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Beauty & Well-being

Colourpop

200 reviews

4.4200 reviews
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About Colourpop

Data updated
Website
colourpop.com
Category
Beauty & Well-being
Location
United States · Los Angeles , CA
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
0% (0/28)
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Is Colourpop legit?

Colourpop (colourpop.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.

What people say

Unable to place order, customer support unhelpful

I've been unable to place an order for a week. It keeps getting cancelled. I've tried different payment methods, different cards, everything I could think of. Customer support has been unhelpful. I'm deeply disappointed as I've been looking forward to get something nice for my birthday.

My First Order and I’m Officially Hooked!

As a first-time shopper, I’ve heard the hype about ColourPop for years, but I finally decided to see if it lived up to the reputation. After receiving my first haul, I can confidently say I’m never going back to overpriced department store brands!

Colourpop Custom service is top notch

Colourpop Customer service is top notch My pallets was in my mail box and I hadn't gotten it when there Customer service reached out asking how I like the product I told them I hadn't received it, they come back with all the tracking information without even being asked I went and grabbed it and when I say the color is amazing I mean its right up there with their customer service Great product great service I wish all companies worked like this

NO THRUST ON THEIR PRICING

If you sign up, they send you a coupon code that actually makes you pay more. But you would be under the impression of paying less. So if you don't use the coupon code, they give you pay less. And that's not all, if you continue to check out as a guest, you would pay even less. TRY IT YOURSELF.

Hits and misses priced reasonably

Bought a variety of things over a couple months, some big hits some just decent- highlights were their eyeshadow pallets and especially the creme to powder formula eyeshadow. Had some problems with their creme eyeliner packaging (the twist up not twisting up) as well as brushes. Brushes are decent but one has already broken after 6 months of not even once a week use (bristles no longer fastened in to the handle, happened all at once). But, it’s all pretty affordable compared to other things, so I can’t blame them too much and overall I would recommend a number of their products.

Okay

I like the products and their pricing is good, too. What I don't like is that they don't put the actual price one paid on the package, but the original price. That way, if there's a sale and you're ordering from Germany, you have to pay taxes for the full price and not the actual, reduced price that you paid. I've told them about the problem, but they don't seem to care.

Poor Customer Experience (no WOW factor)

I ordered a kit accidentally (not sure how I pushed or accepted the purchase). I would say that it was borderline deceptive. Anyway, I advised their support immediately, and they said to return the package. I actually refused the package, and USPS processed the "return to sender". The sender received the package on 11/18/25, and never once has support followed up or has the company processed the refund. This has led to a chargeback dispute (which will cost the company money with their processor).

BEST MAKEUP BRAND EVER

Colourpop is one of my top favorite brands that I have ever used for makeup. I have so many palettes, lippies, blushes and Super Shock Shadows that I can't even count. I am also obsessed with the Jelly Much Shadows. Also obsessed with their Gel Eyeliners. They have so many colors to pick from. If it was up to me and I had all the money in the world, I would buy everything that they have. Well, all of the palettes, SSS, Eyeliners, Matte Liquid Lipsticks, Jelly Much Shadows and Blushes. I so wish I was on their PR List. That would be my ULTIMATE DREAM!!!!!!!!!