience even better, feel free to reach out anytime via live chat or email [email protected]
Casiny Team
M
Matthew Silva · 1 review · Experienced 2025-12-31 ·
★★★★★
Verification and withdrawal times
Newly registered. Iv deposited successfully and player a few slots with no issues. Im now currently in the process of KYC verification and have a pending withdraw. This will be a good test to see how fast, Hassel free this whole process is. I used crypto which should be the fastest way to deposit and withdraw. Hoping this not to drag out. I will edit my review and stars once I have a outcome!
**Update**
Verification was fairly simple and was approved within a few hours. withdrawal though is still in "pending" status after over 12 hours which is kind of discomforting... I have reached out to support multiple times and they tell me "sorry our hands are tied. It's being handled by another relevant, all we can do is follow up"
Heads up Casiny! If you can fast track you withdrawal process similar to how your deposit process is (go figure🥴) you would have the same customers depositing again faster!
Reply from casiny.com2026-01-06
Thanks for the update, Matthew.
We can see your KYC verification has been approved, and only proof of payment is still needed to complete the process. We have already flagged your pending withdrawal with the relevant team so it can be reviewed as soon as possible.
If you need any help providing the remaining document, please reach out via live chat or email [email protected]
Casiny Team
m
mick · 4 reviews · Experienced 2025-12-25 ·
★★★★★
Scammers. They will with hold your winnings and delay withdrawal for as long as possible
They have placed my account on a "Take a break" for 1 month without confirming with me i wanted to do that.
I have 2k balance in my account and i have been waiting 11 days for them to withdraw those funds as i cannot access it any other way.
Just keep getting told they are waiting for the relevant department to update them.
I have had to contact their gaming license authority just to help me in getting a resolution as they dont want to pay out my remaining balance since they locked my account without my consent.
DO NOT USE THIS CASINO. BUNCH OF SCAMMERS HOPING YOU WILL JUST GIVE UP AND LET THEM KEEP THE MONEY YOU TRY WITHDRAW.
**Update** withdrawal received however only after Tobique Gaming License Advisory Group got involved, still would not recommend gaming here.
Reply from casiny.com2026-01-06
Thanks for taking the time to share this, Mick.
We have reviewed your account and can confirm the one month Take a Break was applied following your request in chat. We can also confirm your pending withdrawals were manually processed earlier today, and our team is checking the full withdrawal history to make sure everything is fully resolved.
If you still have any concerns, please reach out via live chat or email [email protected] and we will be happy to help further.
Casiny Team
Thanks for taking a moment to leave a review, James!
It is great to hear you find the team helpful and easy to chat with.
If you ever need a hand with anything on your account, you can reach us any time on live chat or by email at [email protected]
Casiny Team
M
Matt · 1 review · Experienced 2025-12-05 ·
★★★★★
Rock and a hard place. Haha
Casiny has been a great platform! Iv had lots of fun but unfortunately recently instead of cash withdrawl I have tried crypto withdrawl which has now been pending for over 72hrs and when questioning support im just constantly told they are looking into it...
I have cashed out in the past and never had a issue so am not worried I will not receive my funds just disappointed in the time frame to process a crypto withdrawl. Otherwise great casino
Reply from casiny.com2025-12-12
Matt, thanks for sharing this
Really good to hear you have enjoyed Casiny overall and that your previous cashouts went smoothly, but we are sorry your recent crypto withdrawal has taken longer than you expected. Crypto payments can sometimes need extra checks, and we tried to contact you through Trustpilot for a few more account details so we could look into this properly but did not hear back within the time frame.
If you are still waiting or would like us to review the transaction, please get in touch with our support team on live chat or by email at [email protected]
Casiny Team
Great casino, sometimes you feel as if providers pay terrible compared to others but then you get a good win and you’re back to loving them.
Customer service is top notch.
VIP program is really well run. My VIP manager Dan goes over and above to look after me. Nearly everyday he works we talk . I refer anyone that is interested to these guys.
Reply from casiny.com2025-12-04
Cammc, really appreciate you taking the time to write this and for the kind words about Casiny.
It is great to hear you are enjoying the games, find our customer service top notch and that the VIP program is working well for you. A special thanks for the shout out to Dan, we will make sure your feedback reaches him
Casiny Team
Great casino they just need more rewards for thier VIP members
Reply from casiny.com2025-11-25
Thanks for taking the time to leave a review, Geoff. Great to hear you enjoy playing at Casiny and we appreciate your suggestion about more rewards for VIP members. Our team are always looking at how we can improve our offers, so your feedback is helpful. If you have any other ideas, you can reach our support team on live chat or at [email protected]
Casiny Team
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Spinsmick · 4 reviews · Experienced 2025-11-19 ·
★★★★★
Don’t use this casino
Don’t use this casino . They will take your money till you have a win then make it impossible to be verified. Bad customer support as they just repeat themselves over and over. Stay away.
Reply from casiny.com2025-11-24
Hi Spinsmick,
Thank you for your review. We are sorry that the withdrawal and verification process has left you feeling this way. We reached out asking for a few more details so we could look into your case further, but we have not had a response yet, which means we have not been able to move things forward. If you would like us to take another look, please contact our support team via live chat on the site or email [email protected]
Casiny Team
It’s not to bad, fast pay out and better than all these other casino sites.
Reply from casiny.com2025-11-20
Thank you for taking the time to leave a review, Emma!
It is great to hear your payouts have been fast and that you find Casiny better than other casino sites. If you ever have any questions or need help, you can reach our support team through the site
Casiny Team
