Cerebrum

This is a scam company

This is a scam company. Do not leave any information there under any circumstances. In just over a year, they scammed me out of more than 40,000 yuan. Every deduction was made without notice or receipt. They are an openly fraudulent company. Remember not to leave any information.

Charged for a subscription I didn’t order

I have been charged for a subscription that I did not sign up for and cancelled in June of 2025. New charges started recurring in January-April for $31.97/mo for a total of $127.88 that must be refunded. I contacted Cerebrum IQ and since, after corresponding with a “David” and getting the same response month after month, I still have not received a refund. This company is a scam. I am pursuing legal action for this and the chargeback fees and reporting this further.

​SCAM ALERT: Deceptive tactics and unauthorized charges!

Stay as far away from Myiq as possible! This site is a complete fraud. They use deceptive marketing to lure you in and then charge your card nearly 800 CZK without any clear authorization or providing any real service. ​It’s a classic "dark pattern" scam designed to trap you into a subscription or a one-time fee you never agreed to. There is no customer support to speak of, and getting your money back is nearly impossible through their platform. ​If you have already been scammed, contact your bank immediately to block your card and request a chargeback. Do not trust their "terms and conditions" – they are thieves. 1/5 stars is still too much for this criminal operation. I have already received an email from your support (David) claiming the refund was 'processed'. Now you are asking for my details again. This is inconsistent. I will not provide any sensitive financial data. Just refund the transaction linked to my email/Google Pay account immediately

This is just a scam to take your money

'I was charged without my consent!!!!

'I was charged without my consent!!!!! Then they wanted another 14 dollars to send them a registered letter. IF I could give them a negative 15 star review, I would. Crooks!

Insightful and Engaging Cognitive Test

I tried Cerebrum’s assessment from the U.S., and it was both fun and informative. The 30 questions were challenging but engaging, and the results gave me real insight into my strengths. The personalized certificate was a nice touch too!

I filled out the trial test

I filled out the trial test, and I was charged for the test. Who doesn't want to know their IQ 48 years after college? And all was well. Oh, by the way, "I am a genius!" NOT. I got a charge on January 20th for 24.99. Oops, my fault, I didn't cancel. I made a request to cancel, and was charged again on the 17th of February. I emailed to let them know I had cancelled, and on March 16th, another charge. Very irritated I called............ now again this month on the 13th April, I am charged. $74.97 later, I am still being charged for a subscription I cancelled in January. Beware, the greatest genius is the one who doesn't get trapped in the Cerebrum IQ circle.

Cerebrum IQ IS A SCAM!!!!!

Cerebrum IQ IS A SCAM!!!!! Also MyIQ.com (Dan Obegi) DO NOT SEND MONEY OR BUY ANYTHING!!! #Reddit #Scams #MyIQ

This company is a scam

Absolutely awful company. Signed up for a free trial once and they began to take money put of my account non stop. I changed my card number just cause of this and they managed to find my new number and continue to charge me. Ive asked for a refund and nothing, Ive lost almost $200 to them and as a teenager that's a lot of f****ing money. Ive posted about this scam on Reddit and all other platforms. DONT TRUST THEM

Bait and switch unethical billing

I signed up for a one time test and have been charged $19.99 for months without my knowledge. This has been raised with Apple Card's fraud department who is also investigating this. It is unfortunate because the product could have a lot of benefit, but this bait and switch is unethical and fighting it is time consuming.

DO NOT TRUST THIS COMPANY!

I agreed to pay $1 for an IQ test and NOTHING ELSE. Definitely no terms and conditions agreed to or any fine print, the cheap IQ test is just a fraudulent way for this company to get your CC number and then charge you without your knowledge thereafter until you find out. I have been charged $29.99 per month for at least six consecutive months now, unwillingly. There is no way to cancel the monthly payments through the company's website. This is seriously wrong on so many levels.

These guys have been robbing me each…

These guys have been robbing me each month for god knows how long I can’t get an answer they refuse to show me where I asked for this and they are taking 32 a month out it’s massive scam and all the responses are AI all the same .. they won’t tell me What it’s for and refuse to do refund then despite saying they cancelled my whatever I would call this ? They said it’s cancelled then tried today to take money out I’m speaking to Afterpay but after reading all these I’m going straight to the police . Scammers

I have been trying to cancel this…

I have been trying to cancel this account since May 2025. The website account link leads to an unloadable page as does their cancellation link. The phone number is a scam as well. They have been charging my card $9.99 a week since May 4, 2025. I am now filing a complaint with my bank and disputing that way because I can't get any other response.

Payment scam

I originally paid €0.99 for an IQ test, and at no point was it clearly stated that I would be automatically enrolled in a €29.99 subscription after 7 days. This information was either not visible or was presented in a misleading manner. Presenting such a charge in small print and hiding it within the terms and conditions is misleading and unacceptable, and does not give the right to charge me without clear and transparent consent.

Money taken without authorization

I have not signed up to this subscription and yet they have taken £430 and refuse to give it back. They admit this is a subscription flagged as “unauthorised” and yet they refuse to refund. Here’s the emails… Avoid at all costs C From: Clive Elliott Sent: 10 April 2026 15:29 To: 'Support Team from Cerebrum IQ' Subject: RE: Subscription fees You are saying – “our policy does not allow refunds for any charges once a subscription is active, including cases flagged as unauthorized”. That literally means you allow yourselves to take money without permission and not give it back when asked. You are also saying – “We must adhere to this no refund policy strictly, and I’m unable to assist with reversing the charges.” I have screenshot and sent you the message from Trustpilot explaining that you will refund someone who is in exactly the same situation as me. I’d like my money back please. Clive From: Support Team from Cerebrum IQ Sent: 10 April 2026 13:31 To: Clive Elliott Subject: Re: Subscription fees Hi Clive, I understand how concerning this is for you. As your subscription has already been cancelled and you have access until April 15, please note that our policy does not allow refunds for any charges once a subscription is active, including cases flagged as unauthorized. We must adhere to this no refund policy strictly, and I’m unable to assist with reversing the charges. If you need any help with your subscription settings or further assistance, please feel free to ask. Best regards, David Cerebrum IQ Customer Success Team From: Clive Elliott Sent: 10 April 2026 13:22 To: 'Support Team from Cerebrum IQ' Subject: RE: Subscription fees It’s not that I feel they were unauthorized, they were unauthorized. I did not sign up to £9.99 every week coming out of my account. That is why I would like a refund. You can help me achieve this. See below for a copy of your latest exchange on Trustpilot: Clive hours ago Be careful, ridiculous stealth charges! Be careful your charged .99p to try it, then automatically £9.99/week from then onwards regardless if you ever use it again, daylight robbery, a ridiculous price and a complete con, avoid and do not use. Useful Share Reply from Cerebrum 15 hours ago Dear Will, We’ve sent a request via TrustPilot to identify you in our system. Once you provide your details, we’ll promptly process your refund within a few hours, as it has already been approved. Here's your reference number WILL594151 as it will allow us to quickly identify your account and ensure this is handled promptly. Thank you! Cerebrum IQ Team From: Support Team from Cerebrum IQ Sent: 10 April 2026 13:11 To: Clive Elliott Subject: Re: Subscription fees Hi Clive, Thanks for your message. I understand you feel the charges were unauthorized. As I mentioned earlier, your subscription has been scheduled for cancellation, and you'll keep access until April 15, 2026. Unfortunately, we have a firm no refund policy, and we cannot assist with refund requests, even in cases of disputed charges. Please let me know if you have other questions or need help managing your subscription. Best regards, David Cerebrum IQ Customer Success Team From: Clive Elliott Sent: 10 April 2026 13:05 To: 'Support Team from Cerebrum IQ' Subject: RE: Subscription fees Thanks for the prompt reply. My point is that I have not signed up to this subscription, so the £9.99 should not have been taken each week. So a refund would be appropriate. Thank you Clive From: Support Team from Cerebrum IQ Sent: 10 April 2026 13:02 To: Clive Elliott Subject: Re: Subscription fees Hi Clive, I understand your concern regarding the weekly charges. Your subscription has been scheduled for cancellation, and you will maintain access until April 15, 2026. However, please note that according to our policy, all purchases are non-refundable, and we cannot provide a refund for the subscription fees charged. If you have any other questions or need further assistance with managing your subscription, I’m here to help. Best regards, David Cerebrum IQ Customer Success Team From: Clive Elliott Sent: 10 April 2026 13:01 To: cerebrumiq.com Subject: Subscription fees I have just noted that you’ve been taking a £9.99 subscription fee from my bank each week since June last year. As I have not signed up to such a payment, can you please refund the full amount which now amounts to £430.57p. Thank you Clive Elliott

It’s a scam

It’s a scam. Simple as that. My experience was: They held back results from test and offered a low “one time” charge of £0.99 for one month subscription. I agreed but was then charged £40. They blindside you with terms and conditions after you subscribed, such as: advance payments of subscription. Unsubscribing is impossible through them. You can’t. They also saturate their digital presence with bots to up positive reviews and remove all negative feedback… I was lucky enough to get help from my bank and get my money back and block their access. I also reported them to the government for fraud. It’s a complete scam. Hopefully they will get what’s coming to them.

They keep taking $ out of your account…

They keep taking $ out of your account after you cancel subscription. I cancelled in just a few minutes and by now they’ve taken over $100 from my account while claiming they had done a refund. They haven’t done a single refund. They’re thieving scammers, pure and simple.

Be careful, ridiculous stealth charges!

Edited Full refund now given . Be careful your charged .99p to try it, then automatically £9.99/week from then onwards regardless if you ever use it again, daylight robbery, a ridiculous price and a complete con, avoid and do not use.

Complete scam

Complete scam. Hidden subscription that does not allow you to cancel. Will report as a fraud.

Fell for take free IQ test then money…

Fell for take free IQ test then money starts coming out of my checking account monthly. Cancelled. Then money started coming out of my PayPal line of credit monthly. Asked for refund from PayPal and they gave refund then they came back and said my dispute not valid because I authorized monthly charges and am using Cerebrum services - I do not use their services and never authorized them to leech money first from my checking account and now my PayPal account. I can’t get it to stop either from Cerebrum or PayPal. Horrible experience - many days on phone and emails and no one will help -