Decent features, good service
I have been a long term user of Credit Repair Cloud. They made some changes recently that caused me to initially lose a large portion of my data; though they resolved it quickly and professionally. I still am not a huge fan of their decision to try and join the mass of on-line companies that sell merch and courses and offer a ton of add-ons in the form of subscription services (what I and the majority if their original users needed was an actual CRM)... I am going to stay out for the time being.
Hi Jenny, We greatly appreciate your patience and the opportunity to address your concerns about the recent platform changes. We understand that the adjustments, particularly regarding the memo section's accessibility, have not aligned with your expectations and have caused significant inconvenience. Our sincere apologies for any disruption this has caused in your operations. Upon a thorough review and your valuable feedback, it's become clear that the blending of the Memo and Notes features, intended to streamline and enhance functionality, instead led to confusion and the impression of lost data. This was never our intention, and we want to assure you that your data is secure and remains accessible. To clarify, the recent platform updates aimed to consolidate similar functions for greater utility, inadvertently obscured the distinct Memo section you relied on. Recognizing this oversight, our development team is implementing a temporary fix that will pin the original memo as a note, ensuring no crucial information is perceived as missing. Furthermore, we're exploring a more seamless integration of these features to maintain their utility without redundancy. This process involves converting old Memos into the new Notes format, a procedure we estimate will take about a month of backend script running. Rest assured, we're committed to a solution that preserves your data's integrity and enhances your user experience. Abraham and our support team remain ready to assist you further and will continue reaching out to ensure a smooth transition during these changes. Your trust and satisfaction are paramount to us, and we're dedicated to restoring both as we move forward. Thank you once more for your feedback. It plays a crucial role in our ongoing efforts to improve and meet your needs more effectively. We're here to support your business's success on our platform and look forward to making these adjustments a positive step in that direction. Best regards.