Direct oil (directoil.co.uk) has a 1.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Utilities and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
Ordered oil, delivery 24Jan or before. First routed order aborted no reason given. 2nd reroute via standard tanker when we had already ordered using 4 wheeler, cancelled after call from driver when he was informed large tanker wouldn’t make our lane. 3rd reroute never arrived, it is now 31st Jan 7 days after their latest date. My husband is disabled and we now rely on Calor gas heater and 1 small electric radiator. Never again!
DO NOT USE! Oil was supposed to come on or before the 24th January however no one turned up ! Emailed them on the 26th January to see where it was and finally got an email to say it was going to be delivered on the 26th however again didn’t show up. Tried phoning them however no phone number on website and the number I could phone no one picked up after 20 plus minutes ! Finally on the 31st January they turned up. We have had a week of no heating or hot water with a 85 year old living in the house using kettle water and hot water bottles … this company should be avoided and take responsibility for there wrong doing Appalling service and will never be used again. Disgraceful
Appalling.....no delivery and no communications. No answer from telephone number. What a shame - Watson Petroleum used to be a good company!!
Placed the order and got confirmation the oil would be delivered by 24th Jan 24... couple of mails saying delayed... no issues thing happen. But then radio silence.. tried emailing.. nothing.. it's now the 29th....then messaged direct and after a day got a reply saying they could not get to my property with a standard wagon (not that they'd bothered to tell me) and as they didn't have access to a 4 wheeler THEY were cancelling the order.. No phone number on their website but when you do find it on a google search its just on hold for ever... shambles of a set up ... probably operates from someone's garden shed..
No contact number that you can get through on. No delivery times provided. Delivery didn’t appear on the latest delivery date. They are cheap but lots of hassle and cause stress.
Oh my goodness. A disaster. Absolutely no communication. No phone number. No response to their contact form which I completed many times. I did receive a couple of emails saying the oil was being delivered and of course it wasn’t. Frustrating. Unreliable. Nightmare.
Would leave less if I could. Failed delivery on 18th due to alleged breakdown. Called numerous times on 19th but no one could advise when deliver would be. I mistakenly thought that failed deliveries due to a breakdown would be given priority next day but alas no. To rub salt into the wound their lorry passed the top of our lane on 19th. Customer care is non existent, advised matter escalated to a 'manager' but when I asked to speak with this person they didn't have a name or direct number. Hubby has heart condition so he has to be warm but this means nothing to them. We order oil cos we need it not for the fun of it. We will wait and see when it eventually turns up. Definitely will be usi g local and ordering direct from them in future, learnt a very hard lesson here
I ordered 700 litres of heating oil on the 14th January as their quote was just over a penny cheaper than 6 other suppliers. Also their estimated delivery time of 10 working days was in line with most of the others. To my surprise they contacted me 4 days after the order confirmation and delivered the following day,19th January. In over 35 years of ordering oil I have never had such good service. If they stay as competitive in the future I will use them again.
First of all I would like to say that I don’t like complaining & leaving negative comments, BUT if I can stop one customer being let down like we have then I feel I need to. If there was no star I would not have rated them as 1 star as it is WAY too high. My husband explained in GREAT detail when he placed the order that we could only take delivery of the oil on a Wednesday or Friday, as we live down a long narrow lane & only have access for the oil delivery lorry to turn around is on a Wednesday & Friday. Our delivery was for either Wednesday or Friday of this week. We received an email Monday to say that they were delivering the oil on the next day Tuesday. My husband emailed them back to say that we couldn’t take delivery on that date. The reason being that (A) he had a hospital appointment (which was now far too late to change) and (B) as previously explained to them the reasons we could only take delivery on a Wednesday or Friday (nobody came back to us). On the way to the hospital yesterday the driver phoned us to say that he was supposed to be delivering our oil yesterday, but luckily he had seen our email so didn’t want to make a wasted journey if no one would be here. We received an email this morning to say that they can not give day’s/dates of delivery, so my question to them is why did they not tell us when we ordered the oil.As there is no phone no for this company there is no way you can contact them by phone, and as they ignore your email’s you can’t contact them by email (other that when they first take your order). I don’t know how this company will be able to carry on trading, if this is the way they treat their customer’s. Their fuel prices may be cheaper BUT I don’t know of many customer’s that can not be given a day/date of their delivery. Most people would either be working or like us can only take delivery on certain day’s. We have now cancelled our order with them & are ordering from a company that can deliver on days/dates that are agreed. We most probably will run out of oil by the time we receive the oil from the new company we are now ordering with & as we are O.A.P. with health issues this is a worry. I have now reached the conclusion that (in all probability) this company direct oil get away with delivering on the days that suit them & not their customer’s, as to cancel & reorder like us the customer run’s out of oil.
Such a shame as I very rarely leave negative reviews...ordered oil over two weeks ago. It's been re routed three times now. Can not get through on the phone, they are ignoring my emails and I'm a mother of two children, worrying if I'm going to run out of oil. We are past guaranteed delivery date now and I have no way of communicating with them Will not use again.
Poor communication, difficult to speak to on phone ,delivery dates are not adhered to ,emails ignored, slightly cheaper on this occasion but not worth the hassle ,won't use again
Second time using this company and cannot fault them. Delivery came five days earlier than expected.
DO not Use this company.Oil ordered on 3rd of December for delivery before the 15th.15 th came and went with us emailing and saying being delivered the next day.Eventually after threatening to cancel and the fact we had run out they said they would deliver on the 22nd.They delivered but to wrong address said info supplied was vague.It was not it was very specific !!! When phoned they said they then could not help us and deliver again.Luckily we ordered an emergency delivery from another company at £160 extra who turned up as requested on the 23rd.Totally useless to get hold of and do not follow there own processes.This company is part of Watson fuels.Avoid at all costs and would give 0 if allowed
Wish I had read the previous reviews before placing my order for oil to get us through the Christmas holiday period. Placed order on 7th December with latest delivery date of 21st December. Was given 2 earlier delivery dates and no delivery, no surprise no delivery on 21st December either. Have received 1 email from customer service in response to first non delivery that I queried. No response at all to further queries. I just wish that the company had let me know they were having difficulty honouring my order. I could have found a replacement supplier. Have how notified Trading Standards and found out that failure to deliver in reasonable time and before agreed deadline is a breach of the Consumer Rights Act 2015. They will investigate but suggest that others with this problem also contact them.
If I could leave a zero I would. I ordered oil more than 2 weeks in advance and was given an estimated latest delivery date. The latest date came and went and their customer service team were very difficult to get holdf. No phone number on website and having searched internet and found a phone number, no one answered it. They eventually replied to my emails but couldn’t given me a new delivery date. 4 days before Christmas and the oil tank almost empty I then had to order an emergency delivery elsewhere at a hugely inflated price. Wouldn’t touch Direct Oil again. Totally unreliable and no communication from them at all
I wish I had read the reviews before placing an order with DirectOil. I have been ordering heating oil for over 30 years and never had such poor service. The only way you can contact this company is with a form from their website which they completely ignore. I managed to find a phone number for them but they just leave you on hold and don’t answer the phone. Twice they sent me emails promising next day delivery and twice they didn’t turn up. Eventually after 3 weeks of waiting I ran out of oil so I cancelled the order and paid for a next day emergency delivery with another supplier. DirectOil then ignored the cancellation and sent me another email saying they intended to deliver the oil regardless.
Expected delivery today (or before) so my wife waited in all day - could have done without this on December! As you can guess - no delivery showed up. Stupidly it was only then I read the reviews as I thought had been scammed! No response website message system and cannot get through by phone. DO NOT USE.
Ordered and paid November 2023 Received 3 separate emails which stated order routed ie scheduled for delivery on 3 separate occasions. NO delivery NO contact. Still waiting 20th December 2023 Still waiting over 1 month after payment in full taken from my account. What can i say. Only telephone contact is via Watson fuel! When you do get to speak to someone, no solution and quick to offer refund if you cancel but then you will have to pay higher market price! But at least you might get the oil when promised! Think long and hard before using Direct oil Happy to provide full support details. Customer order 76925
Believe everything you read about the poor reviews, I ordered on 04/12 and was given a delivery date of 18/12, yesterday. As I’d heard nothing I emailed them with no reply, found a phone number in Chippenham which I’m currently trying, timer is 1 hour 20 minutes on hold so far. Will have to order with another company as running short. Awful, awful company….DO NOT USE
My experience is pretty much the same as all the other reviewers; ordered on 24/11, expected by 12/12, sent a query on 13/12 and was told there was a delay caused by import problems that was affecting all uk suppliers (this doesn't appear to be the case) and my delivery would be prioritised. Still no delivery today (19/12). Have cancelled the order and gone through my usual supplier.
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