eleglide.com (eleglide.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Dear Customer, Thank you so much for your kind words. We are truly delighted to hear that you had an amazing experience with our service. Your satisfaction is our greatest reward and motivation. Should you need any assistance in the future, please feel free to reach out. We are always here to help. Thank you again for your support. Sincerely, [email protected]
Eleglide supports the customer in the best way possible. Kaylee answered super fast, always the same day and resolved all the little problems I had in a heart beat. I wish all companies would be like Eleglide. I absolutely keep on buying from Eleglide, great products and the best support possible. Thank you very much
Dear Customer, Wow – thank you so much for your incredibly kind and encouraging words. We are truly touched to hear that you consider Eleglide to be a benchmark for customer support. Your praise for our fast and efficient assistance, as well as for our products, means the world to our entire team. Knowing that you wish all companies would operate like Eleglide, and that you intend to continue buying from us, is the greatest compliment we could ever receive. This is exactly the level of service and quality we strive to deliver every single day. Thank you again for your trust, your loyalty, and your wonderful support. Please never hesitate to reach out whenever you need us – we will always be here to help. Wishing you many happy rides ahead! Sincerely, [email protected]
Dear Customer, Thank you for your thoughtful message. It was our pleasure to assist you. Please don't hesitate to reach out anytime you need support in the future. Sincerely, [email protected]
Dear Customer, Thank you for the great review! Your satisfaction means a lot to us. We look forward to serving you again in the future. Sincerely, [email protected]
The experience is very good, they want to help and they even gave me the item for free
Dear Customer, Thank you so much for your wonderful review! We are truly delighted to hear that you had a very good experience with us. It's great to know that our team was able to help you and that you appreciate the gesture. Your satisfaction means the world to us. Thank you for your kind support! Sincerely, [email protected]
Swift response and the issue was resolved with no problem at all
Dear Customer, Thank you so much for your kind review! We're delighted to hear that you experienced great service, a swift response, and a smooth resolution to your issue. That's exactly what we strive for every single day. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, please don't hesitate to reach out. We'd be happy to help again. Warm regards, [email protected]
After a delay from ordering to the bike being sent I now have a new Eleglide bike. Which is great. Throughout the process of waiting for the bike, the support has been amazing and faultless. I couldn’t recommend the company enough.
Dear Customer, Thank you so much for taking the time to share your experience — and for your honest and generous feedback. We sincerely apologize again for the delay in getting your Eleglide bike sent out. That said, we're truly glad to hear that you're happy with the bike itself and that our support team was able to assist you throughout the waiting process. Your kind words — “amazing and faultless” — mean the absolute world to us. Knowing that we could still provide great support during a less-than-perfect situation is something we’re very proud of. Thank you for recommending our company. We truly appreciate your understanding, your patience, and your trust. If you ever need anything for your new bike — or have any questions at all — please don't hesitate to reach out. We're always here to help. Wishing you many great rides ahead! Warm regards, [email protected]
My bike was delayed but when I contacted support they were very respectful and understanding and gave me the new schedule for my bike to be shipped and it was shipped on time this time. And they also gave me a gift for the delay.
Dear Customer, Thank you so much for taking the time to share your experience — and for your patience throughout the delay. We sincerely apologize again for the initial delay with your bike. That said, we're truly glad to hear that our support team was able to assist you respectfully and clearly by providing the updated shipping schedule. It's great to know that the second shipment arrived on time. We also hope you enjoyed the little gift as a small token of our apology. Thank you for acknowledging it so kindly. Your feedback means a lot to us, especially your recognition of our support team. We will continue to work hard to earn your trust. If you ever need anything for your bike or have any questions down the road, please don't hesitate to reach out. We're always here to help. Wishing you many happy and smooth rides ahead! Warm regards, [email protected]
There is no throttle for bike. I want manual to accelerate and go with ease add that to every model. And provide a minimum basic portable air pump with the bike.
Dear Customer, Thank you for your feedback. We apologize for any inconvenience caused. Regarding the throttle, please kindly note that according to relevant regulations for electric-assisted bicycles, a throttle function is not permitted on this category of e-bikes. Therefore, our current models are not equipped with this feature in order to ensure full compliance with applicable standards. In addition, the portable air pump is not included as part of the standard package and needs to be purchased separately. You are welcome to visit our official website to explore compatible accessories. We appreciate your understanding and thank you for your support. If you have any further questions or need assistance, please feel free to contact us. Best regards, [email protected]
I bought the Eleglide M2 and after much use it was showing an E40 error on the motor. After contacting support, they first sent replacement parts (motor and controller), and when that didn’t fully resolve the issue, they arranged a full repair at their service center. Throughout the process, their customer support was very responsive, patient, and helpful. They covered shipping both ways and kept me updated, and in the end the bike was fully repaired with multiple components replaced. Overall, it took some time, but I’m very satisfied with how professionally Eleglide handled the situation and made sure the problem was completely fixed.
Dear Customer, Thank you so much for taking the time to share your experience in such detail. We sincerely apologize again for the E40 error you encountered with your Eleglide M2 after all that good use. While it's never ideal when an issue arises, we're truly glad that our support team was able to assist you step by step — from sending the replacement parts (motor and controller) to arranging a full repair at our service center when needed. It means a great deal to us to hear that you found our customer support responsive, patient, and helpful throughout the entire process. We also appreciate your acknowledgment that we covered shipping both ways and kept you updated along the way. Most importantly, we're delighted that your bike is now fully repaired with multiple components replaced — and that you're very satisfied with how professionally the situation was handled. Thank you for your patience. Thank you for giving us the opportunity to make things right. And thank you for choosing Eleglide. If you ever need anything in the future, please don't hesitate to reach out. We're always here for you. Wishing you many more happy and smooth rides on your Eleglide M2! Warm regards, [email protected]
I recently ordered a spare battery and an official accessory directly from Eleglide for my M2 e-bike, and the experience was outstanding from beginning to end.Kaylee in support was incredibly responsive and helpful—providing clear guidance on compatibility and regulations, arranging bundling for free shipping, and sending payment links right away. The order was processed and shipped quickly, arriving in Ireland well-packaged and on schedule.The items are high-quality and have been a great upgrade—the battery delivers noticeably better range and performance on rides. Everything feels reliable and well-made.Eleglide's customer service stands out as professional, friendly, and genuinely customer-focused. If you're considering their products or accessories, I highly recommend them—5 stars all the way!
Dear Customer, Thank you so much for taking the time to share such a detailed and kind review! We are truly delighted to hear that you had a great experience with your spare battery and accessory order for your M2 e-bike. We’re also thrilled that the new battery is performing well and enhancing your riding experience. Your satisfaction and trust in our products mean a lot to us. If you ever need any further assistance, please don’t hesitate to reach out. Thank you again for your support and for recommending Eleglide! Ride safe and enjoy the journey! Kind regards, [email protected]
Hier, problem with the assistance! After 3 years of good expérience, the assistance works by intermittence with the pedal, not with the handle. Looping for à spécialiste in Caen, France, Normandy, I cannot find somebody to prepare the problem. Any suggestions? 3 stars for that, 5 for my 3 years experience ( coming if solution found!) Thanks in advance
Dear Customer, Thank you for sharing your feedback and for your continued support over the past three years. We are glad to hear that you have had a positive experience with your Eleglide M1plus, and we sincerely regret the inconvenience caused by the intermittent assistance issue. To help resolve this problem, please contact us directly via email at [email protected]. Our technical support team will work with you to diagnose the issue and provide the best possible solution. We are committed to ensuring your satisfaction and look forward to assisting you promptly. Thank you again for your understanding and cooperation. Best regards, [email protected]
Dear Customer, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service. Your support means a great deal to us. If you ever need any assistance in the future, please don't hesitate to reach out. Enjoy your ride, and have a wonderful day! Kind regards, [email protected]
very good support, friendly and very helpful
Dear Customer, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our support team and found them friendly and helpful. Your satisfaction means a lot to us. If you ever need any assistance in the future, please feel free to reach out anytime. Enjoy your ride and have a wonderful day! Kind regards, [email protected]
Kaylee was very responsive and helpful throughout the entire process. There has been an unexpected shortage of batteries in the UK but she helped overcome that barrier and expedite the process as best she could.
Dear Customer, Thank you so much for taking the time to share your wonderful feedback! We're truly delighted to hear that our team were able to assist you responsively and helpfully throughout the process, especially in navigating the unexpected battery shortage in the UK. Your kind words mean a great deal to us, and we'll be sure to share them with Kaylee and the team. If you ever need any further assistance, please don't hesitate to reach out. Thank you again for your support and patience! Kind regards, [email protected]
good cooperation, with her help we managed to replace the faulty display.
Dear Customer, Thank you for your kind feedback! We're delighted to hear that you had a good cooperation experience and were able to successfully replace the faulty display with our assistance. Your satisfaction is very important to us. If you ever need any further support, please don't hesitate to reach out. Enjoy your rides and have a wonderful day! Kind regards, [email protected]
After purchasing my C1 about six months ago, I discovered I no longer had the purchase documents. Eleglide's after-sales service immediately sent them to me and took the opportunity, reading my email as a starting point, to offer me valuable advice on proper battery maintenance, demonstrating once again their special attention to their customers.
Dear Customer, Thank you so much for taking the time to share your thoughtful feedback! We're truly delighted to hear that our after-sales service was able to assist you promptly with your purchase documents and also provide helpful advice on battery maintenance. Your satisfaction and trust mean a great deal to us. It's wonderful to know that our team's attention to detail and care for our customers made a positive impression on you. If you ever need any further assistance, please don't hesitate to reach out. Thank you again for choosing Eleglide and for your continued support! Kind regards, [email protected]
Kaylee was very helpful and always gave a fast response.
Dear Customer, Thank you very much for your kind review! 😊 I’m really glad to hear that you found my assistance helpful and that the responses were timely. Providing efficient and supportive service is always our goal. If you ever need any help in the future, please don’t hesitate to reach out. We truly appreciate your support! Best regards, [email protected]
The product quality is excellent, just as described, and the shipping was fast. Five-star review!
Dear Customer, Thank you so much for your fantastic feedback! We're thrilled to hear that you're pleased with the excellent product quality and that it met your expectations just as described. It's also wonderful to know that the fast shipping added to your positive experience. Your 5-star review means the world to us and serves as great encouragement for our team to continue delivering high-quality products and reliable service. If you ever need any assistance in the future or have questions about your e-bike, please don't hesitate to reach out. We're always here to help! Thank you for choosing Eleglide. Enjoy every ride! Best regards, [email protected]
Dear Customer, Thank you so much for your kind words! We're delighted to hear that you were impressed with our fast delivery and efficient service. Providing a smooth and reliable experience for our customers is always our top priority, and your feedback lets us know we're on the right track. If you ever need any assistance in the future or have questions about your e-bike, please don't hesitate to reach out. We're always here to help! Thank you for choosing Eleglide. We wish you many happy and enjoyable rides ahead! Best regards, [email protected]
61 reviews matching