DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
Written by the business, not verified by us.DuraPro Health (dentalplanet.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 46% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-07.
Scott has helped me on most of my purchases very helpful a pleasure working with him satisfied with dental planet
Thank you very much for your excellent review. It is so nice to hear that Scott took good care of you once again. We really appreciate you choosing Dental Planet and we look forward to helping you in the future.
Tim went above and beyond to help and follow through with our order for new chair upholstery
Dr. Conte, we truly appreciate your business. It's nice to hear that Tim took good care of you and we hope to work with you again in the future. Thanks for the great review!
In all of my dealings with Dental Planet, I give them a five star rating. On my first experience I ordered a doctor’s stool. When I started using the stool, I found that it made a loud clicking noise. Upon advising Dental Planet, they immediately sent a replacement. I recently purchased an X-ray machine from them. After I installed the unit, I was having trouble with the switch. I called the sales rep and he immediately got me in touch with a repair technician who told me what to check. We had the unit working in 30 minutes. Great service.
Thank you so much for the kind words and the 5-star rating. Your review means a lot to us and lets us know we’re on the right track! We’re very grateful for customers like you and hope you stick with us for years to come!
Never disappoint ! You guys deliver..Thanks !!
We sincerely appreciate your business and especially taking a moment to provide this excellent review!
Excellent service, as always!
Thank you Dr. Jeter, for this excellent review. We sincerely appreciate your business.
After receiving communication from Dental Planet we were able to work out the problems with one of the chairs that I ordered. I appreciate Dale's help in getting this put together and am changing my review status. Thank you Dale for your help in taking care of my concern. The team at the office appreciate it as well and are grateful to be able to work with a fully functional chair. Thanks! I have ordered from Dental Planet in the past and have had overall positive experiences. This transaction has been the polar opposite. I ordered four patient chairs through Dale and when they finally arrived weeks late, the chair base was white and not the black that I had ordered. My team liked them so we decided to keep them. When I informed Dale of this, there was no response, no offer of a partial refund, no offer to replace them with the correct chair, and not even a call to apologize for the mistake. One of the chairs is already leaking oil and it has been very difficult to even get a return call. When we did get a return call from Dale, he said that only parts were covered in the warranty but labor was our duty to pay. When their ads talk about the warranty, it only states, "Warranty: 1 year". Nothing is mentioned about parts or labor or both. Extended warranties are available to purchase, but nowhere did it define what their standard warranty was. Without our authorization, and weeks after our original complaint, Dale sent a repair man to our office who took apart the chair, found the problem, and then demanded to be paid. We said that Dental Planet would be the one to pay him, so their repairman left with the chair in pieces in the operatory. We thought they might actually be trying to help correct the faulty equipment, but apparently not. There has been no real effort to solve our concern and need. It seems that the sale is more important to Dental Planet than the service. As I mentioned, I had had positive experiences in the past but with the changes that I assume have take place at Dental Planet, I'm not sure if I will ever be able to order from them again. If this is how they treat their clients, especially repeat clients, they have become a company that I don't believe I can depend on to be there for me.
Dr. Rudd, thank you for your feedback and working with us to make everything right. We sincerely appreciate your business as well.
1. It took four months for my purchase to arrive. 2. Parts were broken and the dental chair doesn’t recline. 3 it took them another two month to ship out the parts that’s broken again. 4 finally they shipped out the replacement parts that works but sent the wrong foot pedal that doesn’t work properly with the chair. It works only manually but the presetting button doesn’t work at all. 5. Sales replies super slowly. I have to follow up three times for him to reply once. It’s like this almost everyone. In summary, I wouldn’t buy from dental planet anymore.
Thank you very much for this great review. We sincerely appreciate your business.
Thank you, Paul. This is great to hear.
Very friendly staff !!! The treatment was painless. 😀 Thank you very much !!!!
Hi, Llona - we appreciate the kind words, but it seems you have us confused with a dental clinic with the same name. We are a dental and healthcare supply and equipment company - not a clinic for sure. Thanks.
Thank you so much. I didn't have to wait 2 months to get my order. Came right on time.
Thank you very much for this excellent review. We sincerely appreciate your business.
I had a great experience with this company, and plan to use them in the future for our equipment needs.
We really appreciate your business and for taking a moment to leave a great review about your experience with Dental Planet. We sincerely look forward to working with you again soon.
the entire team at dental planet from purchase with dale, to installation with nick and finance with mike was an absolute pleasure to work with.... i highly recommended and trust them excellence
Thank you very much for chosing Dental Planet. Our team is proud that everything went well, from Dale in sales, Nick with installation, and Mike with finance. We sincerely appreciate this detailed review and hope to work with you again soon.
Dale is very helpful. I appreciate that!
Many thanks for your business and for taking a moment to provide this review. It is great to hear that Dale was very helpful.
Absolutely loved working with Dental Planet! I worked with Inventory Specialist Chris Koetter, he was outstanding. He answered all my questions, was always available to take my call and work around all requests. The whole process took less than a week, great responsive team! 5 Stars for sure
Ms. Prodan, thank you very much for your excellent review. It is so nice to hear that Chris took good care of you. We really appreciate you chosing Dental Planet.
Easy to order. Competitive prices. Items delivered as promised. Correct quality parts.
It is excellent news that you were pleased with easy ordering, our product prices and delivery. We appreciate your business and you taking a moment to provide this great review.
I received my order in perfect condition! I’m very satisfied and will continue to shop and order products through Dental Planet!
Thank you very much for this great review, and for shopping with Dental Planet. It is so great to hear that you are very satisfied, and we look forward to working with you again soon.
This is the second order I've placed. A great organization to work with! Keep up the good work!
We sincerely appreciate your repeat business and thank you for this excellent review.
Final Update 4/5/2021- items arrived as expected in good condition and well packaged 6 days after my initial post. Dale took care of the problem personally and gave it utmost importance and urgency in a most professional fashion to correct the mishap. Thank you Dale!!! Update-Dale contacted me within an hour of this post promising to make it right, promising that I will receive the chair upholstery by early next week. I hope to come back and edit this review accordingly! Horrible horrible horrible. Charged my credit card and have never sent the product. I needed upholstery for dental chairs I needed them desperately. Dale promised me that they will be shipped out within two weeks. I paid $2500.00 in mid January 2021, since then it has been one excuse after the other. Now it has been 10 weeks and nothing, not even an update I requested a refund so I can order from another company and have received no reply, now I have to waste time disputing the charge on the credit card. Very disappointed, this is highly unprofessional and outright theft!!! I hope Dale does the right thing to regain some integrity to his business!!!
Dr. Haik, thank you for your feedback and working with us to make everything right with your order. We appreciate you and your business very much.
Everything was great until it came time to actually install the machine. I should have known by the run around about the tech that would install it. I was willing to have my local tech take care of it. I instead paid for their tech who changed the install date several times. He also left the old pan sitting in my first operatory instead of the designated area (very empty rear of the building). Instead, every patient and parent had to walk by it on the way to their appointment. It has actually been about a month since that delivery and the pano still is not working correctly. He knowingly installed a bent guide rod and did not alert anyone. When I finally got ahold of him, after trouble shooting all day, he tells me about the bent part. I then had to prompt him to order the new part... THEN that part had all kinds of issues getting to us, they put the incorrect address, then sent the part to the wrong state. In short, A MESS. Sales guy could not have been nicer, service and support has been garbage.
We do appreciate your business and taking a moment to provide this detailed review. We apologize that you were not satisfied with the installation. We have worked to resolve all of your concerns. Your equipment remains under warranty if you have any future issues.
101 reviews matching
Saaligners
OvernightSmile
Optimus Dentistry
CandidPro
The Smile Generation
Woburn Dentistry
Dentkits
Dental Wholesale Direct