Circle Medical (circlemedical.com) has a 3.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 36% give 1 star; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
The ability to get an appointment when i need it instead of having to wait weeks or even months for a spot to open up at my local physicians office is so underrated.
Hi, thank you for taking the time to share your experience.
Nicole is extremely caring, focused, and quite frankly she listens… I enjoy our calls and feel she is genuinely interested in my health and well-being.
Hi Raymond, thank you for your kind words!
This team originally diagnosed me with adhd. They are the ones who originally prescribed me adderall. Now tell me why, a few years later, when I don’t have an established PCP after moving, I make another appointment for a bridge Rx- on the same other medications I was before, and al of a sudden they “don’t feel comfortable” prescribing that medication. ADDITIONALLY they referred me to Grow Therapy - who Paired me with a person who COULDNT EVEN WRITE FOR THAT RX! THEN they barrage me with emails and calls to reschedule - I communicated to them what the issue was and they sent me to ANOTHER PERSON WHO CANT PERSCRIBE MY RX! STOP taking my co pay - it’s just cruel and tone deaf at this point to pass around the responsibility of actually giving me medication I need. To keep my job. To stay healthy. To work through PTSD. WHY WONT YOU HELP ME?
Hi Hannah, thank you for taking the time to bring this to our attention. We are truly sorry to hear about your experience. As a general rule, all medical assessments and treatment plans are determined at the provider’s clinical discretion, which can change over time based on medical guidelines, state regulations, or individual patient circumstances. Please reach out to us through our HIPAA-secured chat so that we can look into this and better assist you. Thank you.
The NP that is taking care of my medical needs is great and has been very helpful in my health journey.
Hi John, thank you for taking the time to leave this review!
My experience has been great because Ms. Gussie Assam is always kind, patient, and very supportive. She explains everything clearly, takes my concerns seriously, and makes me feel understood and well cared for. I truly appreciate her professionalism and the warm, helpful atmosphere.
Hi Sofia, thank you for your kind words!
Ryan Cheng was knowledgeable, friendly and efficient. A thoroughly pleasant experience.
Hi Dale, we're happy to hear you had a good experience. Thank you for sharing!
Dr. Julie has been more than helpful explaining all of the steps to being diagnosed with adhd and educating me on the prescriptions.
Hi Emma, thank you for your kind words!
It’s very convenient and user friendly! There’s many options for providers and time slots! For me I prefer a female provider and feel I was extremely blessed to have found Jennifer Diaz, NP She is very easy to talk to and seems as though she really enjoys her job!!!
Hi Ry, thank you for your kind words!
Jarrod was awesome. He was empathetic and knowledgeable. He walked me through the steps for my sleep study and put me at ease with the process. Having an at home test is something I’ve never experienced before although I’m very optimistic.
Hi Brian, thank you so much for your kind words! We're happy to hear that you had a good experience and that the process was smooth.
I had an excellent visit with Michael Elkins, PA. He referred me to the provider I needed and the fee was almost completely covered by my PPO. Elkins was patient, listened to everything I had to say, extremely responsive, and also followed up with me afterward. When there was an issue with the referral, Circle followed up with me multiple times until everything was resolved.
Hi Nicolina, thank you for taking the time to leave this review. We're glad to hear you had a good experience!
Great first experience. Very thorough and personable.
Thank you for sharing your experience!
Got a quick appt. Doctor was on time. She asked all the right questions. I got my prescription after the 3rd appt.
Hello Sandra, thank you for taking the time to share your experience with us!
Very knowledgeable, took his time to explain and listen to me.
Hi, we're glad to hear that you had a good experience with your provider. Thank you for sharing your experience!
Jessica Really listened to my concerns and made me feel heard.
Hello! Thank you for sharing your experience.
Spectacular first impression. Argelia Archuletta, NP Made me feel full confident and comfortable with the initial visit and moving forward. Thank you to people like Argelia and I am looking forward to working with her moving forward for treatment.
Hi, thank you for sharing your experience! We’re happy to hear that you had a wonderful experience with your provider.
Scheduling an appointment was quite simple through their app, as well as, uploading medical history documents. My appointment was exactly on time via zoom, and I was met with great bedside manner and thorough questions about my visit. I felt the Doctor was invested in addressing all my concerns.
Hi JL, thank you so much for your kind words! We're happy to hear that you had a good experience.
The service is great and the communication is easy through the app. I have been using Circle for a year now. Decent integration with my insurance. Easy to ask questions through the app. The Doctors I have had are knowledgeable and friendly. The biggest issues are Doctors cancelling appointments. Once you find a good Doctor then the cancelling is less of an issue. I will continue to use this Service in addition to my PCP because of the convenience.
Hi Joe, we really appreciate you taking the time to leave this feedback. We're glad to hear you've had a good experience with our providers and that the app has been convenient for you. We understand the frustration with appointment cancellations and we're actively working to make scheduling more consistent. We're happy to continue supporting your care!
I am writing to formally express my concern regarding Circle Medical’s handling of my account and access to essential care. I have been a patient for about a year. Initially, my experience was positive; however, recent billing practices have become unacceptable and pose serious risks to my health. Over the past three months, I have experienced financial hardship. Despite repeated requests, Circle Medical has refused to offer a reasonable payment plan and insists I pay $578 in full before scheduling any appointments. I am able to make small, regular payments, but the company has declined to accommodate this. Notably, Circle Medical’s own policy states: “However, in extenuating circumstances, arrangements may be made. For clarification, reach out to our team who will be happy to explain our policies further.” I have reached out multiple times, yet no arrangement has been offered. Additionally, the invoices I have received vary widely, with some charges up to $179, creating further confusion and financial burden. My insurance was dropped without notice, and I was previously charged $120 per visit, later increasing to $150, again without discussion or alternative solutions. Of critical concern is the disruption of my ADHD medication, which has been medically effective. Abruptly stopping this medication without a transitional plan is unsafe. Sudden discontinuation can have serious cognitive and physiological consequences. It is both unethical and unprofessional to deny care solely due to inability to pay in full. I request this matter be escalated to a supervisory level immediately and that a reasonable payment plan be provided so I can continue my prescribed treatment without interruption.
Hi Zach, Thank you for reaching out and for taking the time to share your concerns. I completely understand how frustrating and stressful this situation must feel, especially given its impact on your care. I’ve shared the details of your message with our team so we can review your case thoroughly. We take these matters seriously and want to ensure we’re providing you with clear information and appropriate support. We appreciate your patience as we look into this further. Please don't hesitate to reach out through our HIPAA-secured chat with further details or questions.
I had a 95% negative experience with Circle Medical. Regarding practitioners, Dr Elisa E. Horta after an online appointment sent me to a physical CM office for bloodwork. But Lynne Beach, the NP I saw there said that's not how it works so I would have to start over. Lynne Beach made an inappropriate offensive comment after asking my alcohol consumption: when I said I don't drink she said "You're a cheap date!" Regarding administrative staff, on 6 different occasions I asked various questions on how to navigate the CM system to make an appointment and other normal tasks, and got 6 different and conflicting answers. I have since left CM. How could I ever put my confidence in that institution for anything important like surgery or medical advice, when in my experience it's clear that CM is run poorly?
Hi there, thank you for taking the time to share your review. Your feedback is very important to us and we take all patient concerns seriously to ensure that we are continually improving and providing the best possible patient experience. We're sorry to hear that your experience has not been a positive one so far. We would like to look into this further to better understand what happened and determine any potential steps we can take to improve for next time. If you are able, please reach out to us via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. We would be happy to document your feedback in greater detail and assist with anything else you may need.
Super easy to talk to provider and get same day appointments. Highly impressed.
Hi Sherri, thank you for sharing your experience!
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