GearUP

Thanks for your feedback, Hazu. If you need help lowering your ping even further or want to optimize your GearUP setup, please let me know. You can reach me directly at [email protected] and I’ll be happy to assist.

I'm sorry for the confusion and frustration around your trial experience. When a subscription is canceled during the trial period, access is removed immediately, which can be disappointing if you were hoping to test more. If you have questions or need any help with this, please reach out to [email protected]. I’m here to assist however I can.

Thanks for your feedback and for sharing your honest experience. Sorry to hear you’ve had trouble launching some games with GearUP at times. We’re always working to improve compatibility and performance. If you’d like, I can help troubleshoot this issue with you directly or gather more details to pass to our technical team. Please feel free to reach out at [email protected] so we can assist further.

Thank you for sharing your detailed experience and concerns. I'm truly sorry GearUP didn't meet your expectations and that you ran into connection issues, especially with Roblox. We never want anyone to feel misled or dissatisfied. Results can vary based on network environments and specific games, but your frustration is valid. If you'd like, I’m happy to review your setup personally to see if there’s any way to improve your experience, or I can assist with a full refund for your trial. Please reach out to me directly at [email protected] so we can resolve this together.

Thank you for your feedback. We appreciate you taking the time to review your experience with GearUP. If you have suggestions on how we can make your experience better or need any assistance, please reach out to [email protected]. We're always here to help improve our service.

I'm sorry you've felt ignored and disappointed about server support for Legend of Ymir on Steam. We know how important timely server updates are, and I apologize for not meeting your expectations compared to other services. I want to help address this and ensure your feedback is heard by our team. If you’d like to discuss this further or need assistance with anything else, please reach out to me directly at [email protected]. Thank you for sharing your experience.

Thank you for sharing your experience and for trusting GearUP to help with your Overwatch 2 connection. I’m glad to hear it’s been helpful overall, but I understand how frustrating those occasional high ping spikes can be. I’d be happy to work with you to identify what might be causing this and see if we can optimize your setup together. Please reach out to me directly at [email protected] so we can look into this in detail and improve your experience.

Thank you for your feedback and suggestion. We’re always looking to improve GearUP and your request for a Kuala Lumpur to Australia route for Oldschool Runescape is valuable to us. I’ll pass this on to our team for consideration. If you’d like to discuss this further or have more ideas, please reach out to [email protected].

Thanks for the feedback and support. Our monthly membership is intended to provide a full 30 days of service, so this definitely sounds unusual. Please feel free to contact me directly at [email protected] with your UID so I can help check the issue and provide compensation if needed.

We're really sorry to hear about your account being banned, and we understand how frustrating that must be. GearUP is a network optimization tool that only reduces latency and improves connection stability — it does not modify any game files, memory, or in-game content, and it cannot trigger an account ban. GearUP is trusted by many game publishers and has established long-term partnerships with several gaming companies. We recommend reaching out to the game's official support to learn the specific reason behind the ban. If there's anything we can help with, please contact us at [email protected].

I’m sorry to hear GearUP didn’t reduce your ping in PUBG for you. I know how disappointing that is, especially after making the effort to try it. Results can vary by region, ISP, and game server, but I’d like to help you personally. If you want, I can review your setup or arrange a full refund. Please email me at [email protected] so we can sort this out together.

We’re sorry again for the inconvenience caused by this situation. After speaking directly with the customer, we proceeded with the requested full refund and confirmed that it was successfully completed. We also followed up afterward but unfortunately were unable to reconnect further. Thank you again for your time and communication with us, and we truly appreciate the opportunity to help resolve the issue.