Gembah (gembah.com) has a 4.3 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 71% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
N
Neal · 1 review · Experienced 2025-05-30 ·
★★★★★
I contacted Gembah for a project, and they LIED and STOLE my money.
I contacted Gembah for a project to be done to try to move manufacturing out of China to another country.
On my call I was told if after sourcing for products they will at most take $1000.
So my next question to him was: Well does that mean you guys can just source a product at 5x my cost and then just claim you did your job, keep my $1000 and move on?
He ASSURED me that while they may not be able to get a price we want in Mexico, in one of their many countries (not including China because I'm not looking for them to source there), he'll surely be able to do it.
So I took his word on it.
Next call was with Will Ballentine, he comes on the phone and tells me a price 8-9x my cost. To which I'm furious, why are you even showing me this. This is exactly what I was concerned with.
I say go ahead and cancel everything I was lied to just fully refund me. Which seems completely reasonable to me and a reasonable company would.
No no no, Will in his infinite wisdom says he'll take over and contact the guy who told me all these things and he'll figure out a solution that will work for us. I remember him saying or else he will give me a full refund, he likely used sneaky language implying a full refund, but meaning they are crooks so full refund minus their crook fee of $1000.
Today he has the gall to tell me, me being upset with him is UNWARRANTED. He said he was trying to help me by having a "speedy resolution."
These guys are CROOKS, AVOID THEM.
Go to Alibaba for 15 seconds and you will find a price for half as much, even from companies not in China.
They claim to have factories and representatives all over, all they have is a team of people who can google and email, and I'm not even sure they do that.
Reply from Gembah2025-05-30
Hi Neal - wanted to share the message that I sent to you earlier here as well.
Thank you for taking the time to share your feedback. We understand your frustration, and after a thorough internal review, we have decided to refund the full amount of your payment, including the $1,000 sourcing feasibility portion of our service.
We recognize that expectations were not aligned regarding the pricing outcomes you were seeking. Our intention was never to overpromise or cause frustration, and it’s clear from your experience that we fell short in setting the right expectations.
After reviewing the communication and understanding your concerns, we agreed that the best course of action is to refund you in full and part ways amicably. You should see the full refund processed within the next few business days. If there’s anything further we can clarify or assist with, please don’t hesitate to let us know.
We wish you all the best with your business moving forward.
Sincerely,
Jason Domangue
Gembah
The team I worked with was competent, engaged, and responsive. Helped me achieve my goals in a timely fashion and when I didn't know what I was doing, they got the right person involved to help me out. Will definitely use them again.
Reply from Gembah2024-12-05
Thank you Lonny! You have been a pleasure to work with and we can't wait to re-engage with you on your next product idea 💡
Gembah has helped me launch my brand from idea to reality. Their team is so experienced and, knowledgeable and talented. I’m so grateful I found them and would highly recommend them to anyone looking to launch a product! Can’t say enough good things about this company…
Reply from Gembah2024-12-05
🤩 🤩 🤩 - thank you Jennifer! We're so excited to be part of your product journey. You are about to make a lot of pups (and their owners) very happy!
My experience with Gembah has been very positive! I've used them for product design and manufacturer sourcing thus far. Having worked with other design and supply chain companies, Gembah has outperformed their competition!
Reply from Gembah2024-11-21
Yay! That is so great to hear 🎉 Thank you for your feedback.
S
Sam Lee · 1 review · Experienced 2023-11-15 ·
★★★★★
DO NOT WORK WITH GEMBAH
DO NOT WORK WITH GEMBAH. This is a fraudulent company with very questionable business ethics.
We were fortunate to have a lawyer on board. We had to go through multiple rounds of red-lining before finalizing our NDA and contract because our lawyer found that the contract they drafted was severely biased, benefiting on their end with NO protection for us. The Gembah team even invited their lawyer during one of our calls unannounced, so we were left with no legal representative.
Regardless, we signed the contract in good faith. After months of work and hundreds of thousands of dollars spent, we terminated the project and were left with design files with incorrect measurements and impractical materials. We only found out when we contacted factories for sourcing and were told that the files mixed up inches to centimeters and that the suggested materials would make the product impractically heavy.
The team kept adding more people to the project throughout the process, but there were no clear roles and responsibilities. Gembah made no meaningful progress on the project and even tried to upsell us to a more expensive package.
Take your money and spend it elsewhere. A Fiverr freelancer would produce better work than Gembah ever will.
Reply from Gembah2024-11-15
Hi Sam, my name is Jason Domangue and I recently joined Gembah as their CMO. First, thank you for your candid feedback. Although it’s disheartening to read your review, we are committed to getting better everyday and our customer feedback loops are at the heart of that process.
In my brief time at Gembah, I’ve had the privilege of experiencing the remarkable drive and innovation of the American entrepreneurial spirit up close. Every day I hear no less than 20 - 30 new product ideas that continue to blow my mind. Our customers are entrusting us to turn their vision into a reality and that isn’t something that I take lightly. I’m not the only new face at Gembah focused on delivering beyond our customers’ expectations; we’ve added a new executive team and are expanding our staff across nearly every department in the company.
I would love to connect with you to understand more about your experience with our company and work with you to make things right. We’ve completed thousands of projects for founders, entrepreneurs, Amazon sellers, and product brands. However, only a select few have spent more than $100K with us, and I’m unable to identify which of those projects was yours.
Feel free to reach out to me at [email protected] and we can set up a time to chat. Thanks again and have a nice day.
Celine is one of the partners I have worked with in my career. Her dedication, problem solving, patience, and follow through is unmatched.
Corvus is an incredible design partner. Smart, thoughtful, creative, and collaborative. Everything you want in a design partner.
Our rendering team with Dale offered an amazing industry perspective, high quality designs, and smart smart partnership.
We are so excited to be launching our partnership - thank Gembah team!
Reply from Gembah2024-10-30
🎉🎉🎉 Thank you Michele! We're excited to be working with you 🫶🏼
A
Andrew · 1 review · Verified · Experienced 2024-10-16 ·
★★★★★
Professional
Professional, knowledgeable and friendly staff!!
Reply from Gembah2024-10-17
Thank you Andrew! We're really excited about your project 🎉
P
Patrick · 1 review · Verified · Experienced 2024-10-01 ·
★★★★★
too long a wait
6 months for a workable sample identical to one we created ourselves in 10 days.
Reply from Gembah2024-10-15
Thank you for your feedback, although we missed the mark 😕 We would be happy to reconnect to discuss in more detail. Please let us know how we can make this right.
Outstanding Sourcing and Product Research Experience with Gembah Company!
We had the pleasure of working with Gembah Company to source our first product, a Spoon Rest, and the experience has been exceptional from start to finish.
Before proceeding to sourcing, Gembah performed thorough and excellent product research, helping us refine our vision and ensuring the product was designed for success. Their dedication and meticulous attention to detail during the research phase set the foundation for a smooth journey.
Once the research was complete, their proactive and resourceful approach in finding the right manufacturer was incredible. Gembah’s team is dependable, innovative, and diligent, always going the extra mile to ensure that every step of the process was handled with care and precision.
Thanks to their hardworking and committed team both in U.S.A. and China, We now have a beautifully manufactured Spoon Rest product in hand, and We are beyond satisfied with the results.
Gembah Company has truly been an exceptional partner in this journey, providing outstanding support, expertise, and professionalism in sourcing our Spoon Rest from a manufacturer in China.
We highly recommend Gembah to anyone in need of a reliable and forward-thinking sourcing partner. They have been instrumental in our success, and we look forward to working with them again in the future!
Thank you, Gembah, for your amazing help in bringing our first product (Spoon Rest) to life!
Reply from Gembah2024-10-20
You are too kind! Thank you for allowing us to help on such a fun project. We can't wait to work with you again soon.
Gembah is an inventor's heaven! Gembah has several customer segments, including business persons looking for commercial and custom product innovations, but if you are an inventor, Gembah is an inventor's delight. There is no faster, efficient, design-savvy way to bring your invention to life. Think of Gembah as your back end supply chain partner so that you can dedicate yourself to finding and delighting your own target consumer segments.
Reply from Gembah2024-10-21
You are awesome! Thank you so much for the kind words. We enjoyed working on your project. Don't be a stranger!
Amazing company, amazing service. Made the process manageable and is a huge part of why we now have a product available for sale.
Reply from Gembah2024-10-21
That's what we like to hear! We are so happy to be part of your product launch. Keep in touch and let us know how sales are going!
J
John Harris · 1 review · Experienced 2024-07-31 ·
★★★★★
Gembah helps their clients take ideas…
Gembah helps their clients take ideas to fruition. I searched on Alibaba for manufacturers of health and beauty products but couldn't find any that made what I was looking for, and then I found Gembah. I contacted them and was assured they could locate a factory in one of the many countries where they have manufacturers and that they could make what I wanted. I was hesitant to trust them at first, but they were extremely professional and presented a clear path that we would follow together, resulting in a product I could sell. They segmented their process, promising me guidance every step of the way. I was given a detailed estimate for their services and paid my deposit. Gembah got right to work and within a few days, they had contacted several manufacturers and located the unique manufacturer I sought. They then arranged for custom samples to be made for my approval. Bottom line: They kept every promise they made, and they made me feel that my project was the most important project they were working on. If you are like me, with a good idea but in need of guidance for product design, product development, manufacturing, packaging, and shipping, Gembah is your one-stop shop.
Reply from Gembah2024-10-21
We're so glad we earned your trust! We're in this to make sure entrepreneurs focus on what they do best - disrupt industries! We really enjoyed working on your project and hope we get to work together again soon.
I
Ivy · 1 review · Experienced 2023-10-18 ·
★★★★★
Waste of money, time, and effort
Our project had a ton of people, all of which were essentially doing nothing. Not sure if it was just for our project, but seems almost everyone was a freelancer. First off, for no legitimate reason, our project manager was switched halfway through our project. We ended up with a new (freelance) project manager who had to refamiliarize himself with the project and people before doing anything. The designer was also a freelancer, who would sometimes show up to meetings having no work done after several weeks. We would have to chase for updates ourselves, and spend hours marking up his designs after every meeting. It was a big waste of money, dealing with a lot of people who were doing nothing, and wasting a lot of our time.
Reply from Gembah2024-10-22
We are so sorry to hear about the frustrating experience you had with us. Your feedback truly matters to us, and we regret that we let you down.
We would love to reconnect to discuss how we can make this right. Thanks again for your candor.
Y
Yosef · 2 reviews · Experienced 2022-08-01 ·
★★★★★
Not worth it
Total waste of money and gives you even more headaches manufacturing something new.
I wanted to design an item, and they gave me a crappy designer witch was never at the meetings. Every time after the meeting, they said to write him notes which took me hours for no reason after paying a HUGE amount of money.
I told them one time that I felt that this designer was not suitable for this job. Still, they kept pushing me to let's try from now. They brought someone else in from the company who overview things, which was good, but they wanted to keep the designer the same, which is unfair. And they also told me between the lines that if I changed, it would cost me more money (explain to me why), so I said, let us try one more time.
To ramp it up, this business model is not worth it. They don't help you get off stress from every decision we had to make. They kept on throwing on me, you decide, etc., and this is not how it works when you pay top dollar and design something; you want to see both sides to see how it will come out nicer.
Even more, manufacturing prices are not all reasonable prices. It's all fluff, and they don't have "connections" and try to do it on your own, anything you want to do!
The people working there are very friendly, had good project managers. I am just giving a review as a customer. It isn't worth it, and I would not recommend it to anyone.
T
Todd · 8 reviews · Experienced 2022-11-01 ·
★★★★★
Very slow process
They did find us a factory but it was very slow process and poor communication. We ended up terminating the contract early and going direct with the factory to finish the process.
