Exoticsnacks (exoticsnacks.com) has a 3.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 64% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 38% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
Initial disappointment, but excellent customer service
Updated 7.18.24
After reading my review, Exotic Snacks reached out to me to resolve the issue. They, in turn, gave me a FULL REFUND and apologized for any inconvenience. I greatly appreciate their excellent and speedy customer service.
Although, I paid extra money for these to arrive early, they arrived late. Furthermore, when they did arrive, both were completely melted. I had to end up throwing both packages away (without even tasting the candy) because the candies were melted into one big blob and stuck to the inside of the package. I tried putting them in the freezer, as soon as I took them out the mailbox, but that didn’t help.
Reply from Exoticsnacks2024-07-17
We’re truly sorry to hear about your disappointing experience with your recent order. It’s understandable how frustrating it must be to receive melted candies despite paying for expedited shipping. We sincerely apologize for any inconvenience caused. Please know that we strive to ensure all orders arrive in perfect condition. We’d like to make this right for you. Could you please reach out to us at [email protected] with your order details? We’ll work on resolving this issue and ensuring your future orders arrive in pristine condition.
The prices are very competitive with other companies doing the same thing. The shipping is fast and everything comes very well wrapped up and taped so nothing gets damaged. They always have a great variety in stock which many sites don't have. I have been a faithful customer for awhile now after having bad experiences elsewhere.
Reply from Exoticsnacks2024-06-19
Wow, thank you so much for your amazing review! We’re incredibly grateful to have you as a loyal customer since the beginning of this year. It means a lot to hear that you appreciate our competitive prices, fast shipping, and careful packaging—it’s all about making sure your goodies arrive in perfect shape! We’re thrilled to offer a wide variety of products that you love. If there’s ever anything else we can do for you, just give us a shout. Can’t wait to serve you again soon!
M
Matthew C. · 1 review · Verified · Experienced 2024-05-02 ·
★★★★★
Pretty cool site!
I ordered some Pepsi twist for my mom for Mother’s Day. It’s really cool that I’m able to import these. They were her favorite soda back in the day. But they discontinued it in North America. The only downside is they arrived flat.
Most likely this happened from movement during shipping. I don’t think this is anything exotic snacks did. I don’t recommend ordering carbonated products online in general, especially imported. Overall I will definitely be buying from them in the future! Very cool site.
Reply from Exoticsnacks2024-06-07
Thank you for your feedback and the 3-star review! We’re glad you enjoyed the site and were able to find your mom’s favorite soda. We’re sorry to hear the Pepsi Twist arrived flat and appreciate your understanding that shipping can sometimes affect carbonated products. We look forward to serving you again in the future!
Honestly it’s just overpriced but I do get why it’s just fancy drinks and due to shipping and the fact that you can’t get theses where you specifically live it makes sense. The Mountain Dew pitch black didn’t taste like it normally does but i will say the Mountain Dew blue shock very delicious. Unfortunately they didn’t have the raspberry Pepsi so they refunded be however I still haven’t gotten my refund I know things take time but I did order this 8 days ago
Reply from Exoticsnacks2024-04-12
We appreciate your feedback and understanding regarding the pricing of our products, especially considering their uniqueness and the challenges of shipping. We apologize for any disappointment with the Mountain Dew Pitch Black, but we're glad to hear that you enjoyed the Mountain Dew Blue Shock. Regarding the out-of-stock Raspberry Pepsi, we did issue a refund for that item. Refunds typically take 3-5 business days to process, depending on your bank's policies. If you haven't received the refund yet, we recommend checking with your bank to ensure it's processed correctly. Thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.
