Evisa Uae

First, let me express how sorry we are to hear about the difficulties you encountered during your recent trip. We genuinely care about our customers' experiences, and it deeply saddens us that your expectations were not met. However, we would like to clarify a few points about the situation. As you mentioned, our team was in consistent contact with your wife, Mrs. Phillana, and we provided her with all the necessary information regarding the UAE's current visa policies. We informed her that, since your son is underage and cannot secure a visa solely supported by his father's documents, it was crucial to adhere strictly to the guidelines. Your family has used our services multiple times before, successfully traveling with visas issued through us. In this particular instance, the issue arose when, at arrival, the officer was informed that your son's purpose for entering was to convert his residence visa into a tourist visa. Please understand that current policies are stringent, and visa conversions are not permitted upon arrival. Had the purpose of travel been declared solely as tourism, this situation could have potentially been avoided. We recognize how frustrating this must have been, especially after your son’s visa had already been validated and used multiple times before. The return from Dubai without being able to enter is unfortunate, and we share your disappointment. Rest assured, we value your feedback and will take steps to better communicate the nuances of these regulations to prevent any future misunderstandings. We truly hope that this unfortunate experience will not deter you from considering our services in the future. We remain committed to improving and ensuring that our clients receive the highest level of service and support. Thank you for bringing this to our attention.