Simon was extremely helpfull
My order was missing stuff and some bottles were broken. Simon was extremely helpfull and replaced the missing items and shipped them the same day. Thank you Simon!!
Cork & Mash (corkandmash.com) has a 3.4 out of 5 rating on OK.one, based on 55 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 35% give 1 star; The business has replied to 5% of negative reviews. Last updated 2026-08-10.
My order was missing stuff and some bottles were broken. Simon was extremely helpfull and replaced the missing items and shipped them the same day. Thank you Simon!!
I ordered one item on April 2, the "gift" was finally received on April 21st.
Hi Keith, We’re sorry to see this review. After looking into your order, it was actually cancelled and fully refunded, which is why nothing was delivered. We certainly wouldn’t expect a shipment to arrive on an order that was not processed or fulfilled. If there’s something we missed or if you’re referring to a different issue, we’re always happy to take another look. Otherwise, we’d appreciate you updating your review to reflect the fact that no active order remained outstanding. Best, Cork & Mash Concierge
Thank you! Got my weller and a bonus gift of margarita!
Hi Kent, Thank you for the kind words, we appreciate it. Glad your Weller arrived safely and that you enjoyed the margarita on us. We like to add a little something extra when we can. Enjoy, and we look forward to your next order. Cork & Mash Concierge
Order came with a little extra item. Everything was packaged great, and order was sent out promptly.
Hi Eddie, We appreciate you taking the time to share this. Glad everything arrived safely and that you enjoyed the little extra, it’s our way of saying thank you. We put a lot of care into packaging and turnaround times, so it’s great to hear that came through. Looking forward to your next order. Cork & Mash Concierge
Great customer service. My bottles was double wrapped received tracking information as soon as the items were shipped definitely will order again.
Hi Chantelle, Thank you for the kind words, we truly appreciate it. We take a lot of care in how every order is packed and communicated, so it’s great to hear everything arrived safely and that tracking kept you in the loop. Looking forward to your next order. Cork & Mash Concierge
I don’t have my order after placing it weeks ago. I have reviewed no response to 3 inquiries on a status of my order. Basically, your company and customer service STINK.
It was a shock. Obviously I didnt read the info. Spending $43 i expected something bigger than the size of a short glass. It was a thank you gift but boy is my face red.
Hi Janet, Thank you for your honest feedback, we appreciate you sharing it. We understand how the size could come as a surprise, especially when it’s intended as a gift. We do include size details on the product page, but we know it’s easy to miss and we’ll take this as a reminder to make that information even clearer. If there’s anything we can do to help make this right, feel free to reach out to our Concierge Team, we’re always happy to assist. Cork & Mash Concierge
I received what I ordered on time and at a good price. Cork and Mash must’ve been having a special promotion because I also received a free bottle of a pre-mixed margarita drink with my order. I told my brother in law about it and he received the same.
Hi Ron, Thank you for sharing this, we really appreciate it. Glad everything arrived on time and that you were able to take advantage of a great price. And yes, we like to surprise our customers with a little something extra whenever we can, happy to hear both you and your brother-in-law got to enjoy it. Looking forward to taking care of you again soon. Cork & Mash Concierge
[I am still waiting on the other bottle of alcohol to be shipped and delivered to me. After weeks of waiting I am thinking about canceling my order.] Well, an update on my review. I have the wrong information.But this company just personally called me and is fixing the situation.As we speak, which I really appreciate them doing, and the fact that they referred to me as Mr.Hebner versus how other companies refer to you in your first name, which is very disrespectful in my opinion, fortunately, this is this company was quite the opposite. And it was very politeful and respectful, and I really do appreciate that.
Hi Mr. Hebner, Thank you for taking the time to update your review, we truly appreciate it. We understand how frustrating delays can be, especially when you’re waiting on the final piece of an order. That’s exactly why we make it a priority to reach out directly and get things resolved as quickly as possible. We’re also glad to hear that our approach and level of respect stood out to you. That’s very intentional, and it’s how we believe every customer should be treated. We appreciate your patience and the opportunity to make this right, and we look forward to completing your order and taking care of you again in the future. Cork & Mash Concierge
Excellent customer service. 10/10
Hi Jessica, We really appreciate this, thank you. Earning a 10/10 means everything to us, we don’t take that lightly. We’re always focused on delivering a level of service that stands out, so it’s great to know we hit the mark for you. Looking forward to taking care of you again soon. Cork & Mash Concierge
Easy ordering experience and good updates on delivery. Package was well protected and delivered without issue. Would order from them again.
Hi Jeffrey, Thank you for sharing this, we really appreciate it. Glad the ordering process was smooth and that the updates kept you informed along the way. We put a lot of care into packaging and delivery, so it’s great to hear everything arrived without issue. We look forward to your next order. Cork & Mash Concierge
Just received my Fortaleza Blanco and Reposado from Cork & Mash, and I couldn’t be happier. Simon personally reached out once my order shipped, which made the entire transaction feel seamless and professional. Everything was delivered exactly as requested. Extremely satisfied with the service and overall experience!
Hi Christina, Thank you for taking the time to share this, it truly means a lot. We’re glad your Fortaleza Blanco and Reposado arrived exactly as expected and that the experience felt smooth from start to finish. We believe in staying hands-on and making sure every order is handled with care, so it’s great to hear that came through. We appreciate your support and look forward to taking care of you again. Cork & Mash Concierge
Hi Tad, We appreciate you coming back and sharing this. Glad we could deliver another smooth experience for you, that’s always the goal. Looking forward to the next one. Cork & Mash Concierge
55 reviews matching