Fantastic customer service!!!
Reply from ExactMats2018-07-30
Thanks so much, Lisa! Glad we could help.
About ExactMats
Data updated- Website
- exactmats.com
- Category
- Construction & Manufacturing
- Location
- United States · Houston
- Status
- Unclaimed
- Replies to negative
- 100% (2/2)
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Is ExactMats legit?
ExactMats (exactmats.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
These were the mats l have been looking…
These were the mats l have been looking for. Just the right fit and not too bulky. A great product for someone looking to show the original carpet.
Reply from ExactMats2018-04-16
Great to hear, Milton! Thank you!
Excellent Product
Reply from ExactMats2018-04-16
Thanks Floreda!
Terrible customer service!
They sent me the wrong product as it was way too big to fit my car. On their website they state they would get back to customer within 1 day, not the case! I had to leave several messages before I even got a response. After admitting it was their error, I sent back product the same day I received their return label and emailed them about the return. You would think they would be a little more proactive and send me the correct product ASAP. They did not do anything. After this I asked for a refund. Would not recommend this firm, there are other manufactures/companies with the same product. Go buy it from them
Reply from ExactMats2018-04-16
Hi Lyle, Our sincerest apologies once again for not getting back to you within 1 business day. Our goal is to get back to all customer inquiries within 1 business day of receipt, but in this situation, we definitely dropped the ball. In looking at your support ticket, it looks like the incorrect mats were sent to you in error and we were actually able to exchange the mat for the correct ones, at no cost to you. However, you elected to return the product, which is totally fine, too. Per our support ticket, we've already fully refunded you and have even extended a special code for you to use at checkout, as an apology. Should you change your mind, feel free to use the offer code we sent you. Once again, we're very sorry for the issues you've experienced. Your feedback has been passed along to the leadership team and will be used to improve our processes so that this does not happen again.
The ordering process was easy
The ordering process was easy. The mat came sooner than I expected and it was an exact fit. I have all Exact Mats in my Lexus. They always stay in place. A great product. Have had them for 12 years. Only the driver’s side has had to be replaced due to wear.
Reply from ExactMats2018-04-20
Thanks, Pam! We're glad we could help you find a perfect-fitting product for your vehicles for the last 12 years!
Perfect fit.
Prompt delivery and well made but a bit expensive.
Reply from ExactMats2018-04-12
Hi there, Thanks so much for your review and for the feedback on pricing. ExactMats can sometimes be a tad more expensive than non-custom alternatives. That said, we feel that once you get a set of mats in your car, you see how perfectly they fit, and how clear they are, you'll feel the order was well worth it! Of course, we appreciate your feedback and will absolutely take this into consideration in the future.
Superior in every sense of the word!
Reply from ExactMats2018-04-16
Hi Cecil, We're ecstatic to see your review! Thanks so much!
Good product..
Good product... but a big pricey.
Reply from ExactMats2018-04-12
Hi Darrell, Thanks so much for your review and for the feedback on pricing. We never want to be too expensive, but given that we are a made-to-order, custom business, our pricing is a bit different than non-custom alternatives. We're always evaluating our price points though, so thank you again for your feedback! Hope you're happy with your mats otherwise!
Great product!
Reply from ExactMats2018-04-12
Thanks TJ! Glad to hear you love your ExactMats product!
Great company to do business with!!
Great company to do business with!!! We had a little problem with my order but they quickly made it right and I like the product a lot!
Reply from ExactMats2018-04-12
Hi Thomas, It was a pleasure working with you. Thank you for allowing us to fix our mistake! We hope you're happy with your ExactMats :)
David was outstanding and assisted me…
David was outstanding and assisted me immensely with the pre-mature yellowing of drivers side of my Cadillac DTS's ExactMat floor mat. I also ordered a new rear set for my wife's 2010 Camaro rear passenger area. I thoroughly enjoy the ExactMats and how they cease any wear on the original or upgraded carpeted inserted Lloyds Mats. Again David was fantastic and extremely helpful!!!! I have already told my close friends and relatives about how terrific your products are.
Reply from ExactMats2018-04-12
Wow, thank you Stuart! Your review is much appreciated!
Exact fit for the vehicle
Exact fit for the vehicle. Quick response and shipping after the order.
Reply from ExactMats2018-04-12
That's great to hear, Perry. We're happy to have been able to supply you with your ExactMats, and great customer service!
I love my exactmats!
The purchase price is reasonable and the shipping was quick. My mats fit my car exactly and they are high quality. I love my exactmats!
Reply from ExactMats2018-04-12
Excellent, Shelda! Thank you!
Great mats
Great mats. Order them every time I get a new car!
Reply from ExactMats2018-03-13
Thanks, Susan!!
5 Time Customer
I am a 5 time customer. There has been no other mat, that I have put in all my autos, over the last 14 years.
Reply from ExactMats2018-03-13
Thank you so much, Farmer! We're happy to have had you as our customer for the last 14 years. Here's to 14 more! ;)
Great product.
Reply from ExactMats2018-03-13
Thanks, Nick!
I recently purchased my 5th set of…
I recently purchased my 5th set of ExactMats. The custom fit to your vehicle is great. They look really good in the car while protecting the carpeted floor mats.
Reply from ExactMats2018-03-13
Wow! Thanks, Gloria! We're so happy we're able to outfit your vehicles with quality protection that fit perfectly to your OEM factory mats!
Love
Love, love, love these mats. Thank you, they fit perfectly.
Reply from ExactMats2018-02-27
Hooray, Sandy! Thank you so much for your kind words!
We have these mats on both our cars and…
We have these mats on both our cars and love them. Love that they are clear and the carpet mats are visible. Also other Matt’s have deep crevices that collect dirt and dust in the corners and they fade. The ExactMats are the exact shape of the catheter mat. Highly recommend!
Reply from ExactMats2018-02-27
We're so glad to hear this, Judy! Way to keep your car clean! :D
You will want to buy these mats!
I love these mats. I had them before in a prior car and they kept my original mats in great condition. So much so that when I removed them to trade the car in for a new car, the original car mats looked brand new! So, I purchased them again for the new car. I have recommended the mats to a couple of friends and they love their ExactMats too! Also, they do not move. Once placed, the grippers (rubber spikes) on the bottom side of the mats are strong enough that I have never had to use the clips that are included with the mats.
Reply from ExactMats2018-02-27
That's amazing, Nancy! Thank you so much for this rockin' review!