els pet (elspet.com) has a 1.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has replied to 54% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
P
Patricia F. · 1 review · Experienced 2025-08-15 ·
★★★★★
The low-dust and self-cleaning feature…
The low-dust and self-cleaning feature has been great for my allergies. I just wish the motor wasn't so loud when it cycles - it can be a bit disruptive.
Reply from els pet2025-08-19
Thank you for sharing your experience! We’re thrilled to hear the low-dust design and self-cleaning feature have been great for your allergies—ensuring a healthier environment for you and your pet is at the heart of our mission.
We truly appreciate your honest note about the motor noise during cycles feeling disruptive. Your feedback is invaluable, and we’re already sharing it with our engineering team to explore quieter solutions. At Els Pet Support, we’re committed to refining every detail for your peace of mind.
Thank you for trusting us with your family’s comfort—we’re honored to have you in the Els Pet Family!
My floors are much cleaner since this box cuts down on litter tracking quite a bit. It is a lot bigger than I expected, though, and takes up a good amount of space.
Reply from els pet2025-08-19
Thank you for sharing your experience! We’re thrilled to hear our litter box has ‘cut down on litter tracking quite a bit’ and made your floors much cleaner—keeping your home pristine is a core mission for us!
We truly appreciate your note about the size being ‘bigger than expected’. The spacious interior is designed to ensure comfort for all cats (even the largest ones!), but we understand floor space is precious. Your feedback is invaluable—we’ll share it with our design team to explore space-efficient solutions in future iterations.
Thank you for choosing Els Pet Support. We’re honored to simplify your pet parenting journey!
H
Hazel · 13 reviews · Experienced 2025-08-14 ·
★★★★★
I bought the space unit 3 years ago
I bought the space unit 3 years ago, the only issue we had was the comb broke which may have been due to clay clumping litter, we contacted els pet and they sent out a new comb free of charge, since then we use els pet litter and have had no problems since. We do have some litter tracking just outside the machine but our cat is a hairy footed Maine Coon so can’t expect anything else. The machine is a bit awkward to clean and put back together.
Reply from els pet2025-08-15
Thank you for being part of the Els Pet Family for 3 years! We’re thrilled your Spaceship Litter Box continues to serve your Maine Coon reliably, and we appreciate your feedback.
To enhance your experience:
🔹 Litter Tracking Tip: Try our High-Border Trapping Mat (https://www.elspet.com/collections/accessories-for-orbitie-litter-box/products/cat-litter-box-mat) – designed for long-haired breeds!
Reach us anytime at [email protected] for personalized assistance.
Gratefully,
The Els Pet Team
My fussy cat started using the litter box right away, probably because the inside is so spacious. On the downside, cleaning the interior globe is a little awkward and time-consuming.
Reply from els pet2025-08-19
Thank you for sharing your experience! We’re thrilled to hear your fussy cat started using the litter box right away thanks to the spacious interior—it’s wonderful knowing our design makes the transition seamless for even the pickiest pets!
We truly appreciate your honest note about cleaning the interior globe feeling awkward and time-consuming. Your feedback is invaluable, and we’ll share this directly with our product team to explore refinements. At Els Pet Support, we’re committed to making every aspect of your experience effortless.
Thank you for being part of our Els Pet Family—we’re here to support you both!
S
Sarah T. · 1 review · Experienced 2025-08-09 ·
★★★★★
This automatic box is a big improvement…
This automatic box is a big improvement to my daily routine. The only thing is that giving it a deep clean is more of a chore than I anticipated.
Reply from els pet2025-08-19
Thank you so much for your feedback! We’re thrilled to hear the automatic box has been a big improvement to your daily routine — that’s exactly what we aim for at Els Pet Support!
We truly appreciate you sharing your experience, including your note about deep cleaning. We understand that maintenance should feel effortless, and we’ll make sure your thoughts are passed along to our product team. Your input helps us continue improving for you and the entire Els Pet Family.
Thank you for being part of our journey. We’re here anytime you need us!
D
David Cuadras · 1 review · Experienced 2025-07-07 ·
★★★★★
This litter clumps well inside the…
This litter clumps well inside the machine with minimal residue, which is a plus. It does track all over the floor, though, so I'm constantly vacuuming.
Reply from els pet2025-08-12
Thank you for sharing your honest experience! We're thrilled the clumping performance works well for you 🐾. We hear you about the tracking concerns—your feedback is invaluable as we refine our formula. For now, placing a textured mat under the litter box might help reduce vacuuming. Grateful to have you in the Els Pet family!
This litter box does a good job keeping things fresh for my three cats, but the waste drawer fills up fast so I have to empty it more than I'd like.
Reply from els pet2025-08-12
Thank you for trusting our litter box for your three cats! We’re so glad it’s keeping things fresh. We completely understand the drawer fills faster than you’d like. Your feedback is invaluable as we develop future designs! We’re truly grateful to have you in the Els Pet family.
This automatic box fits perfectly in the corner of my small bathroom. It's surprisingly compact for how much it does.
Reply from els pet2025-08-05
We’re delighted to hear our automatic box fits perfectly in your space while delivering full functionality. Its corner-friendly design and smart engineering make it ideal for compact areas. Enjoy discovering more ways it simplifies your routine!
The included liner bags are sturdy and have handles, which makes taking out the waste a clean and simple task.
Reply from els pet2025-08-02
Appreciate your attention to detail! We engineered the liner bags with reinforced handles and tear-resistant material specifically to simplify waste disposal. Delivering a clean, hassle-free cleanup experience remains a top priority. Enjoy the seamless maintenance!
I love being able to monitor everything from the app, especially when I'm away for the weekend. It gives me great peace of mind.
Reply from els pet2025-08-02
Thank you for highlighting our app experience! We're pleased to know the remote monitoring feature provides peace of mind during your travels. Delivering reliable connectivity when you're away is core to our design. Enjoy your weekends with confidence!
Setup was a breeze - I had it running in about ten minutes. My cat hopped in almost immediately, which was a huge relief!
Reply from els pet2025-08-02
Thank you for your feedback! We're thrilled to hear setup was effortless and your cat adapted so quickly. Knowing they hopped in immediately is the best validation of our design. Enjoy the seamless experience!
The Orbitie is a true game-changer! My home is finally free of that litter box smell, and I've reclaimed my free time from constant scooping.
Reply from els pet2025-07-30
Thank you very much for recognizing Orbitie. Your satisfaction is our driving force; that’s exactly why we created it! Thank you for trusting us with your home.
Killed my cat teapot, teapot is gone. i hate els pet
Reply from els pet2025-07-30
We’re absolutely heartbroken to hear about Teapot. Losing a pet is devastating, and we take this extremely seriously. Please contact us directly at [[email protected]] so we can immediately investigate what happened and support you. We’re here for you.
— Team Els Pet
I never ever leave reviews but this is crazy. I would give it less than one star if I could. I can’t tell you how un helpful this litter box is and their customer support is.
I’ve had my box for a little over a year and normally I wouldn’t reach out for mundane things but it feels like every couple of months or so I had an issue w the damn thing. At first it would go to scoop and not do anything, which I had to mess w the damn thing for two days to figure out how to fix. Then the teeth off of the rake broke off and it kept getting stuck and I had to go in and deep clean the entire thing before it would work again. Recently I had to take the entire rake because over time the rake lost all of its teeth bc it kept getting stuck on something??? I never figured out what it was.
Most recently the arm itself broke. The thing that scoops the entire box is broke and the customer service told me that not only would I have to buy a whole new arm (which they didn’t not tell me how to do so) they also wouldn’t help w fixing it. They said “it’s out of warranty so you have to fix it yourself”.
I am mad so some of it seems so small in the big picture, but the amount of frustrations and headaches I’ve had over this damn box has just reached a boiling point. I will NEVER recommend this box to anyone and their customer service is horrible. Took days to get a reply and they were basically like “sucks”
Reply from els pet2025-07-30
First and foremost, please accept our sincerest apologies. We are deeply shocked and deeply sorry to read your account of your purchase and subsequent customer service experience. Please provide us with your order and chat history. We will review the situation and address this issue. We are deeply sorry.
D
Donna Hedgecock · 5 reviews · Experienced 2024-07-19 ·
★★★★★
This was the biggest piece of crap I’ve…
This was the biggest piece of crap I’ve ever bought in my life and customer service is trash. After three weeks, mine broke the rate got stuck. I went online, looked it up what to do done all of that called customer service and they dragged it out until there was no warranty left. it was always try this. Try this. Try this send us a video of it working and it’s not working. I have all my documentations of how they jerk me around. Finally put it in the building and they said oh we’ll take it back we’re gonna charge you for cleaning it even if it’s clean and a restocking fee so you’re gonna end up owing us money for their product. I learned my lesson I went and bought me a little robot. Was it more expensive yes, it was. Was it worth it? Absolutely it works. Don’t waste your money.
Reply from els pet2025-07-30
First and foremost, please accept our sincerest apologies. We are deeply shocked and deeply sorry to read your account of your purchase and subsequent customer service experience. You spent your hard-earned money on our products, only to experience this awful experience. This is not the kind of service we want to provide our customers, and it absolutely does not align with our brand promise. The experience you describe is unacceptable. Please provide us with your order and chat history. We will review the situation and address this issue. We are deeply sorry.
T
Terry · 2 reviews · Experienced 2025-06-06 ·
★★★★★
Won't accept reurns
They refuse to supply an address for return of their product. They refuse to give a return authorization. Refuse to honor there 90 day return policy and keep trying to give you 2 bags of litter for a $300 product. I purchased this thru PayPal and they refuse to help.
DOT NOT PUURCHASE ANYTHING THRU THIS CO.
C
Charles Crook · 6 reviews · Experienced 2025-05-06 ·
★★★★★
Inferior product, poor customer service
Shipping was amazing, as it came within a week
We set it up and our cat would not go near it. We tried it for a week and called for a return. We had to take pictures of every piece in the box and sent them in
After we finally heard back after over a week, we were given a return authorization, but had to ship it back to California, from SC. Cost $151
Sent it back and they received it on May 16
Emailed yesterday to see about the refund, was told they could not find the return and I had to send them the UPS
shipping notice
This morning I received an email that I would receive a refund within the next 10-14 days
VERY POOR customer support for such an inferior product
S
SammyZCat · 2 reviews · Experienced 2024-08-18 ·
★★★★★
Don’t buy it, it stinks
Don’t buy it. The UV lights don’t eliminate the smell. It’s a gimmick. It stores the waste in a compartment in the back and it’s not airtight so it starts smelling bad right away. The litter sticks to the sides and it is REALLY DIFFICULT to clean once that happens. You can’t really return it because you have to pay the shipping back to China. Shipping will cost you more than the product itself and they want a re-stocking fee. I would give negative 5 stars for the inconvenience and my money wasted.
I had this for 3 months when it quit working on me. The arm won't go down I've tried everything and nothing. I emailed the company with a video and still haven't heard anything from them. Do buy this product.
Do not purchase this litter box. I bought mine in September 2024 and with in 4 weeks it stopped working. Contacted the company by email because that is their only way of communication. Had to send them multiple videos showing it didn’t work. Then they sent sensors to replace which required myself to tear this litter box apart and hours of work. It took 6 sensors to be replaced before the machine started to work again. Then the box worked for 3 more months and the company again is requiring me to send videos to show the issues. It takes them weeks to respond and weeks to get the sensors. I asked for my money back in October because I only had the box a few a weeks, they refused and made be do this replacement. Now I want my money back because it has a year warranty and they won’t honor it. Horrible box, horrible company! Don’t deal with them, save yourself money and headaches. In the mean time we purchased a litter robot, well worth them money!
