Texas Pro Movers

Thank you for your honest feedback! We’re glad to hear you were satisfied with our services and truly appreciate your understanding — sometimes moving can come with a few hiccups, but we’re happy we could make it right. We look forward to helping you again soon with your upcoming storage needs! — The Elevated Movers

We’re thrilled to hear that Eric was able to assist you and ensure everything was handled properly. We truly appreciate your patience and understanding throughout the process. Your satisfaction means a lot to us, and we’re grateful for the opportunity to serve you! — The Elevated Movers

UPDATE: We still have not received any information regarding this job which shows this is a FAKE review posted by a competitor. We take all reviews seriously; however, after carefully checking our records, we have no customer on file under this name. This strongly suggests that this is not a legitimate review but rather a fake review, potentially from a competitor attempting to damage our reputation. Our company values transparency and honesty, and we encourage any real customers with concerns to contact us directly so that we can address and resolve them properly. We remain committed to providing quality service and fair treatment to all of our clients.

Michael, we sincerely apologize for the inconvenience caused by your delivery arriving two days later than you were originally expecting. We understand how frustrating this was, especially since you arranged travel and accommodations around the expected delivery date. While we do our best to meet requested delivery dates, moving is a complex process with many variables beyond our control, and delays can sometimes occur. As noted in your agreement, delivery can take up to 21 business days, and while we remained within well BELOW timeframe (only 2 days late), we regret that your shipment did not arrive on your preferred date. We appreciate your understanding and are truly sorry for the added stress and costs this caused you. Thank you for bringing this to our attention—we will use this feedback to continue improving our scheduling and communication.

Hello Chris, We regret that your experience with us did not meet your expectations and appreciate the opportunity to respond and clarify several important points. Our records show that our team made multiple efforts to contact you prior to the move in order to review your inventory and finalize all necessary paperwork. Unfortunately, despite repeated attempts, you advised us on several occasions that you were unavailable and declined to go over the full inventory list. This made it very difficult for us to verify the scope of the move in advance. We have written confirmation from you stating that your entire inventory consisted of a full garage of boxes and a motorcycle. Based on this information alone, and without further details or inventory breakdown, we prepared an estimate using industry-standard volume calculations and included additional space as a buffer. However, it wasn’t until the day of the move that our team was finally able to assess the full volume of items — which significantly exceeded what had been initially described. We understand the frustration that comes with a price adjustment on moving day, but the estimate was based solely on the limited information provided at the time. We never intend to mislead our customers, and we make every effort to provide accurate quotes when full and accurate details are given. While we understand your disappointment, our team was transparent about the process and made every effort to clarify and confirm details well in advance. We are happy to discuss this further in a constructive and respectful manner should you wish to resolve this outside of further escalation. Thank you!

Hello Cheryl, Thank you for sharing your feedback. We’re genuinely sorry to hear about your dissatisfaction and appreciate the opportunity to clarify a few important details regarding your experience. We would like to note that payment by credit card was in fact an available option to you. However, your reason for cancellation was not clearly communicated to us at the time. Had we been informed that your concern was regarding the payment method, we would have gladly worked with you to accommodate your needs and explore all available options. As with many service-based businesses, we do have a 72-hour cancellation policy in place. Your reservation was confirmed on June 20, and your request to cancel was received on June 27—well outside the cancellation window. Therefore, per the terms agreed upon at the time of booking, a refund is not due at this time. That said, we value your business and want to ensure you still receive the services you initially intended. As communicated previously, your $600 deposit remains on file as a credit that can be applied toward any future move with us within 24 months from the date of your original reservation. We understand moving can be stressful, and we’re here to help should you choose to reschedule or if you have further questions. Please don’t hesitate to reach out to our Customer Service Team for additional support. Thank you!

Good afternoon Lindsey, Hi, per our requested information on Trustpilot you sent the following info to us: Email: lsg****@gmail.com Phone number:XXX7766605 Is this information accurate? After conducting a thorough review, we were unable to locate your file in our system. It’s possible there may be some confusion, as there is no record of a booking under your name with Elevated Moving Experts. Please feel free to contact us directly, or we will make an effort to reach out to you within 24–72 hours to help clarify and work toward a resolution.