Shipping issues. Site said you ship on Monday and Wednesday. Ordered early Wednesday before Thanksgiving hoping it would get to destination by Saturday. Received notice that it was shipped on Monday 11/29 but no tracking number. Emailed 2-3 times, finally got reply that it would be shipped on Monday 12/5 with tracking number.
Reply from cheeselovershop.com2022-12-06Hi Connie - thank you for taking the time to write a review and sharing your less than satisfactory experience. To bring some further explanations to your comments, we do not necessarily ship the very same day, and with the peak of orders for Thanksgiving, by placing an order on the day prior Thanksgiving at noon - was impossible for us to ship. Additionally - we could not ship Wednesday because FedEx stop their activity for Thanksgiving and therefore prolong the transit time with the risk to get your perishable products in less than optimal conditions. None of our packages are delivered on Saturday. Where I completely feel for you and truly understand your disappointment is linked to the extra delay. As explained in my previous email, you order was prepared to go out on 11/29 but with a shift of workers, it was left on the side accidentally because it was marked as "shipped". This is the first time this happens to us, and we own the mistake and have put plan in places so this does not happen again. Finally, we are also hurt by the lack of labor and response time to emails can sometimes be sporadic, combined with Holidays, sickness and so forth - we can only ask for a bit of indulgence. Wishing you and yours a great Holiday Season
