DaVinci Solutions (davincilock.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 55 of them were added in the last 12 months. Last updated 2026-08-10.
Although the system is new to us, we feel it has been very beneficial to our properties so far. It's very easy to use which makes it less challenging to learn.
Reply from DaVinci Solutions2025-10-06
Thank you for the great review! We love hearing how DaVinci has been beneficial for your properties. We appreciate your trust as you get started and look forward to your continued success! If you have any questions at all, please don't hesitate to reach out to our team at [email protected]
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Ed Crawford · 1 review · Experienced 2025-10-04 ·
★★★★★
Customer Experience Greatly Enhanced
Our own Customer's experience is greatly enhanced by using these DaVinci locks. The customer is texted the combination upon full payment being received and adds flexibility for the new Customer to move in on a day or night when our office is closed. Also, if used as an overlock, and the customer pays in full at night or Sunday when our office is closed, they can use the combination to gain immediate access to their unit once again. The DaVinci staff are very helpful over the phone or in person when I have met them! A very good solution for our company.
Reply from DaVinci Solutions2025-10-06
Ed- Thank you for the amazing feedback! We’re so glad DaVinci Locks have made move-ins and after-hours access easier for your customers. It’s great to hear our support team has been helpful too - we truly appreciate your partnership! If you need anything, please don't hesitate to reach us at [email protected].
Great experience and service with DaVinvi. Really makes our storage facility efficient and professional.
Reply from DaVinci Solutions2025-10-03
Matt- Thank you so much for the glowing review! Providing a great experience and service is always our goal. Reach out to us at [email protected] if you need anything at all!
We really appreciate your feedback, DJ- we're always working to keep our prices as cost-effective as possible. We’re so glad you find our product great. If you need anything at all, please don't hesitate to reach out to us at [email protected]
I placed an order for one of our facilities and the Customer Support Team were super helpful and the order was shipped immediately. The Facility received it within 2 days of the order.
Reply from DaVinci Solutions2025-10-01
Valerie- thank you for the review! We always love hearing about your experience with our team. Please reach out to [email protected] if you ever need anything at all.
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Don Perry · 10 reviews · Verified · Experienced 2025-09-22 ·
★★★★★
Very fast delivery
Very fast delivery. These locks are easier to turn the numbers on. I’m very pleased
Reply from DaVinci Solutions2025-09-27
Don- We really appreciate your kind review and love hearing about your positive experience with our locks! If you need anything, please don't hesitate to reach us at [email protected].
Thank you for your review, Justin! We love to hear that you're happy with your locks. If you need anything at all, please don't hesitate to reach out to our team at [email protected]!
I notified the DaVinci Lock Company regarding the black tabs on the locks ordered. They were falling off and DaVinci Locks sent a pack of new tabs immediately. Service was responsive and delivery was quick.
Reply from DaVinci Solutions2025-09-16
Justin- we appreciate your kind review. We're happy to know the team was able to quickly remedy the situation! Please don't hesitate to reach out to us at [email protected] if you need anything at all!
Only about half of my customers that are renting are getting the code right after they rent. My tent in E119 rented at 11:00am on Sunday 9-14-2025. She said she received her code at 3:00pm. She was at the facility when she rented.
Reply from DaVinci Solutions2025-09-15
Hi Jack,
We appreciate the transparency with your recent experience. We're sorry to hear this occurred and want to make it right! A member of our team is reaching out to your separately to discuss the issue.
Thanks so much for your review! We're happy to hear that you had a great experience with ordering. If you have any questions or need anything at all, please don't hesitate to reach out at [email protected].
DaVinci is a great company to work with. Their locks are easy and convenient to use.
Reply from DaVinci Solutions2025-08-25
Cathy- we're so appreciative of your thoughtful review! We always love to hear about your experience using the DaVinci Lock System. If you need anything at all, please don't hesitate to reach out to [email protected].
James, we appreciate your review and feedback! Our locks are designed to be activated on the DaVinci Lock platform. Once activated, codes can be retrieved and locks can be assigned to units. A member of our team is reaching out to chat with you further. Thank you for being a valued DaVinci customer!
Ernie, we are so grateful for your feedback and your patience with your order. Our team investigated this for you and we have reached out to provide more insight.
We are dedicated to providing a positive experience for our customers and we hope that we can continue to provide that for you as a loyal DaVinci Lock user. If you need anything at all, please reach out to us at [email protected].
Elizabeth, we really appreciate your stellar review! We're forever grateful DaVinci Lock users like you. If there's anything we can do for you, please reach out to [email protected].
The order was at our doorstep withing 2 days of the order.
Reply from DaVinci Solutions2025-08-11
Thank you for your kind review! We're thrilled to hear your locks arrived so quickly, and we're excited for you to begin using the locks. If you need anything at all, please don't hesitate to reach out to [email protected].
The locks have a 10% faulty rate and I have to cut them constantly for tenants.
Reply from DaVinci Solutions2025-08-11
Mikey, we're so sorry to hear about your experience with the locks. You can expect someone to reach out today to correct this for you. We appreciate you as a DaVinci Lock customer!
Prompt and curteous response via email. Fast shipping time for product reception! 5 star!
Thank Your Jessica!
Reply from DaVinci Solutions2025-08-05
Andy - thanks for your review. We love hearing about the great experiences customers have with our team members! Please don't hesitate to reach out to us at [email protected] if there is anything we can do for you!
Great product would highly recommend. Very professional employees, the best customer service I have seen in a while.
Reply from DaVinci Solutions2025-07-28
Sandra, we're so happy to hear you've had a great experience with our team! Please don't hesitate to reach out to us at [email protected] if you need anything at all.
So easy for properties to go online to a make an order. To your door you will receive new DaVinci Locks. So straight forward with Activating your new lock. And now, empty units are secure and a online rental will be able get the code, open the unit and move in with no worries. Now your past dues can make payments after hours and will be able to access their Items after payment is made. Excellent product for most protection and ease of tenant access. Still the Best!
Reply from DaVinci Solutions2025-07-21
Bill - Thank you so much for the review! We're thrilled to hear that your experience with the DaVinci Lock platform and onboarding has been so positive. If there is anything further we can do to support you, please feel free to reach out to us at [email protected].
Easy online ordering of locks which arrived in a few days. I like the selection of lock colors. My hold out for the 5th star is the durability of the disk locks - or lack thereof. One drop and the lock will be damaged and unusable.
Reply from DaVinci Solutions2025-07-21
Diane, thank you for your review and feedback! We'd love to hear more about your experience with the disc locks and find a solution to support you. A member of our team is reaching out to you now to discuss further. As always, thank you for your candor and for being a valued DaVinci customer!
