For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Events & Entertainment

GearUP

ClaimedCollecting reviews

592 reviews

3.6592 reviews
Write a review

About GearUP

Data updated
Website
gearupbooster.com
Category
Events & Entertainment
Location
Singapore
Status
Unclaimed
Last 12 months
504 reviews
Replies to negative
92% (115/125)
Do you own GearUP? Claim this profile for free and start replying to reviews.

About this business

GearUP is a solution to reduce game ping and lag, optimize network stability, and elevate the gaming experience for gamers.

Written by the business, not verified by us.

Is GearUP legit?

GearUP (gearupbooster.com) has a 3.6 out of 5 rating on OK.one, based on 592 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 67% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People frequently share that the software is extremely helpful for reducing annoying lag and stabilizing connections during intense online multiplayer gaming sessions. Users really appreciate how intuitive and easy the application is to set up, making it simple to enjoy smooth gameplay without technical complications. However, some reviewers were not happy with the overall performance, noting that the tool failed to fix packet loss or lower ping on specific servers. A few other people also felt frustrated when their free trials unexpectedly converted into paid annual subscriptions before they could properly evaluate the service.

Auto-generated from all reviews of this business. For reference only.

What people say

No Response from Customer Support Despite Multiple Refund Requests

Update – October 20, 2026: Refund successfully processed Following my review, Ryan from GearUP Booster contacted me personally and arranged a full refund for my annual subscription. I received the refund confirmation email and a credit notification in my debiX banking app. I appreciate Ryan's professional handling of the situation and his efforts to resolve my complaint. If you experience a similar issue, you can contact Ryan directly at ryanz @ gearupbooster . com. Original experience: I signed up for the 3-day free trial but did not have enough time to properly evaluate the service before it automatically converted into a paid annual subscription. I contacted customer support on September 14, 2026, requesting cancellation and a full refund. Despite multiple follow-up emails, including a formal second notice, I received no response. It was extremely disappointing that a public Trustpilot review appeared to be necessary to get my case addressed. Customers should not have to resort to public complaints to receive a response to a legitimate request. Although the matter was eventually resolved thanks to Ryan's intervention, the initial lack of communication significantly damaged my confidence in the company's customer support. Overall, I appreciate the final resolution, but the initial experience should have been handled much better.

Reply from GearUP2026-10-19

I'm very sorry for your disappointing experience with our support team and for the lack of response to your refund and cancellation requests. This is not the level of service we aim to provide at GearUP, and I understand how frustrating it must be to feel ignored while trying to resolve an issue in good faith. I want to help you personally get this sorted out. Please reach out to me directly at [email protected] so I can review your case, arrange for the cancellation and refund, and discuss how we can restore your trial period if you still wish to evaluate the service. Thank you for your patience and for sharing your honest feedback.

People also looked at

ExitLag
Eldorado.gg
Lootbar
Hone.gg4.7
EXM
LIS-SKINS3.9
wtfast
LagZapper