ConnecTen Internet

Always answers the phone quickly

Always answers the phone quickly. 98%of the time. Service has been good generally with only a few hiccups.

I have never seen a company so willing…

I have never seen a company so willing to help a customer with product information and time spent on answering questions. Tyler Long Has been amazing every time I consult with him on questions about products. Usually I don’t have any questions because he is so thorough in his presentations and questions and answers calls. I have also never had a question that the customer service team couldn’t answer or help me with. They are always there, happy to help and are live human beings that, sorry, speak good English

Ten in My Book

Whenever I have a problem, which is very rare, ConnectTen is there to make adjustments. A simple email, and I receive prompt, responsive, and courteous service.

Always great service and fast response

Always great service and fast response. Any of the staff is quick to help and very knowledgable - Jasper, Rochelle and yes, Tyler - all experts that care about the customer and the service provided to us.

Great connection

Lve your product. Great customer service always available to help.

Fast shipping

The Best in Customer Service

In this day and age, it is indeed refreshing to do business with a company that is so responsive to customer needs and inquiries. Tyler and Angel are the very best in customer service. Connecten Internet has no problem with customer suspension of services for the months whenever you aren't using your RV. I seriously doubt that you will find this elsewhere. I highly recommend them.

We have been very happy with Connecten…

We have been very happy with Connecten and have used them for the past 2 years of traveling full time. I sometimes need to contact them to "reboot" our router when we travel to a new campground, but I have contacted them through the chat feature on the website and have always gotten a quick response and a cheerful consultant to assist me. Jasper assisted today and he was awesome! On our last stop we were told that the campground had absolutly NO internet, so on our first night we tried and tried but could not connect at all. I chatted with Areeba the next day and she confirmed that we were in an area where internet was pretty much non-existant. Well, whatever she did worked because we had decent internet from that day for our total stay! I always promote Connecten when someone on Facebook is looking for a service other than Starlink. We are happy campers! Thanks Connecten!

I've never had a company call me so…

I've never had a company call me so many times throughout the year to check if everything is going well and fill me in on all the things I might have missed out on because I'm so busy on a daily basis so I just wanted to take a minute and thank connect 10

Tracy answered all my questions in a…

Tracy answered all my questions in a prompt and efficient manner. It was a pleasure to work with someone who was patient and knew their job

I was having poor network speed with…

I was having poor network speed with the network my router was set to but Tracy was quick to answer my chat and got it switched to a different network. Now it's lighting fast!

Done a live chat with Angel

Done a live chat with Angel. Service was running slow. We had consumed all of our plan data. Angel was able to upgrade us to the next plan in minutes and had up surfing the net again.

Jessie got me hooked up to a great…

Jessie got me hooked up to a great signal in a remote part of Door Peninsula, Wisconsin! Thank you!

Avoid This Service!!

I’ll start with this first. According to my experience over a 2 month period, this service has been spotty, unreliable and extremely frustrating. Over the last 2 weeks I’ve been back home in my driveway in my RV and Verizon, T-Mobile and AT&T all have very good signals here. Yet Connected can’t seem to stay connected. It works for a couple hours then it doesn’t. I call customer service, an hour later it works and then the next day it’s the same thing again. Completely unreliable for someone that uses internet for work. I spent more time on the phone with Connecten than actually being connected to the internet. Keep in mind that I have their highest tier service at $120/month and spent over $400 to get the service and their router. Last night, the service was out again (as it usually was around 6-7pm) and after speaking with someone at Connecten I was told that there is some major issue that they are trying to resolve. I let it go until the morning, thinking they will solve the problem by then. Nope, it is still not working. After calling Connecten and speaking to „Jasper”, he wasn’t thrilled with my frustration and simply hung up on me. Great customer service Jasper! Please stay away from this company, it is great when it works but much of the time it doesn’t’t and you’ll spend a lot of time being frustrated and calling the company. Now I’m convinced that most, if not all of those glowing 5 star reviews for them were paid sponsorships. Read the negative reviews and you’ll see that they all have the same issues. This company is a disaster.

Jasper was a great help

Jasper was a great help. He rebooted our modem, and we were up and running in a half hour.

We have used Connecten for years on the…

We have used Connecten for years on the road in our RV, its always been a great service and their Chat Reps are amazing especially Angel!

I love Connecten

I love Connecten! I have been using it for almost 1 year and travel full time. When I get to a new area,I call the service number and their helpful agent scans my router for the best service. No hassle! I have spoken to Angel several times, she is knowledgeable and polite! Thanks for all your help!

I live in my RV and needed reliable…

I live in my RV and needed reliable internet. ConnecTen has been everything I need. Fast internet for streaming and downloading. Ability to change carriers was a game changer.

ConnecTen and Tyler make it easy

ConnecTen and Tyler are so easy to work with. We have had our service now for a year and having the various cell data services available is huge. When I talk to Tyler about anything we need it's like dealing with your family..in a GOOD way!

5G modem does not auto connect to the strongest provider.

I understood that the 5G modem would automatically search the major 5G providers and connect to the one with the strongest signal. It doesn’t. Unless, I’ve missed, there seems to be no way for me to initiate another search. I have to call support and wait approximately 30 minutes for support to reset it. Most of the time, any of the 3 majors will probably work. Ok for traveling in the interstate. When we stop is when we need the automatic connect feature.