CHINASQUAD

Thank you so much for sharing your experience 😊 We’re thrilled to hear that you found the exact 1JINN STUDIO balloon pants you were looking for — especially after discovering them in Chengdu! We’re glad we could offer them at a fair price and help you add the black pair to your collection. Your support truly means a lot to us, and we hope you enjoy wearing them just as much.

Thank you so much for sharing your experience 🤍 We truly appreciate you taking the time to reassure other customers. As an international store, delivery can take some time, and we’re glad everything arrived safely within expectations. Your trust and support mean a lot to us, and we look forward to serving you again in the future.

Thank you so much for your kind review 🤍 We’re delighted to hear that you had a smooth experience communicating with us and that your order arrived quickly in the Netherlands. Your support truly means a lot to us, and we’re glad to know you would shop with us again. We look forward to serving you in the future!

We’re sincerely sorry for this mistake and the frustration it caused. Receiving the wrong item — especially more than once — is unacceptable, and we fully understand why you’re upset. Please contact our customer service team with your order details, and we will prioritize handling your refund as quickly as possible. We are also reviewing our fulfillment process to prevent this from happening again. Thank you for bringing this to our attention, and we apologize again for the inconvenience.

We’re sorry for the inconvenience caused by the stock issues, shipping delays, and the communication experience. This is not the standard we aim to provide. We are actively improving our inventory management, logistics coordination, and customer communication to ensure a smoother and more personalized experience going forward. Thank you for sharing your feedback — it helps us improve our service.

We’re very sorry for the delay and the frustration this caused. As an international shipment, transit times can sometimes be longer than expected. At the same time, we acknowledge that inventory coordination and communication should have been handled better. We are actively strengthening our inventory management and internal processes to avoid similar situations in the future. Thank you for your feedback and understanding.

We’re sorry for the frustration and concern caused by the lack of tracking updates. As an international shipment, there can be a delay before tracking information becomes active, especially while the parcel is in transit between countries and before it reaches the local carrier. That said, we understand how important timely updates are. We sincerely apologize for the delayed communication and are working to improve both our shipping transparency and customer service response times. Thank you for sharing your feedback — it helps us improve our service.

Thank you for your understanding and feedback. We’re glad we were able to resolve the issue quickly, and we will continue to improve our service quality to provide a better experience for our customers.

We’re very sorry for the confusion and inconvenience caused by the tracking information. USPS is a domestic carrier within the United States. Tracking updates will only begin once the parcel arrives in the U.S. and is handed over to USPS, which can result in a period with no tracking activity shown. We understand how concerning this can be. We sincerely apologize for the experience and are continuously working to improve our logistics transparency and overall service quality. Thank you for your patience and understanding.

We’re truly sorry for the frustration and inconvenience caused by this experience, and we sincerely apologize for the lack of timely updates. In some cases, when an item becomes unavailable after an order is placed, we should have communicated more proactively. We understand your concerns, and this is not the level of transparency or service we aim to provide. If you encounter any issues in the future, please contact our customer service team as soon as possible so we can address them promptly. At the same time, we are continuously improving our internal processes and communication to prevent situations like this from happening again. Thank you for sharing your feedback — it helps us improve our service.

Thank you so much for your detailed and thoughtful review 🤍 We’re happy to hear that your order arrived quickly and that the items matched the descriptions, fit well, and met your expectations in terms of quality. We truly appreciate you taking the time to leave item-specific reviews as well — your feedback is incredibly valuable to us and to other customers. We look forward to serving you again soon.

We’re very sorry for the inconvenience and frustration caused by the return process, and we appreciate you sharing your experience. For international orders, especially returns from the UK to the US, the process can unfortunately be more complex and slower due to logistics and customs procedures. That said, we understand how important a smooth return experience is. To improve this, we have recently introduced a self-service return system, allowing customers to submit and manage return requests more easily and efficiently. Our team is also working on improving response times. Thank you for your patience and feedback — it helps us continue to improve our service.

We’re sorry for the inconvenience and any frustration caused by the delayed response. We are continuously working to improve our customer service response time and strengthening team training to better support our customers. Thank you for your feedback and understanding.

Thank you so much for your lovely review 🤍 We’re thrilled to hear that you’re happy with the fit, shipping, and our customer service — especially all the way from Australia! Your support truly means a lot to us, and we’re so glad to know you had a smooth shopping experience. We look forward to welcoming you back again very soon.

We’re sorry for the inconvenience and any frustration this may have caused. Our customer service team reviews all messages and will respond as soon as possible. Thank you for your patience and understanding.

We agree — 10/10 too! 😄 Thank you so much for your recommendation and support. It truly means a lot to us!

We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. As an international retailer, our standard shipping option is designed to be more affordable, which can result in longer transit times. That said, missing items and delayed responses are not the experience we want for any of our customers, and we take your feedback very seriously. To better serve customers who need faster delivery, we have now introduced DHL Express, which delivers worldwide within 2–4 business days. If you require urgent shipping in the future, our customer service team would be happy to assist you with this option. Thank you for sharing your experience — your feedback helps us improve our service.

Thank you for taking the time to share your experience 🤍 We’re truly sorry that your item arrived damaged, but we’re very glad to hear that our customer support team was able to assist you promptly and resolve the issue. Your understanding and cooperation mean a lot to us. We always strive to take responsibility and make things right when unexpected issues occur. Thank you again for your trust and support — we hope to serve you better again in the future.

We’re very sorry for the inconvenience and for the delay in responding to your message. Please contact our customer service team directly with your order details, and they will make sure this is handled as quickly as possible. Thank you for your patience and understanding — we truly appreciate your trust, and we’ll do our best to resolve this for you.