Epica Beauty (epica-beauty.com) has a 4.7 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hey Tracey! Thanks for this. Really appreciate you taking the time to let us know. Our team works hard to respond quickly and helpfully. So this feedback means a lot. If you need anything else, just shoot us a message at [email protected]. Epica Beauty Team
I can tell you guys care about what your users are finding throughout your tutorials. Very prompt response also
Hey Elizabetharias! That really means a lot to us. We do put a lot of thought into making sure our tutorials actually help people. And yeah, we try to be quick with responses. Nobody likes waiting around when they have a question. Thanks for noticing the little things. If you ever need anything, just hit us up at [email protected]. Epica Beauty Team
6-13-2026 had two modes of email contact. Response was very quick? an hour or so?? and both agents wrote back. Also gave me a slide show for home facial massage. Sympathy for no refund...
Hi Jennifer! Wow, it sounds like you had a really positive experience with our support team - getting responses that quickly is exactly what we aim for, and I'm so glad both agents were able to help you out. The facial massage slideshow is one of my personal favorites! Those techniques can make such a difference in your routine. I hope you find it helpful. We really appreciate you taking the time to share this feedback. If you need anything else or have questions about the facial massage techniques, feel free to reach out to us at [email protected]. Epica Beauty Team
Very fast response! Thank you!
Barbara, that's so great to hear! We love knowing our team was able to get back to you quickly. Fast, helpful support is something we really prioritize, so it means a lot that you noticed. Thanks for taking the time to share this! If you ever need anything else, just shoot us a message at [email protected] anytime. Epica Beauty Team
Speedy answers to my issue plus gave me extra promotions for free.
Heidi, so glad we could help you quickly and get you those extra promotions too! That's exactly what we're going for with our support team. Quick fixes, happy customers. Hit us up at [email protected] if you need anything else. Epica Beauty Team
Hey Juliet! Short and sweet, just like our app apparently. We love that you found us swift and helpful. Thanks for taking the time to leave this review! If you ever need anything else, just drop us a line at [email protected]. Epica Beauty Team
Kelly was extremely helpful, starting with her very quick response to my first question and then successive chats. She was very courteous and knowledgeable and worked hard to make sure I was satisfied.
Linda! Kelly is going to be so happy to see this. She's been having such a great week helping everyone out, and hearing that she made your experience smooth from start to finish will totally make her day. We'll definitely pass along your kind words about her quick responses and how hard she worked to get everything sorted for you. She really cares about making sure everyone leaves happy. Thanks for taking the time to share this! If you ever need anything else, you know where to find us at [email protected]. Epica Beauty Team
It was handled efficiently and professionally. My subscription was canceled by Rita as well as my unauthorized charge was refunded.
Really glad Rita was able to sort everything out for you quickly, Pam. She's fantastic at handling these situations and making sure our users feel taken care of. We appreciate you letting us know how it went. If you ever need anything else, just reach out to us at [email protected]. Epica Beauty Team
Hi Cait, so glad to hear that! Simple and sweet feedback like this always makes our day. We're here whenever you need us. If anything comes up or you want to share more about your experience, just drop us a line at [email protected]. Epica Beauty Team
They were quick and prompt to answer my questions and also was very willing to help anywhere needed. It was a wonderful experience.
Thank you, Nicole. It's really good to hear that our team was able to help you quickly and thoroughly. We believe in being there when our users need us, so knowing we hit that mark with you means a lot. We're glad your overall experience was positive. If you need anything else down the line, you know where to find us at [email protected]. Epica Beauty Team
I was fully satisfied with most of the entire tutorial! There was only one part that I didn’t agree would look good on my shape of eyes!
Martha, this is so great to hear! We're absolutely thrilled that you loved most of the tutorial. It sounds like it really worked for your eye shape and style. That one part you mentioned not agreeing with? That's actually super valuable feedback for us. Everyone's eye shape is unique, and what works for one person might not work for another. We're always looking to improve our tutorials to be more inclusive of different eye shapes and preferences. If you ever want to share more specifics about what didn't quite work, or if you have questions about other techniques, please reach out to us at [email protected]. We'd love to hear more! Epica Beauty Team
Oscar responded to my concern very quickly and with genuine empathy. Resolve was found immediately, and I am very satisfied with the level of Customer Service I experienced and that is not something I say often! Thanks for handling everything promptly and efficiently! Five stars for you! You rock and deserve a raise! You went above and beyond your kindness. You may cancellation very easy.
Tracy Jo, Oscar will be thrilled to see this! We'll make sure he knows you think he deserves a raise. Glad we could resolve everything quickly for you. That's exactly the kind of service we aim for. If you need anything else, reach out to us at [email protected]. Epica Beauty Team
Quick and friendly responses to my concern. Dont find that often these days. I appreciate that they truly listened to my issue and corrected the problem!
Hey Lisa! That's so great to hear. You're right that good customer service feels pretty rare these days, so we're really happy we could help sort things out for you. We definitely try to actually listen when someone reaches out, so it means a lot that you noticed. Thanks for taking the time to leave this review! If anything else comes up, you know where to find us at [email protected]. Epica Beauty Team
Response to my inquiry was fast and resolved
Lucy, that's exactly what we love to hear! Quick resolution is something our support team takes seriously. We actually restructured our whole support process last year after realizing people were waiting way too long for help. Now the team gets alerts within minutes of any inquiry coming in, and they're genuinely proud of how fast they can turn things around. Thanks for taking the time to share this. If you ever need anything else, we're just an email away at [email protected]. Epica Beauty Team
I was very pleased with how quickly your Customer Service service department responded to my question.
Hi SM, that's wonderful to hear! You know, fast response times don't happen by accident. Our support team actually has a friendly competition going to see who can help users the quickest while still giving thorough, helpful answers. It sounds like whoever helped you was probably having a good day in that friendly race. We're really glad they could get your question sorted out quickly. If anything else comes up, you know where to find us at [email protected]. Epica Beauty Team
Getting results from customer service was quick and easy.
That's so good to hear, Danielle! Our support team works hard to be responsive and helpful. Thanks for letting us know they took care of you quickly. Feedback like this really motivates the whole team. If you need anything else down the road, just hit us up at [email protected]. Epica Beauty Team
It was a simple, easy transaction. Thank you
Hey Joan! Short and sweet, just how we like it. Glad everything went smoothly for you! If you need anything else, just give us a shout at [email protected]. Epica Beauty Team
Was easily handled with a single Email within an hour. I was extremely satisfied.
Hey Chris! One email, one hour, problem solved - that's exactly how we like it to work. Really glad our team could sort everything out for you so quickly. We try to keep things simple and fast, so it's awesome to hear that came through. If you ever need anything else, just shoot us a message at [email protected]. We'll keep that one-email magic going! Epica Beauty Team
They were very quick to reply. They fixed my issue right away five star customer service thank you so much.
Thank you, Colombe. We're really glad our team could resolve your issue quickly and get you back on track. Your feedback about our response time means a lot to us. We work hard to make sure everyone gets the help they need without delay. If anything else comes up, you know where to find us at [email protected]. Epica Beauty Team
The person, or representative was kind, helpful and understanding!
Hi Cindy! So glad our team member was able to help you out. We'll make sure they know you appreciated their kindness and support. If you need anything else, just shoot us a message at [email protected]. Epica Beauty Team
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